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Volume 30, Issue 3

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Jon Seals

Jon Seals

VMware will address End-to-End Automation, Application Continuity, and Security from Data Center to Edge with Industry-Leading Software-Defined Wide-Area Network (SD-WAN) Solution

PALO ALTO, Caif. – VMware, Inc. (NYSE: VMW), a global leader in virtualization and cloud infrastructure, today announced that it has signed a definitive agreement to acquire VeloCloud™ Networks, Inc., provider of industry-leading cloud-delivered software-defined wide-area network (SD-WAN) technology for enterprises and service providers. Once the acquisition closes, VeloCloud will enable VMware to build on the success of its industry-leading network virtualization platform -VMware NSX®-and expand its networking portfolio to address end-to-end automation, application continuity, branch transformation and security from data center to cloud to edge. This acquisition will also further enable VMware to lead the industry transition to a software-defined future, and help customers bring their businesses into the digital era with networking that is ubiquitous, open, programmable and secure by default.

The transaction is expected to close in VMware's fiscal Q4 2018. There is no change to VMware's previously provided fiscal 2018 guidance due to this transaction.

According to Gartner, "While WAN architectures and technologies tend to evolve at a very slow pace -- perhaps a new generation every 10 to 15 years -- the disruptions caused by the transformation to digital business models are driving adoption of SD-WAN at a pace that is unheard of in wide-area networking(1)." VeloCloud cloud-delivered SD-WAN technology is deployed globally at-scale by more than 1,000 customers, both directly by enterprises and by Telcos and managed services providers serving enterprise customers. Service provider customers include AT&T, Deutsche Telekom, Macquarie Telecom, MetTel, Mitel, Sprint, TelePacific, Telstra, Vonage and Windstream. Enterprise customers include Bay Club, Brooks Brothers, Devcon, NCR, Redmond, Saber Healthcare Group, and Triton Management Services."

"In the digital era, a new networking approach is required to solve the hyper distribution of applications and data, as we move from a model of data centers to one of centers of data at the edge," said Pat Gelsinger, chief executive officer, VMware. "At the heart of VMware's networking strategy is the belief in delivering pervasive connectivity with embedded security that connects users to applications wherever they may be. With the addition of VeloCloud's industry-leading SD-WAN technology, we will be able to extend the VMware NSX approach of automated, secure, and infrastructure-independent networking to the WAN."

"Enterprises are transforming how they architect and utilize their infrastructure, with a shift towards a cloud-delivered, software-defined model. This enables organizations to have a globally consistent infrastructure regardless of where it is deployed -- from the data center and the cloud to the edge," said Sanjay Uppal, CEO of VeloCloud Networks. "We look forward to helping VMware, the leader in software-defined infrastructure, in the next evolution of the company's networking and NFV strategies."

Leading with Cloud-Delivered SD-WAN
VeloCloud's cloud-delivered SD-WAN combines the economics and flexibility of the hybrid wide-area network (WAN) with the deployment speed and low maintenance of cloud-based services. It dramatically simplifies the WAN by delivering virtualized services from the cloud to branch offices and mobile users everywhere. VeloCloud leverages intelligent x86 edge appliances to aggregate multiple broadband links at the branch office, and using cloud-based orchestration, connects the branch office to any of type of data center: enterprise, cloud, or software-as-a-service.

With VeloCloud, VMware will enable enterprises to support application growth, network agility, and simplified branch implementations while delivering high-performance, secure, reliable branch access to cloud services, private data centers and SaaS-based applications. SD-WAN technology is ideal for businesses looking to make the transition from static, complex, on-premises networking to the cost-effective, dynamic, and scalable cloud-delivered architecture of the digital era. The VeloCloud solution provides flexibility in network connectivity options that can augment MPLS and improves overall total cost of ownership for branch connectivity.

VeloCloud will enable VMware to help service providers increase revenue and service innovation by delivering elastic transport, performance for cloud applications and a software-defined intelligent edge that can orchestrate multiple services to meet customer needs. With SD-WAN becoming the primary function in virtual customer-premise equipment deployments, VMware expects to be able to simplify the deployment of virtual network functions (VNF) for applications such as security by combining the proven VMware vCloud® NFV platform with a cloud-delivered SD-WAN platform.

