Successful Crisis Leader Characteristics: Insights into the Traits that
Make for Effective Leadership during Disasters,
Emergencies, and Crises
Effective crisis management depends on many
important factors including the quality of crisis management
leadership provided by crisis leaders and managers. Why do
some leaders succeed while others fail? What are the factors
for an effective and successful leader? In this Webinar you
will learn the characteristic traits that make for effective
crisis leaders. You will be able to understand those factors
for developing leaders and/or developing these traits yourself.
For managers and executives, recognizing
the characteristic knowledge, skills, traits, and abilities
of effective crisis leaders can aid in the selection, training,
evaluation, retention, and mentoring of more effective crisis
team leaders. This course covers information gleaned from
Dr. Chandler’s original empirical research that will
be important for managers, executives, and professionals in
all segments and industries. This course is also an excellent
personal development opportunity for self-assessment and goal
setting to develop crisis leadership skills.
Learn the Characteristics of an Effective
Crisis Leader
Successful crisis leaders have highly specialized
sets of knowledge, skills, and abilities. Regardless of industry
type or company size every crisis leader faces critical decisions
in the face of both natural and human caused crisis events.
Leaders must fully utilize well-trained technical expertise
and instinctive fundamental traits and skills.
Systematic Research Findings for Effective
Crisis Leaders
What are the attributes of an effective crisis
team leader? What sort of person, with what kinds of training
and skill sets, represents the best type of individual to
lead a contingency team in a crisis?
This Webinar will present the results of
an empirical study of experienced crisis leaders representing
a wide international selection and a diverse range of crisis
management activities. Findings will be reviewed and analyzed.
This research provides a sketch of an effective leader, and
the results indicate that there are key characteristics they
should possess. There will be opportunity for questions.
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Robert C. Chandler, Ph.D
Pepperdine University
Robert C. Chandler, Ph.D. is Chair of the
Communication Division and the Blanche E. Seaver Professor
of Communication of Seaver College at the Center for Communication
and Business, Pepperdine University in Malibu, California.
He is also an adjunct Professor in the Straus Institute for
Dispute Resolution at the Pepperdine University School of
Law and he has been a faculty member for the State Farm Insurance
Company’s Systems Management Training School in Bloomington,
Illinois.
Robert C. Chandler, Ph.D., a recognized expert
on crisis communication and leadership, as well as psychometric
assessment, training and evaluation, crisis team selection
and development, organizational and employee behavioral ethical
integrity and multi-cultural diversity issues. Dr. Chandler
has recently completed in-depth research investigations into
pandemic communication priorities for organizations, aspects
of crisis communication, and crisis leadership characteristics.
Dr. Chandler is a member of the National
Communication Association, the International Communication
Association, the American Forensics Association, the American
Academy of Experts in Traumatic Stress, and the Western States
Communication Association. Dr. Chandler is a nationally recognized
author, speaker, and seminar leader in his field with over
70 scholarly and professional publications and scholarly papers
including articles in the Journal of Communication Studies,
Safety Management, Disaster Recovery Journal, Contingency
Planning & Management, New Avenues in Crisis Management,
Continuity Insights, Graziadio Business Report, Disaster Resource
Guide, Business Briefings, and Risk and Crisis Management.
. Dr. Chandler is a frequent subject matter expert on
national broadcasts and corporate Webinar presentations. His
books include the co-authored 2006 book with Lynn Brewer,
and O.C. Ferrell Managing Risks for Corporate Integrity: How
to Survive an Ethical Misconduct Disaster. This most recent
book from Thomson Press (2006) explores the costs of ethical
misconduct in organizations as well as the prevention and
recovery from such scandals. Chandler has also authored Terrorism:
How Can Business Continuity Cope? (2004) and Crisis
Communication Planning (2005) with M. r. Blue, J. Roberts,
and M. Wingard, both published by Business Continuity Publications
Media: St. Louis, MO
Dr. Chandler holds a bachelor’s degree
from Harding University, a master’s degree from Wake
Forest University, and a doctorate from the University of
Kansas. Dr. Chandler’s teaching and research areas include
organizational crisis communication, leadership, crisis management
team selection and training, communication and conflict, intercultural
and multicultural communication, employee and organizational
communication assessment, crisis decision-making, and employee
ethical conduct/applied business ethics.
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