This article aims to underline the need for crisis management planning in companies involved in crisis prone business activities like coastal shipping. For this reason it uses the case of the Express Samina Shipwreck, which was the most serious nautical accident that Greece had experienced over the last 35 years. After a brief literature review of organizational crises, the article presents and analyzes the crisis preconditions, the triggering event, the company’s response and the stakeholders’ reactions. The mistakes that were committed are pointed out in order to draw some useful conclusions regarding crisis management and identify several managerial implications.
Service Harm Crisis: The Case Of The Express SaminaWritten by George J. Siomkos & Zissis J. Maditinos
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