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An Interview with Michele L. Guido of Southern Company

Written by  KATHLEEN ARIS, CMP Tuesday, 04 December 2012 23:21

Michele L. Guido, CBCP, MBCI, is the business assurance principal for Southern Company. She is responsible for advising the business assurance program, which addresses resiliency across all facets of the company. She has worked at Southern Company since 2004. Aris: Southern Company is a leading producer of electricity in the U.S., with more than 4.4 million customers and more than 43,000 megawatts of generating capacity. It also has several major subsidiaries in nuclear power, telecom, and wireless, with total assets of nearly $60 billion, and 26,000 employees. With this in mind, who do you consider your key stakeholders and what are the business continuity needs of each group? Guido: Customers are at the center of everything we do. They are the first filter for developing our strategy and tactics and in measuring our business results. We define ourselves through reliability, price, and customer satisfaction. Business continuity has a key role in the