"Dell EMC and VMware are committed to digitally transforming branches, the wide-area network and the cloud edge," said Tom Burns, senior vice president, Networking, Enterprise Infrastructure and Service Provider Solutions, Dell EMC. "We recently announced a partnership with VeloCloud that includes joint product validation, coordination with product roadmaps, simplified ordering, and coordinated sales and marketing to improve solutions for our mutual customers. We look forward to continuing this SD-WAN partnership with VMware upon closing to offer mutual customers best-in-class intelligent edge appliances."

Guiding Customers to the Software-Defined Future
VMware's software-based approach is delivering the networking and security platform that enables customers to connect, secure and operate an end-to-end architecture to deliver services to the application wherever it may land. Customers choose VMware NSX because it delivers network and security services closest to the application. With VeloCloud, VMware will bring the same properties to the WAN, resulting in visibility, security, automation with performance and availability for enterprise and cloud applications.

"Digital transformation has brought about a growing dependency on the network as mobility, cloud, and social business erase many of the barriers pertaining to time and place in the enterprise. Advances in IoT are also driving dependency on the network," said Matt Eastwood, Senior Vice President of IDC's enterprise, datacenter, cloud infrastructure and developer research. "The network is becoming more agile, enabled by a new generation of software-based platforms from companies such as VMware and VeloCloud. We see a positive synergy between the two companies, and the opportunity for VMware to build upon the software-based networking strategy the company has been executing on."

Additional Resources

About VMware
VMware, a global leader in cloud infrastructure and business mobility, helps customers realize possibilities by accelerating their digital transformation journeys. With VMware solutions, organizations are improving business agility by modernizing data centers and integrating public clouds, driving innovation with modern apps, creating exceptional experiences by empowering the digital workspace, and safeguarding customer trust by transforming security. With 2016 revenue of $7.09 billion, VMware is headquartered in Palo Alto, Calif. and has over 500,000 customers and 75,000 partners worldwide.

1 - Forecast: SD-WAN and Its Impact on Traditional Router and MPLS Services Revenue, Worldwide, 2016-2020, Gartner, November 7, 2016, Document: G00317430, https://www.gartner.com/doc/3505022?ref=ddisp

VMware, vCloud and VMware NSX are registered trademarks or trademarks of VMware, Inc. in the United States and other jurisdictions.

This article may contain hyperlinks to non-VMware websites that are created and maintained by third parties who are solely responsible for the content on such websites.

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Forward-Looking Statements

This press release contains forward-looking statements including, among other things, statements regarding VMware's intention to acquire VeloCloud Networks, Inc.; the expected benefits of the acquisition; the anticipated closing of the acquisition in fiscal Q4 2018; and the expected complimentary nature and strategic advantages of combined product and solutions offerings after close. These forward-looking statements are subject to the safe harbor provisions created by the Private Securities Litigation Reform Act of 1995. Actual results could differ materially from those projected in the forward-looking statements as a result of certain risk factors, including but not limited to: (i) the ability of the parties to satisfy closing conditions to the acquisition on a timely basis or at all; (ii) market conditions, regulatory requirements and other corporate considerations that could affect the timing and closing conditions to the acquisition; (iii) the ability to successfully integrate acquired companies and assets into VMware; (iv) VMware's customers' ability to accept emerging technology and to transition to new products and computing strategies; (v) competitive factors, including but not limited to entry of new competitors into the industries in which VMware competes, and new product and marketing initiatives by VMware's competitors; (vi) VMware's ability to enter into and maintain strategically effective partnerships; (vii) rapid technological changes in the virtualization software and cloud, end user and mobile computing industries; (viii) changes to product and service development timelines; (ix) VMware's ability to protect its proprietary technology; (x) VMware's ability to attract and retain highly qualified employees; (xi) adverse changes in general economic or market conditions; (xii) changes in VMware's financial condition; and (xiii) VMware's relationship with Dell Technologies and Dell's ability to control matters requiring stockholder approval. These forward-looking statements are made as of the date of this press release, are based on current expectations and are subject to uncertainties and changes in condition, significance, value and effect as well as other risks detailed in documents filed with the Securities and Exchange Commission, including VMware's most recent reports on Form 10-K and Form 10-Q and current reports on Form 8-K that we may file from time to time, which could cause actual results to vary from expectations. VMware assumes no obligation to, and does not currently intend to, update any such forward-looking statements after the date of this release.



Key Claim covers multi-line session and packet load balancing, over disparate networks, one of the main aspects of SD-WAN


SALT LAKE CITY, UT – FatPipe® Networks, the inventor and holder of multiple patents for software-defined networks for wide area connectivity and hybrid WANs, today announced that the United States Patent and Trademark Office Patent Court has upheld a signature claim in FatPipe’s U.S. Patent No. 6,775,235 for load balancing over disparate networks.

