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Volume 30, Issue 1

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Jon Seals

Jon Seals

The Business Continuity Institute - Sep 27, 2016 16:04 BST

The risks posed by cyber attacks and reputational damage are increasingly worrying small and medium-sized enterprises according to Zurich Insurance Group’s third annual global SME survey. Among respondents, concerns about cybercrime have almost tripled since 2013 (11% vs 4%), while worries about reputational damage have also increased (14% vs 8% three years ago). Globally, SMEs’ risk awareness increased over the past years as only 7% don't see any risks for their business in 2016.

European SMEs’ awareness and perception of various types of risk have increased since the survey started in 2013. Concerns about cybercrime tripled among European SMEs (12% vs 4%), while the perceived risk of reputational damage doubled (14% vs 7%). Concerns about fire risk also doubled (10% today vs 5%).

Perceived risks in Latin America differ significantly from those in other regions and, since 2013, concerns about natural catastrophes have almost tripled (14% vs 5%). Worries about the risks of damage to corporate transport – including corporate fleets and vehicles -- have more than doubled (13% vs 5%). But, on the bright side, confidence in partners and suppliers has increased (12% see risks here, as opposed to 23% in 2013).

SMEs in Asia Pacific are worried about fire, cybercrime, technological vulnerabilities, health and safety of customers or employees, and corruption, which have almost doubled. However, the fastest-growing concern is the threat of reputational damage, which rose to 12% from 2%.

In the US, risk awareness has risen across the board. Interestingly, technology failures and vulnerabilities feature among the top three risks in the US - significantly higher than in the other regions surveyed. The SMEs’ concerns over risks of theft (18% vs 9%) and damage related to corporate transport (14% vs 6%) also roughly doubled.

Tuesday, 27 September 2016 00:00

Platform Update Ushers In New Era for Email

Patented DITA-based email software promises productivity gains as time spent sending/replying to emails is slashed, errors are eliminated, and collaboration is simplified

CLEVELAND, Ohio – The average knowledge (office) worker uses it 13 hours a week, or 650 hours a year (assuming two weeks' vacation),1 and yet email technology hasn't changed much in the 20 years it's been around—until now, with the introduction of the Centralpoint Email Portal, a patented DITA2 -based email interface by Oxcyon, Inc., a user experience platform (UXP) vendor as recognized by Gartner, Inc., a leading provider of technology research to global technology business leaders. The Oxcyon introduction is expected to help organizations recoup nearly half the time now spent by knowledge (office) workers sending and replying to emails.


As the newest version of the Centralpoint UXP, the software validates user identity; unifies disparate email and enterprise content management silos; and delivers email via other third-party providers such as Microsoft Exchange, Google, Hotmail, Centralpoint's secure email (whose message body does not leave the server), other custom systems, and SMTP.

The release of the Centralpoint DITA Mail Portal ensures that emails with elements (traditional or DITA-created files), when reopened, are current. For example, if a user authors a document, which includes a reference to a product and its price, and upper management changes the price of the product the next day, the document will be updated for the sender or recipient without anyone touching that document again.

By making possible the effective management of content and data access, and by serving as a central repository of references to third-party systems, the software enables time spent on emails to be slashed. Files and send/reply messages are assembled and authored leveraging DITA. Users can drag and drop data sources (bits of information) from Centralpoint and/or other systems to assemble and send emails using intuitive menus appearing in the email interface. This makes it possible for document updates and data sources to be tethered live to the author and recipients. 

Furthermore, the menus are personalized for each user according to the user's job function and role. These capabilities are expected to enhance ease-of-communication and facilitate greater collaboration within organizations. The software also provides standard responses for any situation and for international clients using their languages. Equipping users with the data elements they need to assemble new emails or error-free responses in seconds ensures governance over corporate communications, thus eliminating the need for a review process in most cases.

"Our patented DITA assembly of messages make email the collaborative tool it should have always been," declares Samuel Keller, Oxcyon founder, CEO, and inventor of the Centralpoint technology. "As it turns out email is both the problem and the solution."

The portal's many capabilities include support of web services, mobile devices, DITA document creation (Word, PDF, PPT, XLS), integration with back office systems, on premise or cloud installation, central management of digital assets, business intelligence, data transfer or transformation of legacy mail, and even gamification. For more or to see it, visit www.oxcyon.com/email.

1Report: The Social Economy, Unlocking Value and Productivity Through Social Technologies, McKinsey Global Institute

2DITA (Darwin Information Typing Architecture) is an XML (Extensible Markup Language) data model for authoring and publishing.

