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Volume 27, Issue 3

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The Human(e) Side: Recovering Human Technology

Written by  Gerald Lewis, Ph.D. November 22, 2007

Even before Sept. 11, it had been estimated by the Centers for Disease Control that there were more than 10 million work-related injuries, 7,000 employment-related deaths and 1,000 homicides in the workplace. The emotional, financial and organizational impact of accidents, robberies, layoffs/mergers and other crises are far-reaching. Often there is not a clear understanding of how an organization should respond. In today’s global business environment, having a business continuity/crisis management/disaster response plan in place prior to an incident occurring is essential. The growing body of information suggests that companies not having a BC/DR/CM plan may face a higher level of financial vulnerability and legal liability. As complex as plans for IT and other equipment/technical restoration may be, human technology (HT) recovery may be even more complicated because “best practices” for mitigating the impact of crises/disasters on personnel are not as well understood or even prioritized. Confounding matters, the reactions and needs of

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