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Volume 27, Issue 4

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A Practical Tool For Managers

Written by  Terri Kirchner, MBCP & Kiran Karande, Ph.D. Monday, 19 November 2007 20:45

In today’s “24x7” technology-oriented and customer-centered world, customers expect organizations to maintain continuous availability and accessibility of products and services. As a result, managers must ensure that organizational processes and supporting systems continue to function in the event of disasters or severe outages. Business continuity planning, as defined by the DRI International and the Disaster Recovery Journal, is “the process of developing advance arrangements and procedures that enable an organization to respond to an event in such a manner that critical business functions continue with planned levels of interruption or essential change.” Done well, this planning process leads to business continuity readiness or the readiness of an organization for a disaster or severe outage. This article presents the concept of perceived organizational business continuity readiness and the results of a research project that developed a tool to measure it. The questionnaire developed in this research is an assessment tool that managers