What type of technical assistance does the provider offer? Support options could include self-service, phone support, on-site, in-house, outsourced or a combination.
It’s also important to know when assistance is available. Is the support provider — whether it be your vendor or a third party — only available during business hours? Is the company in the same time zone as you? Be sure to find out what level of support to expect and make sure you’re comfortable with it.
Knowing who will be offering your support can be almost as important as knowing the type of support you’ll receive. If you’re using a managed cloud service, are the people who will be handling your data certified engineers? Even if you manage your own data, will you have access to qualified help desk agents to resolve any issues?
Working with the right vendor can make a world of difference in how effective your cloud solution is for your business. To read more about best practices for implementing a cloud solution, read this post.