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Volume 29, Issue 4

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Preparing for a Disaster: Are You Ready?

Written by  BARBARA BRADBURY Thursday, 17 April 2008 17:02

Call centers that specialize in emergency response services rank among the most critical areas for disaster recovery planning. Thousands of customers depend on call center services to provide a timely response when they have an emergency. Needless to say, when a disaster strikes, those emergency calls can be endless. With that in mind, it is critical to develop a disaster recovery strategy that will ensure customers can always get help 24/7/365.