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Recorded: Thursday,
September 6, 2007
Instructor: Robert C. Chandler, Ph.D.
Cost: $75 |
Item |
Price |
Recorded on September 6, 2007 Webinar |
$195 |
| Upon Registering you will have immediate
access to download the Recorded webinar. Go To Recorded
Sessions once you visit the DRJ WebEx Site. |
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Challenges of Multicultural Diversity for Disaster Recovery, Crisis Management, and Emergency Response
Description: disaster recovery personnel, emergency responders, disaster managers, and everyone who interacts with people before, during and after a crisis or disaster needs to be aware of the challenges presented by multicultural diversity. Different workers participating in emergency response activities may face a number of diversity issues. Such challenges go beyond just language barriers (which themselves creates problems in emergency situations) but also include very fundamental assumptions about right/wrong, values, attitudes, customs, and traditions that can be stressed during the contingencies.
The primary goal of this Webinar is to help equip the emergency responder, disaster manager, and all recovery workers to be aware of multi-cultural factors, recognize typical or common cultural tension points, learn to learn about the “invisible” dimensions of the people with whom you are working, and top avoid the dangers of making wrong cultural assumptions, using stereotypes, or misjudging (and misunderstanding the needs) of the people who you are trying to serve.
Cultural variables play a role in almost every aspect of crisis management, emergency response, and disaster recovery. When issuing warnings, crafting messages, coordinating evacuations, arranging mass care, (including sheltering, food preparation, and distribution functions), volunteers must display sensitivity to the cultural, ethnic, religious, and language attributes of the affected population.
This Webinar is appropriate for anyone who interacts or makes decisions that affect people. Learn the importance of applying the three R’s to every response activity: Rules, Routine, and Respect.
- Increase awareness of the diversity issues those participating in emergency response activities may face.
- Change perspectives about diversity issues –recognizing the deeper “hidden” aspects of cultural diversity.
- Learn knowledge and skills for your improved Multi-Cultural Communication Competence
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Robert C. Chandler, Ph.D
Pepperdine University
Robert C. Chandler, Ph.D. is Chair of the
Communication Division and the Blanche E. Seaver Professor
of Communication of Seaver College at the Center for Communication
and Business, Pepperdine University in Malibu, California.
He is also an adjunct Professor in the Straus Institute for
Dispute Resolution at the Pepperdine University School of
Law and he has been a faculty member for the State Farm Insurance
Company’s Systems Management Training School in Bloomington,
Illinois.
Robert C. Chandler, Ph.D., a recognized expert
on crisis communication and leadership, as well as psychometric
assessment, training and evaluation, crisis team selection
and development, organizational and employee behavioral ethical
integrity and multi-cultural diversity issues. Dr. Chandler
has recently completed in-depth research investigations into
pandemic communication priorities for organizations, aspects
of crisis communication, and crisis leadership characteristics.
Dr. Chandler is a member of the National
Communication Association, the International Communication
Association, the American Forensics Association, the American
Academy of Experts in Traumatic Stress, and the Western States
Communication Association. Dr. Chandler is a nationally recognized
author, speaker, and seminar leader in his field with over
70 scholarly and professional publications and scholarly papers
including articles in the Journal of Communication Studies,
Safety Management, Disaster Recovery Journal, Contingency
Planning & Management, New Avenues in Crisis Management,
Continuity Insights, Graziadio Business Report, Disaster Resource
Guide, Business Briefings, and Risk and Crisis Management.
. Dr. Chandler is a frequent subject matter expert on
national broadcasts and corporate Webinar presentations. His
books include the co-authored 2006 book with Lynn Brewer,
and O.C. Ferrell Managing Risks for Corporate Integrity: How
to Survive an Ethical Misconduct Disaster. This most recent
book from Thomson Press (2006) explores the costs of ethical
misconduct in organizations as well as the prevention and
recovery from such scandals. Chandler has also authored Terrorism:
How Can Business Continuity Cope? (2004) and Crisis
Communication Planning (2005) with M. r. Blue, J. Roberts,
and M. Wingard, both published by Business Continuity Publications
Media: St. Louis, MO
Dr. Chandler holds a bachelor’s degree
from Harding University, a master’s degree from Wake
Forest University, and a doctorate from the University of
Kansas. Dr. Chandler’s teaching and research areas include
organizational crisis communication, leadership, crisis management
team selection and training, communication and conflict, intercultural
and multicultural communication, employee and organizational
communication assessment, crisis decision-making, and employee
ethical conduct/applied business ethics.
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Recorded: Thursday,
September 6, 2007
Instructor: Robert C. Chandler, Ph.D.
Cost: $75 |
Item |
Price |
Recorded on September 6, 2007 Webinar |
$195 |
| Upon Registering you will have immediate
access to download the Recorded webinar. Go To Recorded
Sessions once you visit the DRJ WebEx Site. |
|
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Disaster Recovery Journal
PO Box 510110
St. Louis, MO 63151
(636) 282-5800
(636) 282-5802-Fax
Street Address
1862 Old Lemay Ferry Road
Arnold, MO 63010
Email: drj@drj.com
Copyright ©
2007 Disaster Recovery Journal. All rights reserved.
Reproduction in whole or in part in any form or medium without the
express written permission of Disaster Recovery Journal is prohibited.
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