Crisis Decision-Making:
Improving the Quality of Decisions during emergency and disaster situations
Successful crisis management and disaster recovery demands fast and effective decision-making; yet the very nature of a crisis situation challenges our capacity to make high quality decisions. There are many factors that can diminish decision making during critical events, these factors include time constraints, emotional stress, fragmentary (and changing) information “facts,” external pressures, and frequently life and death consequences of the urgent decisions that must be made. Routine processes for making decisions are inadequate for crisis situations. Crisis leaders as well as crisis teams must prepare themselves to make effective decisions in all contingencies.
It is important to understand the challenges for decisions making during crises, recognize the knowledge, skills, and abilities that can aid in crisis decision making. There are a number of key psychological and communication variables that can affect decision making during crises and emergency contexts. This Webinar will provide a foundational introduction to the major variables that impact crisis decision making (e.g. the people, the processes, the situation, and the pressures).
The session is appropriate for all levels of decision makers during crisis situations.
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Robert C. Chandler, Ph.D
Pepperdine University
Robert C. Chandler, Ph.D. is Chair of the
Communication Division and the Blanche E. Seaver Professor
of Communication of Seaver College at the Center for Communication
and Business, Pepperdine University in Malibu, California.
He is also an adjunct Professor in the Straus Institute for
Dispute Resolution at the Pepperdine University School of
Law and he has been a faculty member for the State Farm Insurance
Company’s Systems Management Training School in Bloomington,
Illinois.
Robert C. Chandler, Ph.D., a recognized expert
on crisis communication and leadership, as well as psychometric
assessment, training and evaluation, crisis team selection
and development, organizational and employee behavioral ethical
integrity and multi-cultural diversity issues. Dr. Chandler
has recently completed in-depth research investigations into
pandemic communication priorities for organizations, aspects
of crisis communication, and crisis leadership characteristics.
Dr. Chandler is a member of the National
Communication Association, the International Communication
Association, the American Forensics Association, the American
Academy of Experts in Traumatic Stress, and the Western States
Communication Association. Dr. Chandler is a nationally recognized
author, speaker, and seminar leader in his field with over
70 scholarly and professional publications and scholarly papers
including articles in the Journal of Communication Studies,
Safety Management, Disaster Recovery Journal, Contingency
Planning & Management, New Avenues in Crisis Management,
Continuity Insights, Graziadio Business Report, Disaster Resource
Guide, Business Briefings, and Risk and Crisis Management.
. Dr. Chandler is a frequent subject matter expert on
national broadcasts and corporate Webinar presentations. His
books include the co-authored 2006 book with Lynn Brewer,
and O.C. Ferrell Managing Risks for Corporate Integrity: How
to Survive an Ethical Misconduct Disaster. This most recent
book from Thomson Press (2006) explores the costs of ethical
misconduct in organizations as well as the prevention and
recovery from such scandals. Chandler has also authored Terrorism:
How Can Business Continuity Cope? (2004) and Crisis
Communication Planning (2005) with M. r. Blue, J. Roberts,
and M. Wingard, both published by Business Continuity Publications
Media: St. Louis, MO
Dr. Chandler holds a bachelor’s degree
from Harding University, a master’s degree from Wake
Forest University, and a doctorate from the University of
Kansas. Dr. Chandler’s teaching and research areas include
organizational crisis communication, leadership, crisis management
team selection and training, communication and conflict, intercultural
and multicultural communication, employee and organizational
communication assessment, crisis decision-making, and employee
ethical conduct/applied business ethics.
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