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Volume 27, Issue 4

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Even SMBs, Remote Offices Can Survive

Written by  Bob Cramer Monday, 03 March 2014 19:32

New Castle Hotels owns and operates hotel and resort properties including Marriotts, Hiltons, Sheratons, Holiday Inns, and independent hotels in the United States and Canada. Its customer service depends on keeping track of innumerable details, from the needs and preferences of individual guests to the elaborate plans required for weddings and corporate events. New Castle’s business depends on this data. However, its IT manager had no reliable way of protecting the data at each of its hotel properties, some of which are hundreds of miles from experienced IT staff. For small and mid-sized businesses (SMBs) like Key Agency and companies with remote offices like New Castle Hotels, controlling the backup and recovery process can be quite challenging. These types of companies have unique – and critical – backup and recovery requirements. SMBs and remote offices typically have limited or no dedicated IT support, leaving the burden of backup and recovery