Oxcyon is a Cleveland-based, privately owned leader in the Digital Experience Platform market with offices in Cleveland, Akron, Los Angeles, and Australia. It partners with 150-plus professionals responsible for implementing the Centralpoint User Experience Platform. For more on Oxcyon products, contact, James Venus, VP of Oxcyon, Inc., 17520 Engle Lake Drive, Middleburg Hts., Ohio 44130, Tel: 440.239.8619, Email: This email address is being protected from spambots. You need JavaScript enabled to view it., visit www.oxcyon.com.

8.0 release automates complex migrations for Linux servers, expands SDK

IRVINE, Calif. – Double-Take, the leading provider of IT Modernization solutions, announced today Double-Take 8.0, bringing enhanced functionality to the Double-Take suite of products, including Double-Take Availability, Double-Take DR, Double-Take Move and Double-Take Cloud Migration Center. Among the major enhancements:

  • Linux support for Double-Take Move, automating complex migration processes for Linux servers; offering low-risk, quick deployment and near-zero downtime migrations to and from physical, virtual and cloud environments
  • An expanded software development kit (SDK) including RESTful APIs enabling the integration of Double-Take functionality within partner or customer applications and third-party consoles or enterprise monitoring systems

In a recent high availability/disaster recovery (HA/DR) survey conducted by Vision Solutions/Double-Take, 38 percent of respondents identified Linux as playing a key role in their IT infrastructure, highlighting the importance of Double-Take’s Linux support.

“At Double-Take, we understand the intricacies associated with migrations of Linux-based systems and how complex they can be, which is why we put a major emphasis on automation and ease of use,” said Nicolaas Vlok, chief executive officer and president of Double-Take. “Similarly, the expanded Double-Take SDK offers new options for integrating third-party systems and applications with the Double-Take suite’s industry-leading functionality.”

Double-Take 8.0 builds upon Double-Take’s already outstanding offerings, upgrading performance and improving usability to create a seamless experience for IT professionals, regardless of whether they use Linux or Windows physical, virtual or cloud-based systems. Other 8.0 enhancements include:

  • Enhanced Double-Take Availability capabilities for Linux, including point-in-time recovery using snapshots, a virtual recovery appliance for Red Hat and CentOS, support for encryption of replicated data, monitoring, and scripting; Double-Take Availability for Windows also delivers enhanced ease of use and support for complex network topologies.
  • Double-Take Cloud Migration Center now automates discovery, provisioning and orchestration of Windows server migrations from physical, virtual and cloud platforms to Microsoft Azure, Amazon Web Services (AWS), VMware vCloud Director and OpenStack.

“Simplicity, accuracy and as little downtime as possible are mission critical when running a migration; Double-Take is far ahead of the competition in all three,” said Rob Beeler, chief technology officer of Double-Take. “Double-Take 8.0 has raised the bar for the industry yet again.”

Visit http://www.visionsolutions.com/products/windows/double-take-availability/overview for more information about Double-Take 8.0.

Attending Microsoft Ignite? Use #DoubleTake_IT on Twitter to discuss the event with Double-Take.


Double-Take is the leading provider of IT Modernization solutions – migration, high availability, disaster recovery and data sharing – for Windows and Linux systems. For more than 25 years, customers and partners have trusted Double-Take to protect and modernize their physical, virtual and cloud environments. Visit doubletake.com and follow us on social media, including Twitter, Facebook and LinkedIn.

Universal Enterprise App Store with a Consumer-store Feel for Desktop, Mobile and Cloud Applications


MAIDENHEAD, U.K.Flexera Software, the leading provider of next-generation software licensing, compliance, security and installation solutions for application producers and enterprises, today unveiled the latest release of its universal enterprise app store for desktop, mobile and cloud applications, App Portal. The new release further extends Software Asset Management (SAM) capabilities within the enterprise app store environment to reduce software cost and license compliance risk, and improve the employee self-service experience. Enhanced governance now automatically checks license requirements and availability to optimise license consumption, reducing software costs and audit risk by enforcing continual compliance with licenses and corporate policies, and by controlling the distribution of approved and authorised software.


“Flexera Software’s App Portal 2016 Enterprise Edition is the only enterprise app store that supports IT Operations by providing governance essential to ensure centralised control in an employee self-service environment,” said Maureen Polte, Vice President of Product Management at Flexera Software. “Our one-stop shop extends Software Asset Management strategically across the entire software lifecycle.”


