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Volume 29, Issue 3

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Five Best Practices, Five Frequent Mistakes

Written by  BILL GRABNER Jr. Tuesday, 23 June 2009 10:34

What mistakes will cause emergency communication systems to undergo excessive stress or possibly fail in a disaster, and what steps should be taken to improve performance? One of the biggest challenges for emergency communication centers is the wide range of situations that require responses – including man-made emergencies and natural disasters. Many of the best-known examples, such as Hurricane Katrina, required multiple waves of response that spanned months. When an emergency occurs, a wide variety of federal, state, and local agencies must respond. While the first response to a disaster typically falls on local emergency services, many emergencies require the services of multiple agencies, such as help from nearby municipalities, the state, and volunteer agencies. The ability to respond quickly and effectively is critical to all organizations, but government agencies have particular challenges. They are faced with extremely high expectations for a rapid response. Given the right tools and technologies, government agencies can meet