The Whittier earthquake struck as I was coming down an off-ramp on my way to work in Pasadena, Calif. I first thought I had four flat tires. Then, as I looked around me, I began to realize that one of the disaster scenarios we had imagined was beginning to occur. As an operations division manager for Pacific Bell and chair of the Los Angeles Emergency Operations Committee, one of my first actions was to retrieve a copy of our business continuity plan, a three-inch ring binder, which I kept in the trunk of my car. The committee I chaired was composed of 22 top managers within the region, each representing a different discipline. We had formed a task force just one year earlier to develop plans specifically to react to an earthquake, and we had put many elements of our plans in place, most of which were documented in that binder. Fortunately
Why Some Recovery Plans Won't WorkWritten by Judy Bell, CEM
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