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Volume 29, Issue 5

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Monday, 03 March 2014 19:32

Even SMBs, Remote Offices Can Survive

Written by  Bob Cramer

New Castle Hotels owns and operates hotel and resort properties includingMarriotts, Hiltons, Sheratons, Holiday Inns, and independent hotelsin the United States and Canada. Its customer service depends on keepingtrack of innumerable details, from the needs and preferences of individualguests to the elaborate plans required for weddings and corporate events.New Castle’s business depends on this data. However, its IT managerhad no reliable way of protecting the data at each of its hotel properties,some of which are hundreds of miles from experienced IT staff.For small and mid-sized businesses (SMBs) like Key Agency and companieswith remote offices like New Castle Hotels, controlling the backup andrecovery process can be quite challenging. These types of companieshave unique – and critical – backup and recovery requirements.SMBs and remote offices typically have limited or no dedicated IT support,leaving the burden of backup and recovery