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PPBI Best Practices Awards 2006

Posted by: Tom Phelan in Fall 2006 - Issue 19, Volume 4

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Tom Phelan
PPBI was proud to present the Best Practices Award in March to Brandon Bond of Kaiser Permanente and in September to Rushdi A. Ariss and Ed Gabriel of Disney Worldwide Services.The deed of gift for this award reads, “This award may be given to an individual, a corporation, or a public entity, for their exemplary planning, practices, or in response to a critical incident. They must have exhibited the positive aspects of partnerships that work.”

In both cases, the partnerships were unique.

Brandon Bond is disaster preparedness manager for Kaiser-Permanente’s National Security Services in Oakland, Calif., and in partnership is a member of the U.S. Department of Homeland Security’s Bay Area Disaster Medical Assistance Team (DMAT CA-6). He was called upon twice to respond to the calamity of Hurricane Katrina in New Orleans.

His response, compassion, dedication, endurance were all tested in those environs, as well as the respect he earned for maintaining safety and taking great care of others. In the worst of conditions he found ways to build partnerships, and ways to bond to others in a most remarkable fashion. The award was presented to him at DRJ Spring World 2006 in Orlando.

Rushdi A. Ariss and Ed Gabriel have brought their experience from private sector business continuity planning and public sector emergency management together with a NIMS ICS focus in their combined emergency operations center.

The collaborative effort they created for Disney Worldwide Services is an exemplary best practice. The combined effectiveness of the EIT emergency response plan with the crisis management ICS model in the EOC is providing a model for an IT and crisis management partnership in business and industry. The award was presented at DRJ Fall World 2006 in San Diego.

Partnerships exist on several levels. Brandon Bond exemplifies the way in which a corporation can support the national effort to respond to a natural disaster such as Katrina.

Bond served our government inside the Superdome during its most critical and dangerous moments. Surely the lessons he learned there have valuable transferability to his security work at Kaiser Permanente. Employees willing to invest hours in training, time away from home, and caring for people in distress are a credit to their company. PPBI salutes Bond, DMAT, and Kaiser Permanente for partnering to provide humanitarian relief to victims of Hurricanes Katrina and Rita.

Within a corporation, valuable expertise from both public and private sectors can be combined to ensure company resiliency. Rushdi Ariss and Ed Gabriel at Disney Worldwide Services in Glendale and Burbank, Calif., are examples of how the two sectors have brought added value to Disney and its guests.

Ariss brings business continuity planning and emergency response related to enterprise IT. Gabriel brings to Disney more than two decades of emergency response and emergency management experience from the City of New York Fire Department and the Office of Emergency Management.

The “internal” partnership between these two men and their departments is creating a combined emergency operations center based on the NIMS Incident Command System. Together, their combination of public and private sector practices will create a “best practice” at Disney.

At PPBI, we have been offering training course for a number of years wherein we encourage partnerships for the improvement of disaster response and business continuity. When we started offering our lessons, we didn’t have the models and examples that we’ve discovered at such companies as Kaiser Permanente, Disney Worldwide Services, Oreck, and most recently at Boeing. We have been pleased with reports from our class participants of partnerships developing in their companies.

PPBI will continue to offer training to assist business continuity planners and emergency management personnel to create constructive partnerships. Our train-the-trainer course is designed to help you facilitate productive partnerships at your company or in your community.

The NIMS ICS for business and industry course shows participants how to introduce the incident command system to corporate leadership teams. See our full course offering list at www.ppbi.org.

PPBI invites nominations for future best practices awards. Please send your nomination to us at ppbimail@twcny.rr.com or to Lynda Mura at sta@twcny.rr.com. We are excited about learning of new partnerships at your location.

Dr. Tom Phelan is PPBI’s training director and president of Strategic Teaching Associates, Inc. His consulting clients include IBM, Virtual Corporation, Vantage HR Services, American Institutes for Research, IT Crisis, and several governmental agencies, including the Department of Homeland Security and FEMA. He serves on the editorial advisory boards for DRJ and Emergency Management Canada and teaches emergency management courses at three colleges, www.drpwithdrtom.com.

"Appeared in DRJ's Fall 2006 Issue"