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Spring Journal

Volume 30, Issue 1

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Jon Seals

Jon Seals

MSPs Can Now Easily include Continuum RMM Data Quickly and Efficiently When Creating Client Facing Documents and Reports with IT Glue

BOSTON – Continuum®, the only channel-exclusive IT management platform company, and IT Glue™, a proven, best practices-driven IT documentation platform packed with features designed to help MSPs reduce waste and maximize profit, are now integrated where IT Glue connects with Continuum’s Remote Monitoring and Management (RMM) platform. Now, when MSPs create client facing documents or reports, they can easily include Continuum asset data. 

By leveraging IT Glue’s powerful documentation platform, MSPs are able to document both structured (network information, domains, passwords or software licensing) and procedural (knowledge base and SOPs) information. This is integrated seamlessly with asset information provided by Continuum’s RMM, making it very fast for engineers to find the information they need to complete work efficiently and accurately for clients.

“Documentation is a vital component to sharing knowledge within teams and organizations, but it habitually becomes stale and inaccurate,” said Donnie Berkholz, Research Director for Development, DevOps and IT Ops at 451 Research. “By making it easier to avoid outdated, invalid information about IT assets through a direct API integration, this partnership aims to save customers time and money with improved efficiency, while also shortening the troubleshooting process during critical downtime.”

This deep integration pulls key data sets for Continuum into IT Glue where MSPs can access information such as memory, disk, CPU and more directly into IT Glue. The integration provides a number of benefits, including assessing near real-time information, eliminating the need to enter configuration data manually, minimizing downtime by reducing the time it takes to troubleshoot problems as well as enhancing team performance by having more data in one place. The integration leverages the new Continuum Reporting API now available which allows vendors to obtain raw reporting data from Continuum to build custom reports in-house.

“Many of our partners have indicated that they would like to utilize IT Glue, a highly regarded point solution for MSPs, to author and maintain IT documentation of their clients, in conjunction with Continuum,” said Carl Resnik, Senior Director, Product Management at Continuum. “We are excited to deliver this integration where our partners can now have their device information from Continuum appear in IT Glue to quickly reference in their documentation, increasing their efficiency.”

“Integrating IT Glue with Continuum has given us an unprecedented insight into the devices we manage on the same platform that we use daily for documentation,” said Caleb Albers, System Administrator at Keystone IT. “It has offered us the unique ability to self-document a lot of clients without having to manually populate fields that quickly become out-of-date. IT Glue’s structured system, combined with the high level of detail that Continuum already has on our clients’ networks, means that we are able to have a 360 degree view of clients.”

“At Ash Creek Enterprises, we are extremely excited about this announcement and integration as it will further increase our possibilities for efficiencies and streamline our integration between IT Glue and Continuum to further our relationship with our partnerships and exceed our SLA’s,” said Mark Calzone, President at Ash Creek Enterprises.

“This integration will allow us to make sure our documentation remains synchronized and consistent throughout all tools that we use to provide the best service possible for our clients,” said Frank Roberts, Director of Network Services at Karpel Solutions. “The setup was simple and very easy to remediate any inconsistencies between IT Glue configurations and Continuum monitored devices.” 

By helping to standardize and store complete IT documentation in one place, teams have rapid access to IT asset information helping to maximize efficiency, transparency and consistency of teams. IT Glue provides people with the confidence and trust that IT assets and procedures are documented properly. For more information, visit: https://www.itglue.com/.

IT Glue is a Platinum Sponsor of Navigate 2016, Continuum’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston. They are showcasing the integration at the event, and on Friday, September 30, 2016 at 9:30 a.m. EDT, Chris Day, CEO at IT Glue, is presenting, “10 Lessons Learned Growing a $10 Million MSP.” 

About Navigate 2016 by Continuum
The annual industry event for Continuum’s MSP partners, Navigate is reaching new heights by bringing together the very top in thought leadership, inspiration and best practices – all focused on the growth of MSPs and the success of the IT channel. Drawing more support than the previous two years, including nearly 700 attendees, the sold out event features nearly 40 sponsors and exhibitors, four keynote addresses and more than 70 speakers across 36 breakout sessions. Navigate’s unique content is designed to help improve business strategies, increase sales and marketing efforts and gain a deeper understanding of Continuum’s platform – enabling MSPs to change their business model and become the most successful in the industry. Navigate 2016 has become an unprecedented event, going beyond Continuum as a company and setting new standards for the industry. To learn more, visit: https://www.continuum.net/navigate2016. For the latest updates, follow #nav16 on Twitter.

About Continuum 
Continuum is the only channel-exclusive IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized business clients. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading Network Operations Center (NOC) and Help Desk. The company employs more than 1,300 professionals worldwide, monitors more than 1 million endpoints for its 5,800 partners including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers worldwide with Continuum’s R1Soft product line. The company established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.
State’s most populated county receives latest technology, expertise and guidance to better serve residents


South Carolina’s Greenville County Office of E-9-1-1, an Airbus DS Communications customer for nearly 10 years, recently upgraded its 9-1-1 call taking system to the VESTA® 9-1-1 solution adding greater flexibility and reliability to the county‘s public safety communications network. Airbus DS Communications is an entity of Airbus Defense and Space.