FatPipe’s 6,775,235 patent describes a system and method for communicating using two or more disparate networks in parallel, allowing for failover and load balancing of session flows and re-directing packets over multiple networks. This path selection ability represents the foundation of a hybrid WAN and the primary component of a SD-WAN solution. The key claim states:

A method for combining connections for access to parallel networks, the method comprising the steps of: sending a packet to a site interface of a controller, the controller comprising the site interface which receives packets, at least two network interfaces to parallel networks, and a packet path selector which selects between the network interfaces on a per-session basis to promote load-balancing; and forwarding the packet-through the network interface selected by packet path selector; wherein the step of sending a packet to the controller site interface is repeated as multiple packets are sent, and the controller sends different packets of a given message to different parallel networks.

“This is an important step in establishing the strength of this claim, elevating it to a super claim status.  Having gone through the most rigorous evaluation, we now have a the ability to protect the company’s invention on WAN load balancing for VoIP, VPN and data traffic for corporate networks. Along with other FatPipe Networks’ patents, this claim ensures that VoIP, Video, VPN and all data traffic can be load balanced and failed over without dropping sessions providing a superior SD-WAN product for customers. The benefits to customers are huge,” said Dr. Ragula Bhaskar, CEO, FatPipe Networks.

FatPipe Networks’ co-founders Dr. Ragula Bhaskar and Sanchaita Datta are the inventors of hybrid WAN and SD-WAN technology. This patent, as well as 10 additional patents and more than 180 technological claims cover the full spectrum of hybrid WAN and SD-WAN technology. 

About FatPipe Networks

FatPipe® Networks invented the concept of software-defined wide area networking (SD-WAN) and hybrid WANs that eliminate the need for hardware and software, or cooperation from ISPs and allows companies to control WAN traffic. FatPipe currently has 11 U.S. patents and more than 180 technology claims related to multipath, software-defined networking and selective encryption of broadband networks. FatPipe technology provides the world's best intra-corporate wide area network solutions that transcend Internet and other network failures to maintain business continuity and high transmission security. FatPipe, with several thousand customers, has offices in the United States and around the world, with more than 700 resellers worldwide including almost all national resellers in the US. Visit www.FatPipe.com.


FatPipe is a registered trademark of FatPipe, Inc. Other product and company names herein may be trademarks of their registered owners.

New Unified Suite Offers Faster, Smarter Service

McLEAN, Va. – ServicePower Inc., a market leader in field service management solutions, has today released a new Customer Experience service solution that combines its patented Artificial Intelligence engine with its new Gantt, maps, dashboards, improved technician mobile enablement features, and a new integrated registration, diagnostic, self-scheduling and point-of-sale enabled Customer Portal. 

This integrated solution is new to the industry, being the first solution to help field service organizations drive a faster, smarter end-customer experience, while also improving the effectiveness of field technicians and operations teams.

“Customer experience is key. This product release uses the latest in artificial intelligence, real-time engagement and mobility tools to deliver a better, and more digitized experience,” said Marne Martin, CEO of ServicePower. “Customers and technicians care about great service, which ServicePower now can deliver it in a differentiated way. Our suite of solutions eliminates many of the frustrations customers experience when requesting installations, maintenance or service.” 

ServicePower drives faster service for the end customer.  The Customer Experience release empowers end-customer users to instantly book appointments through an integrated self-service portal, on any device, utilizing the patented AI technology. Relying on ServicePower to seamlessly book employed and credentialed contracted field technicians using its smart brokering technology, field service organizations can delight customers with faster response times and a consistent, branded service experience, while providing greater call center efficiencies at the same time. The new release also improves visibility for customers through real-time job status notifications and technician location information, enables customers to upload diagnostic and triage information, and engage with their technician as a trusted advisor. Customers gain improved control over their own experience, uploading and viewing job related information and configuring notifications from the platform. 

ServicePower drives a smarter service experience for the mobile field technician.  With the Customer Experience release the field service team gains a market-leading set of capabilities, enabling predictive maintenance, higher repair success rates, and delivery of a more personalized service experience to end-customers. Technicians have access to a more complete customer data set, including all relevant job, customer, asset and part information to deliver higher first time fix rates, while being able to push data downstream, improving manufacturing and long-term product viability for customers. Extensive product catalogs and pricing capabilities enable technicians to deliver parts, accessories and service offers in person, adding value to each customer interaction. 

