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Oct 08
2013

8 TIPS for COMMUNICATING DURING A CRISIS

Posted by Alex Fullick in Tips , Responsibility , Leadership , Disaster Response , Crisis Management , Business Continuity Management

Alex Fullick

To most people a crisis is bad and for the most part, they’d probably be right. However, an organization can do good things when they are hit with a crisis; some may even say there is an opportunity. The situation itself might be bad enough but it it’s not being managed correctly or communications aren’t approached in a positive way, the crisis can be compounded because the media and the public will think there are more things being hidden by the organization.

If it seems that an organization isn’t prepared – through its communications and response actions – the media and public may start to go ‘hunting’ for more information and uncover other details of the organization that the organization may not want released. Not that they are bad examples on their own but compounded with the existing crisis they will seem larger and could create another crisis or even escalate the existing one. The organization will then be fighting more than one crisis on its hands.

Below are some tips for how to communicate during a crisis; some do’s and don’ts and tips for ensuring good communications when speaking to the media and the general public.

1. Lawyers Aren’t the Face of the Organization – This is one of the biggest mistakes organizations make when communicating with the media and public; they let their lawyers do the talking. Lawyers are good at what they do don’t get me wrong, they just aren’t the ‘face’ of the organization. Often they will speak in terms that the public either don’t understand or don’t want to hear. The public wants to hear what the situation is and what the organization is going to do about the crisis, not the legalities it’s taking to find blame (which is what the lawyers will be trying to do to wither minimize or remove the burden off the shoulders of the organization).



Oct 07
2013

50th DRJ Conference

Posted by Vicki Thomas in DRJ Spring World

Vicki Thomas

It's time to celebrate - in 2014 at DRJ Spring World we're celebrating our 50th conference!! DRJ Spring World 2014 promises to be our best yet and you can be confident that we're looking forward to learning, growing and celebrating with you.

While it might seem early to start thinking about your 2014 conference plans - we couldn't disagree more. Now is the best time to get started with mapping out and deciding on your education, networking and learning opportunities for 2014.

Oct 04
2013

"That which does not kill us makes us stronger." -- Frederich Nietzsche

Posted by Annie Searle in Advice From A Risk Detective

Annie Searle

We might argue with any number of Nietzsche's philosophical tenants, but this statement seems to define not only the human condition but also the quality of resilience that we aspire to in the plans and programs we build around business continuity and disaster recovery.

Americans are not the only people tested sorely in the past several years by hurricanes, tornadoes, tropical storms, wildfires, floods, extreme heat or earthquakes.  Nor have we had to bear the triple scenario that included a magnitude 9 earthquake, a tsunami, and the failure of major nuclear power plants in Japan in 2011.  Debris from those events is still washing up on the coast of the State of Washington, where I live.  That series of events in Japan should lead all of us in business continuity and emergency management to reconsider the fundamental assumptions on which we make our plans, and ask "What really is the worst case, now that conditions on the Earth have changed so significantly from climate change?"  For there's no doubt that things have changed, even though our plans have probably not been dusted off more than once a year for a drill or exercise, rather than an actual fail-over for the technology components.

Sep 30
2013

Emergency Preparedness In Action

Posted by Vicki Thomas in Emergency Preparedness

Vicki Thomas

Nearly two weeks ago at 8:48 a.m. an OC Transpo bus collided with a Via Rail Train in the city of Ottawa, Ontario. Six people were killed and over thirty people were injured. These are the basic facts of this terrible collision. It will take months for Transportation Safety Board of Canada investigators to understand (as best they can) what might have caused the collision.

I live in Ottawa. This accident occurred a mere 1 mile from my house. I used to take a bus to work that crossed that very same level train crossing. It is so very hard to understand what happened and how this could have occurred. As can be expected, there was lots of speculation on what could have caused the crash - but the reality is we won't know anything for a very long time. 

Sep 17
2013

6 ways to secure your backup and archive data

Posted by Jarrett F Potts in Security , Encryption

Jarrett F Potts

Data protection is important in today’s world, but at times people forget the simple steps that need to be taken to secure access to that data. As an afterthought, securing your data should be taken seriously. Below you will find six ways to secure your data and data protection solution.

Restrict access to clients

It may seem elementary, but securing the clients with a username and password is the first line of defense against hackers or people accessing your data who should not be. Adding a password to each laptop, server and workstation is not only important, but is also paramount when trying to secure your environment. There are different levels of passwords, and now systems even let you use patterns to secure access to clients.

Sep 16
2013

It's Almost DRJ Fall World Time!

Posted by Vicki Thomas in DRJ Fall World

Vicki Thomas

Time flies when you're  having fun and most of all - extremely busy!! Yes, it is that time - DRJ Fall World time. In less than a week, we'll be at the Hilton San Diego Bayfront getting ready to host and welcome you to DRJ Fall World.

To help you get the latest information on DRJ Fall World and to make sure you don't miss out on all the great sessions and activities planned for you in San Diego, take a look at these links:

Sep 12
2013

Create a Disaster Recovery Crash Kit

Posted by Erik Krogstad in Untagged 

Erik Krogstad

The very nature of Disaster recovery is kind of a morbid but necessary subject to talk about due to the nature of what it is. A crash kit is the box you will use in a true DR and will save your business from possible extinction or at the minimum weeks of lost revenue.  The keyword here being DISASTER, imagine all your business falls into a sink hole, goes up in flames, torn away in tornado, terrorist attack, unstoppable computer worm, flash flood or any numerous type of natural disasters that leave you vulnerable and worse unrecoverable. Disaster recovery and business continuity planning provides a framework of interim measures to recover IT services following an emergency or system disruption.

Sep 06
2013

Too cool for school: Not all data is created equal

Posted by Jarrett F Potts in Untagged 

Jarrett F Potts

With school back in session, now is the perfect time to address the issues facing those responsible for data protection in educational facilities. IT managers in educational institutions can drive up the cost of storage unnecessarily by treating all data the same and storing it all on the same media. Let’s face the fact; a child’s art is not as important as the transcript database or even the email database. So why are you using the same policy for both?

Sep 02
2013

Southern Alberta Flooding Lessons

Posted by Vicki Thomas in Natural Disasters , Calgary Floods

Vicki Thomas

In 2005, citizens of Southern Alberta were deeply impacted by what Environment Canada named the "top weather event of the year"... And yes, we're talking about heavy flooding that resulted in 14 municipalities declaring a state of emergency. Residents of Canmore, High River and Calgary were evacuated...

Sounds kind of similar doesn't it to the experiences of Southern Alberta citizens this past summer... In mid-June, the province and in particular the communities of Calgary, High River and Canmore were hit once again with severe flooding. Flooding that resulted in the closure of downtown Calgary, emergency evacuations of people from their homes, closure of businesses, deaths, and the complete loss of homes and businesses. 

Aug 29
2013

Presidential proclamation: National Preparedness Month

Posted by Jarrett F Potts in Untagged 

Jarrett F Potts

President Obama made the proclamation in 2012 that September is “National Preparedness Month.” What does that mean to you? As an IT professional, it means now is the ideal time to come up with a plan for your IT environment.

We all talk about it, but do you really have a plan that will save your data? Do you really have a plan that will get you and your company back to work in a reasonable amount of time?