Greenville, the state’s most populous county, has nine public safety answering points (PSAPs), including seven primary sites, one secondary site and one hot-site, which serves as a backup center to accommodate additional call takers as needed. In total, Greenville County has 52 call taking positions to answer 9-1-1 calls from more than 480,000 residents.

“We are pleased to work directly with Airbus DS Communications to deliver a new call handling solution to Greenville County that is redundant and geodiverse,” said Rick Blackwell, Greenville County E9-1-1 Director. “From start to finish, we received not only the latest technology to better serve our residents, but also the expertise and guidance needed to ensure we can continue providing dependable and critical support to serve our friends, family and neighbors.”

Airbus DS Communications created the new network infrastructure needed for the VESTA 9-1-1 system which is an IP-based call delivery solution. For Greenville County, the transition to the new solution was seamless with minimal calltaker training needed.

“We are honored to have the opportunity to be the service provider to Greenville County,” said Bob Freinberg, CEO of Airbus DS Communications. “The public safety industry is changing rapidly and forward-thinking agencies like the Greenville County Office of E-9-1-1 are looking for smarter ways to keep their communities safe which includes new ways to get more out of budgets and deploy new capabilities more easily.“ 

The new VESTA 9-1-1 solution has increased calltakers’ efficiency with its speed dialing functions, its ability to easily pull location coordinates for a call, and its flexibility that enables calltakers to log-in at any console, which speeds response when a crisis arises.

For more information on Airbus DS Communications and its portfolio of public safety solutions, visit www.airbus-dscomm.com.

Airbus Defense and Space

Airbus Defense and Space, a division of Airbus Group, is Europe’s number one defense and space enterprise and the second largest space business worldwide. Its activities include space, military aircraft and related systems and services. It employs more than 38,000 people and in 2015 generated revenues of over 13 billion Euros.

Airbus DS Communications, Inc., an Airbus Defense and Space, Inc. company, is a global leader and trusted source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe.

Latest investment includes New Science Ventures and Advantage Capital Partners, will be used to increase market penetration of leading object storage solution

AUSTIN, Texas — Caringo today announced that it has secured $8.8M in additional investment as part of its Round B funding, bringing the total investment in Caringo to $33M. The latest capital infusion will be leveraged to continue the company’s development, marketing and distribution of Caringo Swarm — the leading object storage software. 

“The additional funds raised in this tranche of our Round B funding will help us accelerate our product roadmap, expand in key vertical market segments and continue to invest in demand generation and awareness programs,” said Jonathan Ring, Caringo CEO and Co-Founder. “Scale-out object storage is increasingly recognized as the best approach to providing organizations of all sizes with the massive scalability and reduced complexity that is needed in today’s data-intensive environments. Our investors understand this sea change and are helping us continue to deliver our market-leading technology to customers frustrated with their existing storage infrastructure.”

Offered as a complete software appliance, Swarm provides a storage platform for data protection, management, organization and search at massive scale. Users no longer need to migrate data into disparate solutions for content delivery, ongoing analysis, and data protection. 

“The combination of rapid data growth, ubiquitous access and analytics are driving the need for new data management solutions that go beyond just storing data,” said Vivek Mohindra, New Science Ventures partner and Caringo Board Member. “Our continued investment in Caringo reflects our belief that they are in an excellent position to take advantage of these market trends by advancing the industry and technology innovations they’ve refined over the last decade.”

“Our investment in Caringo is a testament to their vision to change the economics of storage and data management at scale,” said Damon Rawie, Managing Director at Advantage Capital and Caringo Board Member.  “We are confident that with this growth capital, Caringo will successfully execute their expansion plans and take advantage of the significant opportunity in their market.”

With Caringo Swarm, users can consolidate all their files, find the data they are looking for quickly, and reduce storage total cost of ownership by up to 75%. Unlike other solutions, infrastructure, multi-tenancy, data protection, data management, and search are built in—delivering a robust platform that supports continuous evolution of hardware and delivers evolving views of data sets.

Follow Caringo
LinkedIn: https://www.linkedin.com/company/caringo-inc-
Twitter: https://twitter.com/CaringoStorage

About Caringo
Founded in 2005, Caringo is committed to helping customers unlock the value of their data and solve issues associated with data protection, management, organization and search at massive scale. Caringo’s flagship product, Swarm, eliminates the need to migrate data into disparate solutions for long-term preservation, delivery and analysis—radically reducing total cost of ownership. Today, Caringo scale-out software is the foundation for simple, bulletproof, limitless storage solutions for the Department of Defense, the Brazilian Federal Court System, City of Austin, Telefónica, British Telecom, Ask.com, Johns Hopkins University and hundreds more worldwide. Visit http://www.caringo.com to learn more.
New partnership between will enhance security for commercial, government and educational institutions

SAN FRANCISCO, Calif. — Regroup Mass Notification, the award-winning leader in emergency and day-to-day notification technology, and Lexco Security Systems, experts in security system consultation, installation and business continuity planning, have entered into a new partnership that will provide organizations with the technology and thought leadership necessary to improve on-premise security and overall safety for employees.

