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Summer Journal

Volume 27, Issue 3

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A Capability Model for Enterprise Resiliency

Written by  CHRISTOPHER C. OWENS & CHARLES M. WALLEN March 5, 2014

This article introduces a new approach to business resiliency. It is a pragmatic approach, intended to help enterprises make sound decisions in areas that profoundly affect their ability to survive in the face of disruption. Although the term has become somewhat of a buzzword with various shades of technical meaning, “resiliency,” at its core, represents a simple idea. It refers to the ability of an enterprise to cope effectively with potentially disruptive events. A resilient organization or enterprise can take a lot of abuse without breaking, and it recovers efficiently following a disruptive event. Keeping technology fully operational is just part of that capability. Resiliency is an enterprise-wide state of readiness that includes people, processes, information, facilities, interfaces with third-party vendors, as well as technology protection For

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