ServicePower drives a unified experience for service operations.  The Customer Experience release enables field service operators to streamline field service operations, from entitlement and claims management to scheduling, labor and parts forecasting, reporting and analytics. ServicePower’s modern interfaces and patented AI-scheduling algorithm improves customer processes such as appointment booking, with employed or contracted field personnel, while driving productivity up and costs down.  Responsive, collaborative dashboards improve visibility of operations, driving improvements for both the customer and the technician. 

Marne Martin, CEO, ServicePower said, “This latest Fall 2017 product release is all about changing the service paradigm to incorporate the latest in AI technology, digitization, and a great user experience to empower the technician to deliver great service and the end-customer to manage their own engagement with service organizations, when and where they want, with clear visibility of technicians’ visits, so they know what’s going on. Technicians enjoy providing faster, smarter service, so they can delight the customer and provide more value. Our focus is about streamlining operations on a unified platform to provide a better experience for all, continuing to innovate with new features targeted across the entire service ecosystem.” 

Join ServicePower as we discuss the Customer Experience release on Thursday, November 9, or Monday, November 13, 2017. Click here for more information.


About ServicePower 

ServicePower is an integrated field service management solution focused on helping companies deliver an exceptional customer experience at the lowest cost. Trusted by field service organizations around the world such as GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, LG, BSH and AIG Warranty, ServicePower is the only workforce management solution enabling organizations to efficiently manage both captive and 3rd party service providers.   Our digital technology enables improved customer satisfaction, reduces costs and generates new revenue streams.  

ServicePower also offers a fully managed network of 3rd party service providers to enable rapid and on-demand servicing at peak times and in hard-to-reach locations across North America and Europe.

For more, visit www.servicepower.com

Wednesday, 01 November 2017 16:42

FEMA: Fraud Frequently Asked Questions

Fraud Frequently Asked Questions

1. What fraud issues should survivors be aware of after Hurricane Irma?
    There are a number of fraud concerns survivors need to be aware of to protect themselves:

  • Beware of individuals charging survivors a fee to apply for disaster assistance, receive a home inspection or install a blue tarp through the Blue Roof Program. THIS IS FRAUD. Federal workers NEVER solicit or accept money from applicants.
  • There are also reports of people registering for assistance using someone else’s information. If you suspect anyone of committing fraud and stealing your identity, report it to local law enforcement. You should also report it to:

a. The Department of Justice's Disaster Fraud Hotline at 866-720-5721 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

b. If you discover that someone is misusing your information file a complaint with the Federal Trade   Commission through the website: IdentityTheft.gov.

c. You can also file a complaint with the OIG:

i. Online at the OIG’s website (www.oig.dhs.gov),
ii. Fax it to 202-254-4297, or
iii. Mail it to the DHS Office of Inspector General: Mail Stop 0305; Department of Homeland Security; 245 Murray Drive SW; Washington DC 20528-0305.

d. Make sure to alert the FEMA helpline to the issue as well by calling 800-621-3362.

  • Beware of robocalls from imposters. However, FEMA does plan to conduct outreach by autodialer, in some cases. If you are contacted, the phone number you should reply to is the FEMA Helpline: 800-621-3362 (FEMA).
  • Watch out for insurance related scams.

a. Notify your insurance company after a disaster.
b. Beware of imposters claiming to be FEMA representatives, asking for money to assist with the filing of federal flood claims.

2. How do I know if a FEMA representative is legitimate?

  • If you’re meeting a FEMA representative in person, ask to see their identification badge. All federal employees carry official, laminated photo IDs. FEMA shirts, hats and jackets do not make them official.
  • When a FEMA inspector comes to your damaged home, he or she will require verification of your identity, but will already have your registration number. Keep your FEMA registration number safe. Do not share it with others.
  • No federal government disaster assistance agency will call you to ask for your financial account information. If you’re unsure whether someone claiming to be a FEMA representative is legitimate, say you are hanging up and call the main FEMA helpline at 800-621-3362 to speak about the incident.

3. Do inspectors charge for an inspection?

  • Federal inspectors do not charge a fee at any time to inspect your property. FEMA and the Small Business Administration will never ask you for money.  Our inspectors never require banking information or payment in any form.
  • They also do not determine eligibility or dollar amounts of assistance.

