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Spring Journal

Volume 30, Issue 1

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Jon Seals

Jon Seals

The Industry-leader in data recovery is providing its services free of charge

NOVATO, Calif. – DriveSavers, the worldwide leader in data recovery, eDiscovery and digital forensic solutions, today announced it will provide free data recovery services to any Louisiana resident who has lost data as a result of the devastating floods in the Baton Rouge area. The company is donating its time, resources and expertise to retrieve data from waterlogged hard drives, smartphones and other data storage devices.

“DriveSavers is known worldwide for recovering data from severely traumatized devices including those that have been dropped, burnt, crushed and fully submerged in water”

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“DriveSavers is known worldwide for recovering data from severely traumatized devices including those that have been dropped, burnt, crushed and fully submerged in water,” said Scott Moyer, president of DriveSavers. “In the wake of the worst U.S. natural disaster since Hurricane Sandy, we're pleased we can offer our expertise and years of experience in data recovery to help the residents of Louisiana bring their digital lives back together.”

The free recovery service is available now for flood victims with water-damaged hard drives, smartphones and tablets. Because exposure to water and air cause corrosion on electronic circuitry, customers must contact DriveSavers and ship their device no later than September 10th. There is a limit of one device per business or household. Customers needing additional recoveries, and those with multi-disk devices such as RAID, NAS and SAN devices, are eligible for a 50 percent discount off the regular service fees.

DriveSavers will accept as many flood-damaged devices that it can. However, it may limit the number of free recoveries based on the company’s workload, cost of parts and availability of personnel.

For over 30 years, DriveSavers has led the data recovery industry, retrieving vital data from every type of storage device. The company has a proven track record of overcoming physical damage to devices caused by flooding, fire, mechanical damage, routine drive failures, malware and more. Their broad range of customers includes home users, small businesses, Fortune 500 companies, government and creative professionals.

Those who require data recovery should call DriveSavers immediately at 800.440.1904 or visit www.drivesaversdatarecovery.com. In-house advisors are available 24 hours a day, seven days a week.

About DriveSavers Data Recovery

DriveSavers, the worldwide leader in data recovery, eDiscovery and digital forensics, provides the fastest, most reliable and only certified secure data recovery and eDiscovery service in the industry. The company meets all security protocols for financial, legal, corporate and healthcare industries, and it is the only company that posts proof of its annual SOC 2 Type II audit and HIPAA data security and privacy compliance. DriveSavers engineers are trained and certified in all leading encryption and forensic technologies and operate a Certified ISO Class 5 Cleanroom. Customers include: Bank of America, Google, Lucasfilm, NASA, Harvard University, St. Jude Children’s Research Hospital, U.S. Army and Sandia National Laboratories.

SUNNYVALE, Calif. – Infinera, a provider of Intelligent Transport Networks, unveiled today the Xceed Software Suite (Xceed), a portfolio of integrated, open and modular software components for software defined networking (SDN) automation of Infinera programmable multi-layer transport networks. The new software suite, including the Xceed Multi-layer SDN Platform and Xceed Applications, enables service providers to create new revenue streams and reduce operational costs by driving higher network efficiency.

Service providers have begun using SDN within their data centers to automate networking of virtualized devices and functions, but have not yet been able to extend the same SDN automation to the metro and core networks that are foundational to their business. Meanwhile, traffic patterns in metro and core networks have become increasingly variable and unpredictable. Service providers are challenged to activate bandwidth, reconfigure network resources and adapt to application demand quickly using legacy systems and manual processes.

The Xceed Software Suite is designed to meet these challenges by delivering an open purpose-built multi-layer SDN platform and revenue-ready applications, leveraging the powerful scalability, flexibility and programmability of Infinera transport networks.

Purpose-built Platform: The Xceed Multi-layer SDN Platform delivers scalable SDN control across Infinera's end-to-end Intelligent Transport Network portfolio spanning long-haul, metro and data center interconnect applications. The Xceed platform, built on the OpenDaylight open source SDN controller, incorporates Infinera-developed advanced microservices, such as the Xceed Multi-layer Path Computation Element (PCE) and a rich network abstraction layer incorporating Infinera's proven Open Transport Switch (OTS) software. With a diverse range of open application programming interfaces (APIs), standards-based information models and open source components, the Xceed Multi-layer SDN Platform sets a new benchmark of openness to enable rapid application development and deployment.

