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Volume 27, Issue 4

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Documentation Can Make, Break a Plan

Written by  JOHN GLENN, MBCI January 14, 2013

Untitled Document One often overlooked aspect of a viable risk management (business continuity) plan is documentation. It is not just getting information down on paper or on digital media. It is making sure the information is (alphabetically) accurate, complete, comprehendible by the readers, concise, and easily accessed. Often, this is not an easy task. Quick KISS KISS stands for Keep It Simple, Stupid. Translation: Write to the audience. Avoid buzz words, alphabet soup, and techno-babble. Save technical terminology for the response/recovery section of the document. In the Beginning Documentation often starts with a proposal. This may be for an “inside job” where the practitioner is a captive employee, from an external consultant, or consulting organization. This is the “first impression” period. The proposal must be clear, concise, and written in typo-free business language. The document also must be free of buzz words and alphabet soup; RTO may mean something to the practitioner, but the prospective client

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