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Volume 27, Issue 4

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Increasing Contact Paths Leads to a Reduction in Availability

Written by  JOHN BARLAU, CBCP March 10, 2014

Observing the progression of contact paths for an individual shows as the number increases, our availability decreases. However, it’s only natural to think the more devices I have, the more ways someone can get a hold of me. The reality, unfortunately, is exactly the opposite. Simply put, the more devices and avenues for which we have available to be contacted, the more complexity we have added into the communication process, thus leading to a decreased probability of picking the right contact path at any given time. For example, if I tell you that I am thinking of a whole number between one and two, and ask you to

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