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Fall Journal

Volume 27, Issue 4

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Those Folks In The Back Office

Written by  Chris Rohrs November 21, 2007

We develop, or help our business partners develop, plans for response and recovery from disasters and catastrophes. We take great pains to identify critical business and functional units, identify their functions, rank them, find their internal and external dependencies, and parse out the processes that support those functions. However, some support-type units may be overlooked in the planning process. These are infrastructure units that provide support and services to the entire organization. Some of them are quiet, unobtrusive units that stay in the background, do their jobs and never announce themselves. There could be serious consequences during recovery if these units are not involved, particularly because their roles may become critical in a disaster and during recovery. This article identifies some of those “back office” units that are sometimes overlooked, discusses how to involve them, and how these units might become important in event of a disaster. Generic descriptive unit names are being

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