Revenue-ready Applications: Xceed Applications unleash the scalability, flexibility and programmability of Infinera packet-optical transport networks to improve service delivery and facilitate service providers' goals of protecting and growing revenue while increasing network efficiency. Xceed Applications available in the initial release include:

  • Xceed Dynamic Bandwidth provides on-demand provisioning of Optical Transport Network (OTN), including ODUFlex and Metro Ethernet Forum (MEF) compliant Ethernet services. Xceed Dynamic Bandwidth enables programmable on-demand capacity activation creating an elastic environment that is designed to enable faster service provisioning, more efficient use of resources across packet, digital and optical layers, and improved network utilization.
  • Xceed Instant Virtual Networks facilitates network virtualization to enable service providers to define virtual transport network topologies on a shared physical network infrastructure. With Layer 1 (OTN) Instant Virtual Network (IVN), multiple virtual transport networks can be established, each operating as a standalone transport network with integrated OTN switching, optical routing and protection capabilities tailored to the end-user's applications.

The Xceed Software Suite enables Infinera and its partners and customers to play a leading role in building fully open, dynamic multi-layer SDN-controlled networks.

"As a leading national provider of high-bandwidth wavelength services, Windstream recognizes that our enterprise and wholesale customers demand streamlined service provisioning and more flexible, on-demand connectivity," said Art Nichols, Windstream's Vice President of Network Architecture and Technology. "As a strategic vendor, Infinera partners with us to develop pragmatic solutions to meet our customers' needs. We are actively testing and plan to deploy the Xceed Multi-layer SDN Platform with Dynamic Bandwidth to further our efforts in providing an exceptional customer experience."

"GÉANT is working in close partnership with Infinera to deploy SDN, most recently validating Open Transport Switch and the Packet Switching Module to pilot multi-layer programmability between our optical and packet networks," said Mark Johnston, Chief Operations Officer at GÉANT. "By closely collaborating with the SDN development team, led by Afrodite Sevasti, we plan to leverage the power of the Xceed Software Suite to implement multi-layer control and to facilitate multi-domain interoperation to increase network efficiency and deliver on-demand services. This will also ultimately increase the capability and value of the GÉANT network."

"The introduction of the Xceed Software Suite marks an important milestone in Infinera's ability to help our customers realize the promise of an infinite pool of intelligent bandwidth," said David Welch, President and Co-Founder, Infinera. "Now with Xceed, our customers have the automation, multi-layer intelligence and programmability to rapidly deliver new, differentiated SDN applications with an open approach. Service providers can now activate and control pre- deployed terabit scale capacity quickly and easily with minimal operational expense."

Infinera's Xceed Software Suite is available now for selected customer trials and deployments, and planned for general availability in the fourth quarter of 2016.

About Infinera

Infinera (NASDAQ: INFN) provides Intelligent Transport Networks, enabling carriers, cloud operators, governments and enterprises to scale network bandwidth, accelerate service innovation and simplify optical network operations. Infinera's end-to-end packet-optical portfolio is designed for long-haul, subsea, data center interconnect and metro applications. Infinera's unique large scale photonic integrated circuits enable innovative optical networking solutions for the most demanding networks. To learn more about Infinera visit www.infinera.com, follow us on Twitter @Infinera and read our latest blog posts at blog.infinera.com.

Infinera and the Infinera logo are registered trademarks of Infinera Corporation.

This press release contains forward-looking statements including, but not limited to the technical and economic benefits of deploying Infinera products now and in the future. These statements are not guarantees of results and should not be considered as an indication of future activity or future performance. Actual results may vary materially from these expectations as a result of various risks and uncertainties. Information about these risks and uncertainties, and other risks and uncertainties that affect Infinera's business, is contained in the risk factors section and other sections of Infinera's Quarterly Report on Form 10-Q for the quarter ended June 25, 2016 as filed with the SEC on August 2, 2016, as well subsequent reports filed with or furnished to the SEC. These reports are available on Infinera's website at www.infinera.com and the SEC's website at www.sec.gov. Infinera assumes no obligation to, and does not currently intend to, update any such forward-looking statements.

