Have you ever been the 'in-charge' of a disaster, issued an order or directive for someone to get you a radio and they returned with a state-of-the-art AM/FM/CD cassette stereo? But you really wanted a two-way walkie-talkie so you could direct the incident. When this occurs, we tend to blame subordinates and co-workers for not following our instructions, because, obviously our directions and intentions were crystal clear. You have just experienced communications failure. Why does communications failure occur? Before we can discuss that, we need to define communications and discuss the process by which we communicate. Technically speaking, communications is the process whereby a system of interdependent individuals in various roles and positions share information according to a common set of rules in order to achieve mutual goals. Basically, that means communications is a social process where information is transferred in an orderly fashion, so that all parties involved understand the
Disaster Communications: It's Not Just RadiosWritten by Peter I. Dworsky
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