In today’s technology-driven corporate world, more people communicate through e-mail than by any other method, including the telephone. Today “mail-tone” is more important to the continuation of your business than “dial-tone.” And it’s not only person-to-person communication that relies on e-mail. Today more than 90 percent of all business documents are created electronically and 60 percent of those are transmitted as e-mail attachments, but as few as 30 percent are ever stored or printed offline as hard copy. In other words, your e-mail system is also becoming the storehouse for your company’s knowledge base. Yet e-mail systems are notoriously vulnerable and are prone to more outages than most other mission-critical applications. In a recent survey, more than half (56 percent) of companies polled reported a disruption in e-mail service, while only one in five cite a disruption in financial management systems (25 percent), enterprise resource planning systems (23 percent), order entry
A 10-Step Strategy for Defending E-MailWritten by Alan J. Porter, MISTC
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