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Volume 27, Issue 3

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Benchmarking Stakeholders In IS Continuity

Written by  Arkalgud Ramaprasad, Mikhail Komorov, & Paul Ambrose November 15, 2007

Introduction Who are the stakeholders in the continuous operation of an information system? Stakeholders, as the name suggests, are those that have a stake in the system’s continuous operation. They may be affected by a discontinuity, or may be responsible for ensuring continuity. An information system may have a large number of stakeholders. These stakeholders may be part of the information system, of the organization to which the system belongs, or of the environment in which the system operates. Put differently, they can be anywhere in an organization’s value chain. How relevant is a stakeholder? Some stakeholders have a very broad constituency. They are relevant to many industries, organizations, departments, and decision-makers. CEOs, stockholders, and technology vendors are examples of such stakeholders. On the other hand, some stakeholders have a very narrow constituency. They are relevant to particular industries, organizations, departments, and decision-makers. The Joint Commission for Accreditation of Hospitals (JCAH), for example,

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