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Volume 29, Issue 4

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Disaster Preparedness in a Call Center Environment

Written by  TRISHA STENBERG Thursday, 17 April 2008 16:59

Disaster recovery solutions are on the forefront of meetings and minds everywhere and on the tip of the tongue of nearly every executive and business owner. The question is whether this is lip service, or whether each of these individuals is doing what they can to plan accordingly. In the inbound call center industry, disaster recovery plays a much smaller role than actual disaster preparedness. By the time we are recovering, we have already lost clients. Being prepared to avoid outages is much more important than what you will do to recover from one should it happen.