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Spring Journal

Volume 30, Issue 1

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Jon Seals

Jon Seals

Earlier this month, I wrote a post about Stefan Weitz, a former Microsoft exec who left that company after 17 years to embark on a mission to help online retailers thrive, despite having the dominance of Amazon perpetually looming over them. In this follow-up post, I want to drill down on the vehicle he chose to accomplish that.

That vehicle is Radial, an omnichannel order management system provider in King of Prussia, Pa. Weitz serves as Radial’s chief product and strategy officer, and in my recent interview with him I raised the topic of a Forrester report, released in July, that included some findings that warranted a response from Radial. This follow-up post focuses on that response.

I kicked off this portion of the interview by noting that in its Forrester Wave Omnichannel Order Management report for Q3 2016, the research firm listed IBM and Manhattan Associates as the two omnichannel order management providers in its “Leaders” category, with Radial in a second-tier “Strong Performers” category that includes Oracle, SAP, and NetSuite. So I asked Weitz what Radial needs to do to break away from that pack and get into the “Leaders” category. He initially responded by distinguishing Radial from IBM and Manhattan:



Even if the “IT” may disappear, as the new name becomes simply “Services Management”, IT will still be at the heart of most business activities.

On the other hand, it can be helpful to know about factors driving the conversion of ITSM into SM. The first of these is the digital transformation of the enterprise, which depends on IT, but affects all departments from sales to logistics, and from finance to production.

Consumerisation of IT, cloud and mobile computing have already helped IT to break out of the narrow confines of the IT department. Software may be eating the world, as Marc Andreessen proclaimed a few years ago, but in fact, both sides are tucking in.



CHICAGO –Join National PrepareAthon! Day on September 30 and take action to improve your emergency preparedness and resilience to disasters.  America's PrepareAthon! is a grassroots campaign developed to encourage individuals, organizations and communities to prepare for specific hazards through drills, group discussions and exercises.

“It’s important to be proactive about emergency preparedness so you know what to do if disaster strikes,” said FEMA Region V Administrator Andrew Velasquez III. “Engage your family, friends and neighbors to identify the risks in your community and understand what to do to stay safe.”

  • Sign up for local alerts and warnings and check for access to wireless emergency alerts. Visit the websites for your city and/or county to find out if they offer emergency alert notifications. You should also ensure your cell phone is enabled to receive Wireless Emergency Alerts (WEA) to warn you of extreme weather and other emergencies in your area. Remember, warning sirens are intended for outdoor notification. When indoors, your alert-enabled smart phone or weather radio can provide you with critical alerts.

  • Develop and test emergency communications plans. Visit www.Ready.gov/plan-for-your-risks for tips on how to ensure your plan is as comprehensive as possible.

  • Assemble or update emergency supplies. Include drinking water, a first-aid kit, canned food, a radio, flashlight and blankets. Visit www.Ready.gov/build-a-kit for a disaster supply checklist. Don’t forget to store additional supply kits in your car and at the office.

  • Collect and safeguard critical documents. Make copies of important documents (mortgage papers, deed, passport, bank information, etc.). Keep copies in your home and store originals in a secure place outside the home, such as a bank safe deposit box.

  • Document property and obtain appropriate insurance for relevant hazards. Discuss with your insurance agent the risks that may threaten your home and the types of coverage you may need to ensure your property is adequately insured.

  • Download the FEMA app to your smartphone. You’ll receive alerts from the National Weather Service for up to five locations across the U.S. and have access to information about how to stay safe.

More information about the ways to register for and participate in America’s PrepareAthon! Day is available at www.Ready.gov/prepare. For even more readiness information, follow FEMA Region V at twitter.com/femaregion5 and facebook.com/fema.

Follow FEMA online at twitter.com/femaregion5, www.facebook.com/fema, and www.youtube.com/fema.  Also, follow Administrator Craig Fugate's activities at twitter.com/craigatfema. The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Thursday, 29 September 2016 00:00

6 Steps to an “Organized” Emergency

rganized emergency may seem like an oxymoron but if you are prepared, even an emergency can be orchestrated well enough to avoid chaos. One of the first things we’re told in a crisis is not to panic. Unfortunately, that’s exactly what many people do. It’s not that the situation isn’t dire, but when people feel out of control and ill-prepared, anxiety rises and panic can ensue.

Planning is critical. Practice is a must. An old military adage, often referred to as “The 6 Ps of Success,” is “Prior Planning Prevents Piss Poor Performance.” This can hold true for just about anything in life, including an emergency. The more you plan in advance, the more likely you will be able to withstand whatever comes your way.

Of course, we can’t predict, and therefore plan, for absolutely everything. Hurricane Katrina and 9/11 taught us that. But there are a few steps companies can take to put employees’ minds at ease to know a well-thought out plan is in place.



InformationWeek has named Bluelock among a list of the top 25 cloud vendors to consider for growing business demands, titled “25 Cloud Vendors Worth Watching.” As the author of the article, Charles Babcock, explains, “Cloud services are firmly established in the fabric of IT staff operations as necessary and growing ingredients of enterprise computing.” For this reason, he says InformationWeek’s list is helpful to companies as they discern cloud models for their critical data.

Babcock notes that the list includes a variety of cloud types for diverse business ecosystems: public, private, and hybrid, as well as tools for the management and monitoring of these options. Bluelock offers all of these cloud models with the ability to monitor them for real-time business intelligence in our client portal, Bluelock Portfolio.

We are honored to be included as one of the few Disaster Recovery-as-a-Service (DRaaS) vendors in this impressive list. Our cloud solutions offer secure, yet highly-available hosting and data recovery for even the most complex IT environments.

Read the full article here.