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Volume 27, Issue 4

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Insurance Company Looks For Silver Lining

Written by  Jerry Montella Monday, 19 November 2007 21:24

For most companies concerned with their ability to recover print-to-mail processes after a business interruption, three hurricanes in six weeks would be reason enough to question their recovery capabilities. However, for a Florida-based insurance company, the added challenge of converting their print and mail operation’s new applications during this past fall’s hurricane “trifecta” made an already stormy situation even worse. Thankfully, all three natural disasters – Hurricanes Charley, Frances, and Ivan – missed the company’s operation, but the combination of threatening weather and equipment modifications provided an opportunity for the company to verify its preparedness. The lesson learned was akin to a message touted frequently by industry leaders – “Test all critical applications of your operation before you need them.” The reality is that this – or any – company’s ability to protect its revenue stream from the significant impact of an interruption is assured only if ongoing, comprehensive testing has been a part of its annual plan.