By combining their expertise and resources, these two industry leaders are enabling mutual clients to leverage a full spectrum of security solutions. These solutions include business continuity and disaster recovery planning, an award-winning cloud-based mass communication technology, and expert hardware installation of fire alarms, surveillance cameras, intercom, IP phones and more.

“One of our main goals is to help organizations and institutions handle anything mother nature or mankind can throw their way.  By adding a robust mass communication system in between our two end-point services — business continuity planning and security hardware installation — we’re tightening security gaps for our clients,” said Felix Giannini, Lexco’s CEO.

Regroup’s powerful, yet easy-to-use mass communications platform is leveraged by universities, state/local governments, corporations and nonprofits across North America to streamline emergency and day-to-day communications.

“We’re excited to be partnering with Lexco Security Systems. Felix and his team have indepth knowledge and experience in designing security and life safety systems.  We’ve partnered with a company that truly cares about making workplace environments safe, secure and resilient,” said Joe DiPasquale, CEO of Regroup.

About Regroup:

Regroup, the leading provider of emergency and day-to-day communication solutions and DRI 2015 Notification System of the Year, offers easy one-click messaging to mobile phones (text/voice), landlines, email, social media, websites and more. Regroup stands apart from other mass communication systems with its ease of use, automated messaging capabilities, seamless integration with client databases and other third-party systems, unparalleled 24/7 customer support and unlimited text/voice/email messaging.

To learn more about how Regroup’s Emergency Notification System can provide rapid communications during a crisis, as well as streamline day-to-day communications, call 917-746-6776 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

About Lexco Security Systems:

Lexco works on a local, national, and international scale serving small and large corporate, industrial, and government clients helping to achieve greater control and effectiveness in their security and life safety programs. Lexco coordinates security and life safety within a comprehensive Business Continuity Security Program, using Security Risk Assessment.

To learn more about how Lexco Security Systems can improve your organization's security, visit http://www.lexcosecurity.com/ or call 203-367-4930.

The Business Continuity Institute - Sep 29, 2016 09:47 BST

Increasingly, businesses are moving critical infrastructure online, making them more vulnerable to digital threats, but despite this, a new study by TalkTalk has shown that even though there has been an increased concern cyber security over the last year, and an increased spend on it, there is still a high degree of complacency, with few common practices in response to this threat.

The cyber security white paper found that, while 87% of businesses reported having some form of continuity plan in place, fewer than half of businesses have secure practice guidelines to ensure employees know how to keep the business safe. One of the biggest problems when it comes to cyber security in British businesses is not that there are no measures in place, but that they are inconsistently applied, and not reinforced. Nearly 90% of respondents reported having a plan in place for when a data breach occurs, but only 56% of respondents believe they are secure when it comes to digital threats, and 52% of businesses still do not have any secure practice guidelines.

Overall, 86% of respondents believe they are doing enough to mitigate the impact of cyber attacks. Most respondents still think it’s enough to have the IT or security department involved in mitigating the effect of cyber attacks, with 33% considering the IT department solely responsible for handling security threats. In addition, almost two thirds of respondents stated that cyber security is not their department’s responsibility. And while over three quarters of businesses have a board that is involved in assessing cyber security preparedness, only one quarter have a dedicated security executive.

The Cyber Resilience Report, published by the Business Continuity Institute, revealed that two-thirds of organizations experienced a cyber security incident during the previous year and 15% experienced at least 10. This shows that the cyber threat is very real and organizations must take it seriously, and this starts by making sure resources are available to combat the threat. Such is the level of the threat that cyber attacks and data breaches were identified as the top two concerns to business continuity professionals in the BCI's Horizon Scan Report.

Kristine Olson-Chapman, General Manager at TalkTalk Business, said: “For us cyber security is no longer just a technology issue, it’s a business issue for the whole company. Any business that has ever had a cyber attack will tell you that they never expected it, even with all the processes in place. Businesses need to ask themselves what they need to do now to plan and prepare.

Windsor Holden, Head of Forecasting & Consultancy at Juniper Research, commented: “Cyber security is a big concern for businesses of all sizes, as an attack could cost millions of pounds in lost data, reputation, time and customers. Yet, our study shows that businesses believe they are far more secure than they really are. While no business can be completely safe nowadays, there are steps that companies can take to ensure they are as safe as possible, and can recover as quickly as possible in the event of a cyber attack.