Spring World 2011

Sunday Workshop Session 1

Stress Management and Disaster Recovery

Novice/Intermediate/Advanced

Rob Chubb, Colorspectrums

Disasters affect people in different ways and their recoveries are vastly different too. In order to ensure a total recovery from a disaster, you must be able to deal with the different personalities of the people who were affected.

In this session, hear an innovative way to distinguish personalities and analyze their strengths and weaknesses.

You will learn how to help people recover in diverse ways. ColourSpectrums uses four colors to represent the four dimensions of personality: BLUE emotional, GREEN intellectual, RED physical and YELLOW organizational functioning.

You will sort the four colorfully illustrated ColourSpectrums cards to reveal your ColourSpectrums personality; a unique spectrum of strengths and challenges. Group discussions and activities provide insights (ah-ha! learning) and humor (ha-ha! learning)

You will work in brightest color groups to identify bright color esteem needs, stressors, fight responses and bright shadow characteristics. You will work in pale color groups to identify pale color challenges, stressors, flight responses and pale shadow characteristics.

Ultimately you will identify eight sources of stress people experience in various combinations. You will be able to maximize solutions for stress management and disaster recovery. ColourSpectrums is conducted in a positive atmosphere of respect, fun and entertainment.

Rob Chubb has balanced his professional career and family life with diverse experiences in group homes, residential settings, community-based programs, therapeutic foster care, schools, post-secondary institutions and business settings for more than 25 years.

Sunday Workshop Session 2

Insurance Terms, Coverage, and Tips for Business Continuity.

Intermediate/Advanced

Donald Long Jr., MBCP, Phila. Ins. Co

Is building a continuity plan enough? No. One needs to consider the business insurance coverage.

Let's eliminate a lot of confusion by defining the terminology.

Does the company carry enough coverage on the buildings? What are 10 insurance coverage tips for businesses?

What costs would be incurred during a recovery?

How does the insurance coverage address those expected and unexpected costs? How should a company file a claim due to a facility disruption?

What happens if the company and the insurance company do not agree?

This presentation will walk you through the complete process of reviewing the coverage of your insurance plan and identifying specific areas.

We practice developing the business income and extra expense worksheet. We even walk through a claim process. At the end of the session, you'll have a more complete understanding of how insurance can aid or wreck your business recovery plans.

Don Long has worked in the business continuity and disaster recovery area for more than 20 years. His introduction to disaster recovery came in the mid 1980s as a contributor / team leader in a Fortune 500 manufacturing company's development, maintenance, and testing of their disaster recovery plan.

Since 2001, Long has primarily focused on business continuity and disaster recovery preparation, plan development, and testing within industry and state government.

Long holds the DRII designation of Master Business Continuity Professional (MBCP) and the ISACA designation of Certified Information Systems Auditor (CISA). And is an active member of the Mid-Penn chapter Association of Contingency Planners (ACP).

Sunday Workshop Session 3

Violence a Preventable Disaster: Understanding and Reducing the Risk

Novice/Intermediate/Advanced

David A. Smith, Prof. Workplace Interaction

Far too often, there is misunderstanding about what organizations can or should do to reduce and manage the risk of violence in the workplace.

The good news is that much can be done to reduce the risk.

Research on workplace violence has shown that warning signs and detectable inappropriate behaviors usually precede acts of violence.

This workshop will prepare participants to recognize the basic danger signals, enabling them to provide intervention or seek assistance before problems escalate.

Participants will receive proven methods to combat the rising tide of workplace violence and proactive steps that can dramatically reduce the risk of litigation and future legal claims.

David A. Smith, founder of Professional Workplace Interaction, Inc., (PWI) is an author and highly experienced dynamic speaker.

Smith has extensive experience in executive management, field operations, product launch and financial management at the corporate and small business levels.

He has conducted extensive leadership, behavioral risk management, business continuity and disaster planning training for the insurance industry, corporations, private businesses, university personnel, and government agencies across the United States and Canada.

Smith currently serves as chairman of the non-profit Honor Flight San Diego and has served on the Board of Directors of various corporate, marketing and other charitable organizations. Smith's corporate experience and expertise has been combined with PWI's professionals including backgrounds in psychology, psychiatry, legal, law enforcement and education to develop PWI training and consultative programs.

Sunday Workshop Session 4

Incident Management Plan Assessment

Novice/Intermediate/Advanced

Ken Schroeder, CBCP, Southeast Corp.
Deidrich Towne, MBCP, Hewlett Packard
David Ziev, MBCP, Business Continuity Prof.

PPBI has updated this highly interactive workshop and you will learn to use the BCP Audit checklist and the Incident Management Plan Maturity Model developed by PPBI from recognized standards and industry best practices.

Returning to a workshop format for this venue, PPBI has condensed the one and one-half day course to share the effectiveness this process can have on your plans.

Exposure to the practical experience of the instructors in addition to recognized industry standards in measuring the maturity of your plans benefits both the public and private sectors.

You will use the checklist to assess your capability to assemble, coordinate, collect and channel the resources required for critical incident management.  The tools are free, the simulation authentic and the class is practical, immediately useful and fun!

Ken Schroeder, CBCP is vice president for business continuity at Southeast Corporate.

Deidrich E. Towne, Jr. MBCP is senior technical consultant for Hewlett Packard.

David Ziev, MBCP, MBCI is the principal of Business Continuity Professionals.

Sunday Workshop Session 5

Psychological First Aid: How Do You Deal With Someone In Crisis?

Novice/Intermediate/Advanced

Ann Cline, AirTran Airways

What do you say to someone who just lost a loved one? How do you break the news to co-workers that an employee was in a serious accident? How about the angry customer your company mishandled?

All these situations require crisis management. This workshop teaches what to do and what not to do when dealing with someone in crisis.

Students will learn: an introduction to psychological first aid; understanding people in crisis; crisis communication; non-verbal communication skills; and ideas you can take back to your company.

Airlines have been teaching psychological first aid to everyday co-workers called Care Teams since 1996. Join us to learn one of life's most valuable skills; psychological first aid.

This will be applied through interactive presentation, training games, and applicable role playing where students will actually practice dealing with someone having a crisis.
Join us to learn one of life's most valuable skills; psychological first aid.

Ann Cline is the manager of emergency response for AirTran Airways where she is responsible to prepare for aviation, man-made, and natural disasters. She teaches care teams how to handle those affected by an air disaster and other crisis.

Sunday Workshop Session 6

Mock Disaster Exercise

Sponsored by Attanium

Session Limited to 200 Participants

Novice/Intermediate/Advanced

Chances are that while you read this, an unexpected disaster is causing an organization stress and confusion and is affecting its long-term ability to provide products and services to its customers.

Are the organization's leaders prepared to handle it? Will they be able to recover?

Disasters of every shape, size, look and feel happen all the time, affecting businesses, people's jobs, lives and families.

This session has been designed to put you in the throes of a real-life disaster situation, as it unfolds.

You will make the critical decisions any organization will have to make - and deal with the consequences of those decisions!

After you've finished, you'll understand the importance of planning in advance for a disaster or other business disruption.

You'll never want to be caught unprepared again!

Attainium delivers business continuity planning, workshops and sessions and tabletop exercises. Attainium assesses an organization's ability to cope with and recover from a wide variety of disruptive events. This is established by performing our readiness assessments, risk and business impact analysis, the development of a complete business continuity plan, ongoing plan testing and plan maintenance.