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Summer Journal

Volume 28, Issue 3

Full Contents Now Available!

A Capability Model for Enterprise Resiliency

Written by  CHRISTOPHER C. OWENS & CHARLES M. WALLEN Monday, 10 March 2014 21:49

Although the term has become somewhat of a buzzword with various shades of technical meaning, “resiliency,” at its core, represents a simple idea. It refers to the ability of an enterprise to cope effectively with potentially disruptive events. A resilient organization or enterprise can take a lot of abuse without breaking, and it recovers efficiently following a disruptive event. Keeping technology fully operational is just part of that capability. Resiliency is an enterprise-wide state of readiness that includes people, processes, information, facilities, interfaces with third-party vendors, as well as technology protection. For the U.S.-based financial services industry, Sept. 11, 2001, and its aftermath broke a number of previously held assumptions about likely

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