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Volume 27, Issue 4

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Never a Good Time to be Without Email: Recent Survey Shows E-mail Outages Up in 2003

Written by  Michael Rosenfelt November 22, 2007

It’s hard to believe that only a few years ago people, businesses and institutions didn’t rely on e-mail as their most critical communications tool. Today it is pervasive, used internally and externally to operate global enterprises behind the scenes, conduct business with the outside world, and to manage the myriad of business and personal communications in all of our busy lives. Past concerns of privacy, security, and reliability have been widely addressed, and today’s businesses, and specifically business workers, rank e-mail as essential – in fact, according to findings by Michael Osterman, president of Osterman Research, e-mail is the most critical communications medium they use every day and most would do without the telephone rather than give up their e-mail. So it is clear, e-mail has positively and significantly transformed the way business workers function. In nearly all aspects of the day – both personal and work oriented – the reliance

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