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Summer Journal

Volume 31, Issue 2

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Best Practices for Accounting for People during Crisis Events

terri-howard-exclusiveIn the stressful and chaotic environment of a critical event, it is essential that an organization has accounted for their most valuable asset: their people. Unfortunately, providing information and assistance to people affected by a crisis can cause an enormous drain on an organization’s resources, and this task becomes even more challenging when coupled with an open population. Additionally, security personnel must work with stakeholders in a variety of areas such as human resources, employee relations, legal, facilities maintenance, and without the implementation of a formalized plan they are unable to effectively do so.

This presentation will discuss how having a comprehensive accounting for people plan will allow security personnel to focus on incident management and business recovery efforts.  This session will identify ways to properly position your organization to effectively respond to information inquiries while ensuring that other response and recovery operations can proceed. Participants will learn how a properly managed and executed family assistance plan can boost their organization’s public image and assist with the successful resolution of a crisis. Participants will also review case studies outlining best practices companies have implemented to account for people in the past, and learn how these strategies are currently being used.

Terri Howard Biography:

As FEI’s Senior Director Terri is responsible for working with corporate clients to ensure companies are prepared for, can respond to and recover from a crisis incident. Terri is also responsible for coordinating the people support and psychological first aid services for those impacted by a crisis incident. She is experienced in developing drills and exercises aimed at testing current crisis management plans and procedures.

Prior to FEI, Terri served as Vice President for the Crisis Prevention Institute and focused on crisis management and workplace violence prevention. During her tenure at CPI, Terri assessed the needs of hundreds of companies in regards to policy development, best practice, and training. Previously, Terri worked for Target Corporation in corporate security and led a team responsible for incident management, crisis response and business continuity. While at Target, she coordinated the centralized corporate response for dozens of incidents, pushed for continued public/private partnerships and worked closely with the Department of Homeland Security during the hurricane season of 2005.

Over the years she has contributed to several international standards and guidelines on crisis management and workplace violence prevention, including ASIS and the FBI. She has spoken at numerous conferences and conducted webinars as well.

Emergency Response Session 4