Recorded: Thursday, September 6, 2007
Instructor: Robert C. Chandler, Ph.D.
Cost: $75
Item
Price
Recorded on September 6, 2007 Webinar
$195
Upon Registering you will have immediate access to download the Recorded webinar. Go To Recorded Sessions once you visit the DRJ WebEx Site.

Challenges of Multicultural Diversity for Disaster Recovery, Crisis Management, and Emergency Response

Description: disaster recovery personnel, emergency responders, disaster managers, and everyone who interacts with people before, during and after a crisis or disaster needs to be aware of the challenges presented by multicultural diversity. Different workers participating in emergency response activities may face a number of diversity issues. Such challenges go beyond just language barriers (which themselves creates problems in emergency situations) but also include very fundamental assumptions about right/wrong, values, attitudes, customs, and traditions that can be stressed during the contingencies.

The primary goal of this Webinar is to help equip the emergency responder, disaster manager, and all recovery workers to be aware of multi-cultural factors, recognize typical or common cultural tension points, learn to learn about the “invisible” dimensions of the people with whom you are working, and top avoid the dangers of making wrong cultural assumptions, using stereotypes, or misjudging (and misunderstanding the needs) of the people who you are trying to serve.

Cultural variables play a role in almost every aspect of crisis management, emergency response, and disaster recovery. When issuing warnings, crafting messages, coordinating evacuations, arranging mass care, (including sheltering, food preparation, and distribution functions), volunteers must display sensitivity to the cultural, ethnic, religious, and language attributes of the affected population.

This Webinar is appropriate for anyone who interacts or makes decisions that affect people. Learn the importance of applying the three R’s to every response activity: Rules, Routine, and Respect.

  • Increase awareness of the diversity issues those participating in emergency response activities may face.
  • Change perspectives about diversity issues –recognizing the deeper “hidden” aspects of cultural diversity.
  • Learn knowledge and skills for your improved Multi-Cultural Communication Competence


Robert C. Chandler, Ph.D
Pepperdine University

Robert C. Chandler, Ph.D. is Chair of the Communication Division and the Blanche E. Seaver Professor of Communication of Seaver College at the Center for Communication and Business, Pepperdine University in Malibu, California.  He is also an adjunct Professor in the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and he has been a faculty member for the State Farm Insurance Company’s Systems Management Training School in Bloomington, Illinois.

Robert C. Chandler, Ph.D., a recognized expert on crisis communication and leadership, as well as psychometric assessment, training and evaluation, crisis team selection and development, organizational and employee behavioral ethical integrity and multi-cultural diversity issues. Dr. Chandler has recently completed in-depth research investigations into pandemic communication priorities for organizations, aspects of crisis communication, and crisis leadership characteristics. 

Dr. Chandler is a member of the National Communication Association, the International Communication Association, the American Forensics Association, the American Academy of Experts in Traumatic Stress, and the Western States Communication Association. Dr. Chandler is a nationally recognized author, speaker, and seminar leader in his field with over 70 scholarly and professional publications and scholarly papers including articles in the Journal of Communication Studies, Safety Management, Disaster Recovery Journal, Contingency Planning & Management, New Avenues in Crisis Management, Continuity Insights, Graziadio Business Report, Disaster Resource Guide, Business Briefings, and Risk and Crisis Management. .  Dr. Chandler is a frequent subject matter expert on national broadcasts and corporate Webinar presentations. His books include the co-authored 2006 book with Lynn Brewer, and O.C. Ferrell Managing Risks for Corporate Integrity: How to Survive an Ethical Misconduct Disaster. This most recent book from Thomson Press (2006) explores the costs of ethical misconduct in organizations as well as the prevention and recovery from such scandals. Chandler has also authored Terrorism: How Can Business Continuity Cope? (2004)  and Crisis Communication Planning (2005) with M. r. Blue, J. Roberts, and M. Wingard, both published by Business Continuity Publications Media: St. Louis, MO

Dr. Chandler holds a bachelor’s degree from Harding University, a master’s degree from Wake Forest University, and a doctorate from the University of Kansas. Dr. Chandler’s teaching and research areas include organizational crisis communication, leadership, crisis management team selection and training, communication and conflict, intercultural and multicultural communication, employee and organizational communication assessment, crisis decision-making, and employee ethical conduct/applied business ethics.

 

Recorded: Thursday, September 6, 2007
Instructor: Robert C. Chandler, Ph.D.
Cost: $75
Item
Price
Recorded on September 6, 2007 Webinar
$195
Upon Registering you will have immediate access to download the Recorded webinar. Go To Recorded Sessions once you visit the DRJ WebEx Site.
 

Other Webinars available in the DRJ Webinar Series

 


 
 


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