Senior Management
- Remain visible to employees / stakeholders
- Delegate recovery roles
- Establish a Recovery Steering Committee
- Direct, manage and monitor the recovery
- Avoid temtaiont to participate hands-on
- Publicy praise successes
- Clearly communicate new roles and responsibilities
- Rationally amend plans / projections
- Closely control / communications
Human Resources
Continuously:
- Re-assess resources versus needs
- Monitor productivity of personnel
- Prioritize reallocation of resources
- Provide appropriate retraining
- Monitor employee morale
- Guard against employee burnout
- Monitor for delayed stress/trauma
- Provide counseling and support
- Pay employees / beneficiaries timely
Technology / Management
- Identified/prioritize mission critical aplications
- Prepare business impact analyses by unit
- Re-assess original recovery plans
- Continuosly assess recovery site stability
- Recover /reconstruct all critica data
Within the environment:
- Assess the adequacy of information security
- Assess the adequacy of system security
- Re-assess recovery tolerance/timeframes
- Evaluate recovery contingencies
- Develop and test recovery plans
- Develop emergency plans for recovery staff
Customers, Clients and Suppliers
- Re-establish customer / vendor contacts
- Reconsider revenue / profit projections
- Recover / reconstruct contracts / customer data
In the post-disaster environment, assess:
- Changed customer requirements
- Ability to respond to costumer request-inquiries
- Changed customer / supplier market behavior
- Appropriate products / product mix
- Costumer / counterparty stability
- Supplier / vendor reliability
- Status of existing orders / contracts
Financial Management
- Separately track losses recovery / costs
- Formally notify insurers of claims
- Protect facilities from further damage
- Seek interim relief from insurers
- Investigate regulatory relief
- Contact analysts / rating agencies
- Pay current insurance premiums
Re-establish:
- Payroll processes
- Benefit processes
- Accounts payable processes
- Billing accounts / receivable processes
- Credit / market risk monitoring
- External / internal reporting
- Key reconciliations
- Other financial controls
- Meaningful key performance indicators (KPIs)
- Transaction control / limits
- Autorities / approval limits
Re-assess:
- Cash flow projections
- Budget / budgeting process
- Closing process / timing
Business Operations
- Assess ability to deliver customer orders
- Identify outsourcing opportunities
- Refresh supply chain management
- Analyse lease requirements / options
- Establish new risk-mitigating controls
- Amend policies and procedures
- Develop meaningful KPls
Continualy re-assess the adequacy of:
- Recovery site
- Existing plant and equipment
- Production capacity
- Communications / sales capacity
- Transactions settlement processes
