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Live : Thursday,
June 19, 2008
Time: 2:00 PM EST
Instructor: Robert C. Chandler, Ph.D.
Cost: $195 |
Item |
Price |
June 19, 2008 - Webinar : 2:00 PM EST |
$195 |
| Upon Registering you will receive an
email awaiting verification into the class. Once this
has been approved an email will be sent with your login
and password to join the webinar. |
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Crisis Management Teams: Strategically Selecting, Training, and Evaluating Your Team
Crisis management team members are highly specialized employees. They must have both technical expertise, training for emergency situations, and teamwork skills. The key traits of effective crisis team members can be identified as your assemble or select your team; measured, developed, enhanced by training; and usefully assessed.
Crisis teams (as well as emergency responders, disaster management operations, critical incident command, and disaster recovery teams) typically involve functioning despite time constraints, high stress, inadequate decision frames, and the necessity to carefully complete critically important tasks far beyond the duties of the day-to-day work place tasks that team leaders typically perform.
- Reviewing the key knowledge, skills, and traits of effective crisis teams
- Approaches to identify characteristic skills, abilities, and psychological frames in potential crisis team members
- Assess crisis team member’s skills, abilities, and psychological frames related crisis team effectiveness.
- Identify which traits and skills ought to be given serious consideration when selecting team leaders, designing training programs, when de-briefing mock drills and simulations, and as part of the evaluative criteria used during post-mortem analysis.
- Gain practical solutions and strategies to develop and implement effective crisis teamwork, decision-making, coordination, and collaboration.
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Robert C. Chandler, Ph.D
Pepperdine University
Robert C. Chandler, Ph.D. is Chair of the
Communication Division and the Blanche E. Seaver Professor
of Communication of Seaver College at the Center for Communication
and Business, Pepperdine University in Malibu, California.
He is also an adjunct Professor in the Straus Institute for
Dispute Resolution at the Pepperdine University School of
Law and he has been a faculty member for the State Farm Insurance
Company’s Systems Management Training School in Bloomington,
Illinois.
Robert C. Chandler, Ph.D., a recognized expert
on crisis communication and leadership, as well as psychometric
assessment, training and evaluation, crisis team selection
and development, organizational and employee behavioral ethical
integrity and multi-cultural diversity issues. Dr. Chandler
has recently completed in-depth research investigations into
pandemic communication priorities for organizations, aspects
of crisis communication, and crisis leadership characteristics.
Dr. Chandler is a member of the National
Communication Association, the International Communication
Association, the American Forensics Association, the American
Academy of Experts in Traumatic Stress, and the Western States
Communication Association. Dr. Chandler is a nationally recognized
author, speaker, and seminar leader in his field with over
70 scholarly and professional publications and scholarly papers
including articles in the Journal of Communication Studies,
Safety Management, Disaster Recovery Journal, Contingency
Planning & Management, New Avenues in Crisis Management,
Continuity Insights, Graziadio Business Report, Disaster Resource
Guide, Business Briefings, and Risk and Crisis Management.
. Dr. Chandler is a frequent subject matter expert on
national broadcasts and corporate Webinar presentations. His
books include the co-authored 2006 book with Lynn Brewer,
and O.C. Ferrell Managing Risks for Corporate Integrity: How
to Survive an Ethical Misconduct Disaster. This most recent
book from Thomson Press (2006) explores the costs of ethical
misconduct in organizations as well as the prevention and
recovery from such scandals. Chandler has also authored Terrorism:
How Can Business Continuity Cope? (2004) and Crisis
Communication Planning (2005) with M. r. Blue, J. Roberts,
and M. Wingard, both published by Business Continuity Publications
Media: St. Louis, MO
Dr. Chandler holds a bachelor’s degree
from Harding University, a master’s degree from Wake
Forest University, and a doctorate from the University of
Kansas. Dr. Chandler’s teaching and research areas include
organizational crisis communication, leadership, crisis management
team selection and training, communication and conflict, intercultural
and multicultural communication, employee and organizational
communication assessment, crisis decision-making, and employee
ethical conduct/applied business ethics.
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Live : Thursday,
June 19, 2008
Time: 2:00 PM EST
Instructor: Robert C. Chandler, Ph.D.
Cost: $195 |
Item |
Price |
June 19, 2008 - Webinar : 2:00 PM EST |
$195 |
| Upon Registering you will receive an
email awaiting verification into the class. Once this
has been approved an email will be sent with your login
and password to join the webinar. |
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Disaster Recovery Journal
PO Box 510110
St. Louis, MO 63151
(636) 282-5800
(636) 282-5802-Fax
Street Address
1862 Old Lemay Ferry Road
Arnold, MO 63010
Email: drj@drj.com
Copyright ©
2007 Disaster Recovery Journal. All rights reserved.
Reproduction in whole or in part in any form or medium without the
express written permission of Disaster Recovery Journal is prohibited.
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