Strategic Partnership Increases E-Discovery Efficiency While Reducing Risk of Data Spoliation

SUNNYVALE, Calif. – Druva, the leader in cloud data protection and information management, and Exterro® Inc., the preferred provider of software specifically designed for in-house legal and IT teams at Global 2000 and AmLaw 200 organizations, today announced a new integration that greatly simplifies and reduces the cost of the e-discovery process. The new solution enables legal teams to easily administer and manage legal holds directly from Exterro's Platform while leveraging Druva inSync's legal hold APIs to seamlessly collect, preserve and ingest dispersed enterprise data from endpoints and cloud applications into its platform. This direct ingestion of data allows legal teams to focus on the review, analysis and production of data that is relevant to the matter. The innovative cloud-to-cloud solution enables legal teams to utilize a single platform for e-discovery while ensuring no data on legal hold travels over unprotected networks, safeguards the chain of custody and significantly reduces the risk of data spoliation.

"The partnership between Druva and Exterro is truly the next generation of e-discovery for legal and IT," said Dave Packer, VP of Corporate and Product Marketing, Druva. "Growing data volumes, cloud services options and an often overwhelming number of mobile devices proliferating throughout organizations continue to add to the complexity of eDiscovery. Reducing costs, inefficiencies and risks related to the e-discovery process remains key to addressing the challenges facing these organizations. Partnering with leaders such as Exterro ensures Druva will continue to lead the industry in innovating solutions to solve global eDiscovery challenges."

With the majority of Fortune 1000 corporations now spending between $5 million and $10 million annually on e-discovery, the process is an integral and expensive part of all companies' legal activities. Ensuring data is properly preserved and collected is not only one of the most vital parts of the process, it can also be time-intensive and costly. Once data is placed on legal hold and preserved, it must be imported into an e-discovery system for analysis and review, which often requires the shipment of disks and tapes. Without an integrated platform and orchestrated tasks and activities to manage this process, there are deep concerns of potential data spoliation risks, which could result in compromising a legal matter due to the use of varying media types and the multiple handoffs of data.

To simplify this process, Druva inSync stores end-user data from across the enterprise, ensuring it's readily accessible in case of a legal hold request. Combined with Exterro's e-discovery platform, once inSync receives a legal hold request, ingestion can be started within minutes. The automation of the legal hold process through the Exterro console directly connects into inSync and orchestrates the entire process. Data transfer happens completely in the cloud, system to system, thus eliminating risky manual transfers and reducing analysis and review time.

"Exterro has always been committed to delivering e-discovery and information governance solutions that help companies manage information assets more efficiently," said Bill Piwonka, CMO, Exterro. "Our work with Druva reaffirms this commitment, as cloud-to-cloud e-discovery helps our joint clients reduce collection times, processing times and data handling risk. By removing traditional complexities associated with data transfer, we facilitate easy access to relevant legal evidence, enabling businesses to quickly and cost-efficiently get to the facts of the case."

Druva and Exterro have expanded their respective data protection and e-discovery platforms, enabling organizations to significantly reduce the time, cost and risk associated with traditional approaches to e-discovery through:

  • Automatic legal hold, in place preservation, collection and processing from Exterro -- Exterro's e-discovery suite leverages Druva inSync's legal hold APIs to seamlessly collect, preserve and ingest dispersed enterprise data from endpoints and cloud applications into its platform.
  • Data collection and preservation -- Druva inSync proactively collects and manages company data across an organization's laptops, desktops, mobile devices, as well as its cloud applications. Data can be placed on legal hold and ready for transfer to the Exterro platform within seconds, augmenting data collected from other enterprise sources through the Exterro platform.
  • Data transfer and ingestion -- Druva inSync and Exterro are both native cloud, leveraging the proven infrastructure of Amazon Web Services. Data is transferred quickly and securely within the Amazon cloud, meaning no insecure networks or physical media. It also maintains a critical clear chain of custody.
  • Data review -- With high-speed ingestion from Druva inSync, without the legacy challenges of limited compute and fixed infrastructure, Exterro makes data available for analysis and review faster. Exterro can reduce the overall downstream e-discovery process times.