4. What happens when a building contractor shows up, and says they were sent by FEMA?

  • FEMA does not send building or repair contractors. The job of a FEMA housing inspector is to verify damage. FEMA does not hire or endorse specific contractors to fix homes or recommend repairs.
  • If someone comes to your door and says that your home is unsafe, do not believe them and do not let them in.
  • Have an engineer, architect or building official inspect it. An unethical contractor may actually create damage to get the work.
  • When in doubt, report any suspicious behavior to your local authorities.

5. How do I hire a legitimate building contractor?
    Here are a few tips to consider when hiring a legitimate building contractor:

  • Always use a licensed local contractor backed by reliable references.
  • In Florida, contractors are required to carry general liability insurance and worker’s compensation.
  • Require a written contract with anyone you hire. Be sure to read and understand the contract. Never sign a blank contract and never pay more than half the cost of the job upfront. Be sure to get a written receipt for any payment.
  • If one estimate seems much lower than the others and sounds too good to be true, it probably is. Many unethical contractors provide low-ball bids that seem attractive. But the contractors are often uninsured and may charge substantial cancellation fees.
  • Never pay for work in full in advance. The Better Business Bureau recommends a consumer pay half or less of the contract price before the contractor begins repairs and the remaining balance once the work is complete and the owner is satisfied.

6. What should people who did not apply for disaster assistance do if they suspect that they are a victim of disaster fraud?

  • To report disaster fraud, contact The Department of Justice's Disaster Fraud Hotline at 866-720-5721 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Email FEMA’s Office of the Chief Security Officer (OCSO) Tip line at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • You can also file a complaint with the OIG:

a. Online at the OIG’s website (www.oig.dhs.gov),
b. Fax it to 202-254-4297, or
c. Mail it to the DHS Office of Inspector General: Mail Stop 0305; Department of Homeland Security; 245 Murray Drive SW; Washington DC 20528-0305.

  • Contact the FEMA Helpline at (800) 621-3362 if you had not previously registered for FEMA assistance, and do not wish to register. They will not need to take further action. The original application will be locked to maintain a record of the potentially fraudulent file.

7. If I was a victim of disaster fraud, but I still need to apply for assistance, what should I do?

  • Contact the FEMA Helpline at (800) 621-3362 and tell them you have not previously registered for FEMA assistance and that you wish to register.

8. If I tried to apply, but the system said I have already applied, what should I do?

  • Contact FEMA’s Helpline at 1-800-621-3362.

9.  Will I need to wait until the investigation is complete, before I can register for assistance?

  • No. FEMA does not need to complete the investigation before you can have a new registration taken. However, FEMA will need to verify your identity.

10.  Is there anything else people should know?

       Unfortunately, scam artists may pose as government officials, aid workers, charitable organizations, or insurance company employees.

  • Do not respond to texts, phone calls or requests seeking your personal information. The only time you should provide personal information is during the initial application process for FEMA help or when you initiate contact with FEMA to follow up on an application. FEMA inspectors only require verification of identity. FEMA may call you by autodialer, in some cases. These calls will not request your personal information—you will only be asked to call the FEMA Helpline at 800-621-3362. 
  • Ask for identification and don’t be afraid to hang up on cold callers.
  • If you need to contact government agencies, use official information posted on their websites or in other verified sources.
  • Don’t sign anything you don’t understand or contracts with blank spaces.

Many companies have strong Annual Plans but fail to execute on them and miss their targets year after year. They know that they are missing something, but they aren’t sure what. There are many reasons why nearly half of all companies fail to meet their annual targets, but one of the most important reasons is that they fail to implement a software system to drive company execution. 

Many smaller organizations are using Excel spreadsheets to track their progress and run their company. For some, that may have worked when they were a very small organization, but once they reach 25 or more employees, they hit a new ceiling of complexity. At that size, the old systems no longer work, and many CEOs don’t realize it until it is too late. They get used to losing critical information in a long email list as they search for status updates on projects, trying to find the most recent report from a slew of emails. They should be collaborating in real time with colleagues with comments connected directly to their most important initiatives, the most important data and the vision across all of the departments contributing to the effort.

There is a better way. Hundreds of companies have implemented thousands of plans with Rhythm Software to keep their annual and quarterly plans on track, solve problems faster at weekly adjustment meetings, help managers better utilize their resources and collaborate better on cross-functional projects. The cloud-based software allows you to connect your strategic thinking and annual plan directly to your daily execution. No longer will the efforts of your team be wasted on projects that don’t drive your corporate strategy.