Substantial IT Savings

Because organisations are not always aware of the software licenses they already own and the specific terms of their contracts, they routinely and unnecessarily spend money on additional licenses for software they already have. To solve this problem, when an employee requests a new app with App Portal 2016, it automatically scans contract terms and product use rights housed in FlexNet Manager Suite, Flexera Software’s market-leading Software Asset Management solution, to determine if a new license is actually needed to fulfill that request. App Portal ensures companies take full advantage of the software rights they have purchased – such as upgrade, downgrade, exemptions and rights of second use, before an existing license is consumed or a new software license is purchased. So, for instance, if an employee requests a new application to be installed on both a laptop and a tablet, App Portal will know if only one license is needed or two.


Wider Adoption

Access to enterprise app stores is often limited to those connected to the network directly or via VPN, which considerably restricts where employees can get access. By providing support for most Single Sign-On (SSO) solutions available in the industry (including Security Assertion Markup Language (SAML) 2.0, Open Standard Authentication (OAuth) 2.0 and Open ID authentication), organisations can now make App Portal accessible to employees wherever they work – whether in the office, on the road from their mobile devices or from home – further reducing barriers to adoption.


Faster Check Out

Frustration mounts when employees face time-consuming, multi-page checkout for applications they are requesting. This problem plagues many enterprise app stores – leading to employee dissatisfaction and the use of faster but riskier public options, also known as Shadow IT. App Portal 2016 reduces friction in service delivery and improves the user experience. By selecting the Install Now button, users auto-generate a request for a single catalog item, bypassing the checkout experience. Express check-out brings an iTunes-like consumer-store feel to enterprise App Portal, minimising application delivery time from weeks to hours or even minutes, while minimising conflicts between IT and employees.



Follow Flexera Software…

About Flexera Software

Flexera Software helps application producers and enterprises increase application usage and the value they derive from their software. Our next-generation software licensing, compliance, security and installation solutions are essential to ensure continuous licensing compliance, optimised software investments and to future-proof businesses against the risks and costs of constantly changing technology. Over 80,000 customers turn to Flexera Software as a trusted and neutral source for the knowledge and expertise we have gained as the marketplace leader for over 25 years and for the automation and intelligence designed into our products. For more information, please go to: www.flexerasoftware.com.

New Offices in London and Amsterdam Will Support Expanding Operations Across EMEA
BOSTON – Cloud Technology Partners (CTP), the premier cloud services and software company for enterprises moving to cloud, today announced that it has formally opened operations in EMEA. 
"Our key partners including Amazon Web Services (AWS), Microsoft, Google and Rackspace are rapidly expanding their reach across EMEA," said Bruce Coughlin, Executive Vice President, Cloud Technology Partners. "This expansion illustrates the demand for cloud services that exists in enterprise and global accounts. We are thrilled to begin leveraging our enterprise cloud adoption, digital innovation and managed services to help accelerate our collective customers into successful cloud deployments."
CTP's expansion abroad is in line with the rapid increase in cloud adoption across the region. To support this growth, AWS is opening a new region in the UK to complement its other European regions in Frankfurt, Germany and Dublin, Ireland. Microsoft currently operates six Azure European regions and Google is expanding its cloud services from four European data centers in Ireland, Finland, Belgium and the Netherlands. 
"This commitment is encouraging to many companies looking to migrate their applications to the cloud," said Bernard Drost, Vice President and Managing Director of EMEA, Cloud Technology Partners. "We partner with the world's leading cloud platform providers and now have the dedicated resources abroad to help accelerate cloud adoption for our global clients."
The Cloud Technology Partners European offices are located at New Broad Street House, 35 New Broad Street, London, EC2M 1NH in the UK and in Amsterdam, the Netherlands.
About Cloud Technology Partners
Cloud Technology Partners (CTP) is the premier cloud services and software company for enterprises moving to AWS, Google, Microsoft and other leading cloud providers. From strategy to operations, CTP accelerates end-to-end cloud adoption with the best implementation services, software and intellectual property available on the market. CTP's comprehensive framework for cloud adoption and dedicated software development capabilities help clients achieve business results faster, no matter where they are in their cloud transformation. For more information, please visit: www.cloudtp.com.
Cloud Technology Partners, cloudTP and CTP are registered trademarks of Cloud Technology Partners. All other company, brand and product names contained in this announcement may be trademarks or registered trademarks of their respective holders.