Cloud-based e-discovery is available today from Druva and Exterro. Integration with Exterro will be included as part of the Druva inSync Elite subscription at no additional charge and the joint solution will be generally available in Q4 2016.

Learn more about Druva and its eDiscovery in the cloud capabilities.

Learn more about Exterro's integrated, process-centric, full spectrum EDRM e-discovery suite.

About Druva

Druva is the leader in cloud data protection and information management, leveraging the public cloud to offer a single pane of glass to protect, preserve and discover information -- dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it.

Druva's award-winning solutions intelligently collect data, and unify backup, disaster recovery, archival and governance capabilities onto a single, optimized data set. As the industry's fastest growing data protection provider, Druva is trusted by over 4,000 global organizations and protects over 25 PB of data. Learn more at http://www.druva.com and join the conversation at twitter.com/druvainc.

About Exterro

Exterro, Inc. is the preferred provider of software specifically designed for in-house legal and IT teams at global 2000 organizations and AM Law 200 Firms. Founded with the simple vision that applying the concepts of process optimization and data science to the way companies respond to litigation would drive more successful outcomes at a lower cost, Exterro is once again positioned as a leader in Gartner's 2015 Magic Quadrant for E-Discovery Software. Built on an open architecture platform, Exterro's e-discovery and information governance software integrates with existing IT, HR and legal systems to deliver complete visibility into all critical data required for managing information assets more efficiently. For more information, visit www.exterro.com.

SERVPRO Offers Property Owners No-Cost Tools for Preparing a Disaster Readiness Plan

GALLATIN, Tenn. – Each September, the Federal Emergency Management Agency (FEMA) sponsors an awareness event-- National Preparedness Month (http://www.ready.gov/September) -- to encourage both home and business owners to review and update their emergency preparedness and business and life continuity plans. SERVPRO® encourages property owners to take advantage of the information available from FEMA, because advance planning is critical in dealing with and recovering from the unexpected.

"Most home and business owners have taken basic precautions to protect life and property in the event of an emergency like flooding, fire, wind damage, or even malicious attacks," said Sue Steen, Servpro Industries, Inc., chief executive officer. "In many cases, building codes require clearly marked emergency exits, fire extinguishers, fire and flood drills, and similar preparations. But the missing link for many property owners is a comprehensive emergency plan that provides first responders with the information they need to deal with the emergency quickly and effectively, like the location of shut-off valves, fire suppression system controls, and emergency contact numbers."

SERVPRO offers tools for both commercial and residential property owners to help address this problem. Business and home owners alike can download the free SERVPRO READY app, and store time-critical contact and property information electronically, in advance, where it can be accessed with a mobile device in seconds if disaster strikes. In addition, when a business designates their local SERVPRO Franchise Professional as their disaster mitigation and restoration provider, SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile® (ERP). The ERP includes information about emergency contact numbers, priority and high/risk areas, shut-off valve locations and more that can then be stored in the READY app.

"The most effective response to any emergency is a fast response," says Steen, "and that means having critical information available and ready to access at a moment's notice. FEMA statistics show that as many as 40 percent of businesses never reopen after a major flood disaster. Minimizing downtime and repairs with a quick, effective response effort can help prevent this type of outcome for businesses and can also help families put their homes and lives back on track in less time and with less stress. Creating a READY profile in advance with SERVPRO's no-cost tools is well worth the time."

SERVPRO® specializes in disaster restoration, cleanup and repair services, helping to remediate damage, making it "Like it never even happened," for both commercial and residential customers. For more information on the SERVPRO® and the SERVPRO® Emergency READY Program, please visit https://ready.servpro.com/home/mobileapp.


Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO's professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Unique, Built-In Encryption Supports Over-the-Top Public and Hybrid Cloud Deployments to Help Reduce the Growing Number of Cyberattacks Aimed at Small and Midsized Businesses

SANTA CLARA, Calif. – Avaya today announced the latest version of its market-leading unified communications solution for small and midsize businesses. Avaya IP Office release 10 adds a number benefits for businesses in terms of security, resiliency and end-user experience, as well as for the channel partners who serve them.

Among several enhancements, the latest version of the Avaya IP Office Platform™ increases security and resiliency. Now, built-in signaling and media encryption for endpoints and UC clients helps preserve privacy and data integrity -- critical in any deployment, but especially in those delivered through pure or hybrid cloud services. This unique feature in Avaya IP Office is provided at no extra cost or added complexity, unlike many other over-the-top, pure cloud UC vendor offerings available today that only provide encryption as an optional line item -- if at all.

This increase in security is especially significant to the midmarket: According to a 2015 global survey report(1), the number of attacks reported by midsize companies increased 64% between 2013 and 2014, from 2,581 to 4,227. The increase in attacks on this segment comes partly due to cybercriminals turning to midsize businesses in hopes of easy access.

Click to Tweet: .@Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience #AvayaNation http://bit.ly/2bMmaDw

Beyond other pure cloud deployments, the latest version of IP Office takes a unique approach to resilience, providing system failover cloud to cloud, cloud to premises, premises to cloud and premises to premises. Whatever the approach, the system stays active and users maintain connectivity throughout the outage.

Richer User Experience
To meet the rising expectations of end-users for a richer, more streamlined experience, the Avaya IP Office Platform introduces the H175 video phone, with a 7" hi-definition touchscreen display that is suitable for the personal, executive desk or a small conference room. In addition, IP Office R10 opens a number of APIs to make it easier for developers to create WebRTC based clients to simplify configuration and deployment for partners. Finally, virtual meeting functions have been streamlined and strengthened with WebRTC audio and richer collaboration capabilities.

Smarter Contact Centers for Midsize Companies
For midsize companies with contact centers, Avaya announced in June a new workforce optimization solution that provides midsize companies with the operational intelligence needed to enhance contact center performance and drive a high-quality customer experience. Highly affordable, simple to deploy and intuitive to use, Avaya Workforce Optimization Select enables a wide range of insights into the customer experience, allowing midsize businesses to create the most value through every customer interaction.

The Avaya IP Office Platform is available through authorized channel partners in three deployment options: premises-based, hybrid or pure cloud solution. With more than half a million systems shipped globally, Avaya IP Office is one of the most widely sold unified communications solutions for small and midsize businesses available in the market today.


"The challenge of keeping up with growing, ever-changing cybersecurity threats is daunting -- especially for small and midsize businesses with budget and resource constraints. It's these very constraints that increase the inclination to choose cloud-based services; however, it's also not a given fact that security is or will be provided by their cloud vendor. That's why we believe security should be built into the solution as opposed to bolted on. It's essential, and a core component of our Avaya IP Office Platform."
Gary E. Barnett, SVP and GM, Avaya Engagement Solutions

"With interest in cloud solutions further accelerating among our small and mid-size enterprise customers, Carousel can now offer our Powered by Avaya IP Office-as-a-service or as an on-premise solution. With Release 10, our customers will benefit from faster, more streamlined deployments and the built-in encryption, which provides a significant differentiator over other OTT cloud solutions."
Jim Marsh, Chief Revenue Officer, Carousel Industries

"SMBs are increasingly interested in cloud solutions, but are at different stages of adoption: some are all in, some prefer on premise, some are in between. Avaya offers a choice with the same code base and performance regardless of deployment approach. And just as important, security capabilities are baked in, not just optional. Avaya's message of security, flexibility, and performance will resonate with SMBs.
Ray Boggs, vice president SMB research, IDC

About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications-technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

(1) https://www.pwc.com/us/en/private-company-services/publications/assets/pwc-gyb-cybersecurity.pdf