By Glen Bricker, Managing Consultant, Avalution Consulting
Article originally posted on Avalution Consulting’s Blog
The goal of any recovery plan, regardless of the size or nature of the organization, is to protect life, minimize damage from an event, and quickly resume the delivery of critical products and services to meet customer requirements. How this is accomplished, however, not only depends on the nature of the organization, but also its customers, size and resources, and culture. The objective is to build plans that are based on realistic requirements, fit within the organization’s culture, and remain cost effective and appropriate. The remainder of this article will discuss these characteristics and how they are incorporated into recovery plans.
The key to a great recovery plan is building what is appropriate. For example, it would be inappropriate to implement five levels of command structure and multiple plans in a thirty person company, or expect a single team in a multi-site, global organization to do everything. In a large organization recovery plans are typically broken down into multiple plans that are owned and maintained by specific departments – emergency response will be owned by a Facilities or Security group, crisis communications will be owned by Corporate Communications or Public Affairs, and operational recovery plans will be owned by the business units. All of these elements will be controlled and directed by a central Crisis Management Team and Plan. In a smaller organization a single plan could suffice for most of these activities with limited addenda for specific critical functions.