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Summer Journal

Volume 28, Issue 3

Full Contents Now Available!

What Do You Want, Assured Availability or Recovery?

Written by  Craig Jon Anderson Tuesday, 20 November 2007 23:35

Nowhere in today's computer dependent world is the need for continuous operation more relevant and acute than in the arena of 9-1-1 emergency dispatch services. Dot com companies may suffer a hiccup in revenue, and B2B businesses may worry about customer satisfaction, yet at any given moment, on any given day, your life may depend on the operational integrity of a Computer Aided Dispatch (CAD) system. Unfortunately, the trust you may have in your community's system may be misplaced, as was the case in January 1999, in New York City. At the moment of greatest need, the City's CAD suffered a momentary disruption in service. As a result, a citizen of the Big Apple died.This true story illustrates that 9-1-1 systems are so important that they establish the yardstick for measuring the value and utility of fault-tolerant and system availability technology. Moreover, fault-tolerant and system availability technologies that satisfy the