Live : Thursday, June 19, 2008
Time: 2:00 PM EST
Instructor: Robert C. Chandler, Ph.D.
Cost: $195
Item
Price
June 19, 2008 - Webinar : 2:00 PM EST
$195
Upon Registering you will receive an email awaiting verification into the class. Once this has been approved an email will be sent with your login and password to join the webinar.


Crisis Management Teams: Strategically Selecting, Training, and Evaluating Your Team

Crisis management team members are highly specialized employees. They must have both technical expertise, training for emergency situations, and teamwork skills. The key traits of effective crisis team members can be identified as your assemble or select your team; measured, developed, enhanced by training;  and usefully assessed.

Crisis teams (as well as emergency responders, disaster management operations, critical incident command, and disaster recovery teams) typically involve functioning despite time constraints, high stress, inadequate decision frames, and the necessity to carefully complete critically important tasks far beyond the duties of the day-to-day work place tasks that team leaders typically perform.

  •  Reviewing the key knowledge, skills, and traits of effective crisis teams
  • Approaches to identify characteristic skills, abilities, and psychological frames in potential crisis team members
  • Assess crisis team member’s skills, abilities, and psychological frames related crisis team effectiveness.
  • Identify which traits and skills ought to be given serious consideration when selecting team leaders, designing training programs, when de-briefing mock drills and simulations, and as part of the evaluative criteria used during post-mortem analysis.
  • Gain practical solutions and strategies to develop and implement effective crisis teamwork, decision-making, coordination, and collaboration.

 


Robert C. Chandler, Ph.D
Pepperdine University

Robert C. Chandler, Ph.D. is Chair of the Communication Division and the Blanche E. Seaver Professor of Communication of Seaver College at the Center for Communication and Business, Pepperdine University in Malibu, California.  He is also an adjunct Professor in the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and he has been a faculty member for the State Farm Insurance Company’s Systems Management Training School in Bloomington, Illinois.

Robert C. Chandler, Ph.D., a recognized expert on crisis communication and leadership, as well as psychometric assessment, training and evaluation, crisis team selection and development, organizational and employee behavioral ethical integrity and multi-cultural diversity issues. Dr. Chandler has recently completed in-depth research investigations into pandemic communication priorities for organizations, aspects of crisis communication, and crisis leadership characteristics. 

Dr. Chandler is a member of the National Communication Association, the International Communication Association, the American Forensics Association, the American Academy of Experts in Traumatic Stress, and the Western States Communication Association. Dr. Chandler is a nationally recognized author, speaker, and seminar leader in his field with over 70 scholarly and professional publications and scholarly papers including articles in the Journal of Communication Studies, Safety Management, Disaster Recovery Journal, Contingency Planning & Management, New Avenues in Crisis Management, Continuity Insights, Graziadio Business Report, Disaster Resource Guide, Business Briefings, and Risk and Crisis Management. .  Dr. Chandler is a frequent subject matter expert on national broadcasts and corporate Webinar presentations. His books include the co-authored 2006 book with Lynn Brewer, and O.C. Ferrell Managing Risks for Corporate Integrity: How to Survive an Ethical Misconduct Disaster. This most recent book from Thomson Press (2006) explores the costs of ethical misconduct in organizations as well as the prevention and recovery from such scandals. Chandler has also authored Terrorism: How Can Business Continuity Cope? (2004)  and Crisis Communication Planning (2005) with M. r. Blue, J. Roberts, and M. Wingard, both published by Business Continuity Publications Media: St. Louis, MO

Dr. Chandler holds a bachelor’s degree from Harding University, a master’s degree from Wake Forest University, and a doctorate from the University of Kansas. Dr. Chandler’s teaching and research areas include organizational crisis communication, leadership, crisis management team selection and training, communication and conflict, intercultural and multicultural communication, employee and organizational communication assessment, crisis decision-making, and employee ethical conduct/applied business ethics.

 

Live : Thursday, June 19, 2008
Time: 2:00 PM EST
Instructor: Robert C. Chandler, Ph.D.
Cost: $195
Item
Price
June 19, 2008 - Webinar : 2:00 PM EST
$195
Upon Registering you will receive an email awaiting verification into the class. Once this has been approved an email will be sent with your login and password to join the webinar.
 

Other Webinars available in the DRJ Webinar Series

 


 
 


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