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Summer Journal

Volume 30, Issue 2

Full Contents Now Available!

Jon Seals

Jon Seals

NEW YORK & LOS ANGELES – Marketpoint Recall, a global recall service and division of Marketpoint, today introduced its Strategic Action and Recall Team (START) Package, a comprehensive contingency service that helps companies prepare for and handle global product recalls. From team roles to IT to telephony systems and processes, Marketpoint Recall’s comprehensive START Package provides the tools for companies to manage a product recall quickly and successfully.

“As we’ve seen recently, an unexpected recall can put an unprepared company into shock, escalating the issue and potentially damaging its reputation beyond repair,” said Peter Gillett, CEO, Marketpoint Recall. “Our START Package offers businesses an invaluable service with solutions that proactively prepare businesses, allowing them to react quickly and efficiently when a recall strikes.”

The Marketpoint Recall START Program ensures companies are fully resourced during a product recall. START establishes a central team and processes, and executives are briefed to ensure they are ready for a potential crisis. The program also provides designated in-country telephone numbers, phone lines and an interactive voice response (IVR) system with local language recordings. It also features a customer relationship management (CRM) system to house contacts, issue alerts electronically, and track communications activity.

The START Program includes a mock recall program to walk companies through the customer communication process from beginning to end. Marketpoint Recall utilizes an advanced cloud-based telephony system so managers can take control of an issue from any part of the world at any time. With an assigned Marketpoint Recall Account Manager and multilingual call center agents, the START team is fully rehearsed on protocols and ready to help when a crisis occurs.

“Communicating with your customers during a recall is essential to maintaining their trust and loyalty,” added Gillett. “START eliminates language barriers and increases your communication channels, giving you and your customers peace of mind.”

To download a free emergency recall response kit to support you before disaster strikes, visit: http://marketpointrecall.com/start-package.

For more information about Marketpoint Recall’s START Package, visit marketpointrecall.com/recall-start-package/.

About Marketpoint Recall

Marketpoint Recall has more than 35 years of international experience. Over the years, the channels and processes have been developed and are in place to cater to a wide range of industries. The Marketpoint Recall team is on hand to guide businesses through a recall process, working as an extension of the business to reach the best possible solution. The company’s capabilities to handle the recall across geographical and language barriers is what sets it apart from other companies. Learn more at www.marketpointrecall.com.

Thursday, 15 June 2017 19:13

Why IBM i on POWER

Migrating from one computing platform to another can and should cause pause. It is important to be prudent when deciding whether to migrate, and to which system. Total cost of acquisition (TCA) often becomes a tipping point, but the ongoing total cost of ownership (TCO) should factor into this equation. This is especially true when both the TCA and TCO of IBM Power systems servers are considered. Low-end scale out Power servers are competitively priced and offer a lower TCA against x86 servers running Linux. When integrated database, security, work management, support for multiple operating systems and high-availability resources are factored in the TCO for larger systems, it’s clear that Power systems servers offer the better value.

The Past, Present and Future of POWER

Some organizations consider Power systems servers outdated, as the platform was first introduced in 1979 as the System/38. However, more than 150,000 companies that have embraced this technology consider this to be a benefit rather than a detriment, with the platform representing decades of on-going enhancements. This leads up to current POWER8 processor technology and, as part of an ongoing development roadmap, with POWER9 servers scheduled to be announced in 2017.

The Benefits of IBM i on POWER

Interested in a full run-down of Power systems’ features and benefits?

The following whitepaper explores the ways in which IBM is staying ahead of the game with migration, performance, and cost benefits, all while backed by IBM experts ready to support the next generation of Power systems.

In this whitepaper, you will learn:

  • How IBM is staying relevant with the emerging IT workforce.

  • How IBM I reduces workload when upgrading systems.

  • How TCA, TCO and performance compares with x86.

  • The skills and management tools required to run Power systems and where to find them.

Download Why IBM i on POWER to learn more!

(TNS) — A Vigo, Ind., County official is seeking a renewed focus on getting the county recertified into a higher level of a national rating system in hopes of lowering costs for county residents required to have flood insurance.

“For the past few years, our office has failed in one main area,” said Jared Bayler, executive director of the Vigo County Area Planning Department. “Due to any number of reasons, we are no longer [getting a discount] in the Community Rating System program.” Bayler became executive director in February.

“What this means is we are failing to provide to Vigo County residents discounts on flood insurance programs that are made available to them,” Bayler said.

The National Flood Insurance Program’s Community Rating System is a voluntary incentive program that recognizes and encourages community floodplain management activities that exceed the program’s minimum requirements and encourages a comprehensive approach to floodplain management.



Like many others, we are trying to wrap our heads around the recent British Airways outage, an event so far-reaching and arguably avoidable that it’s difficult to believe such a thing can happen — yet it did. While , this event provides some good lessons for everyone. It’s a reminder that bad things can happen, even to a good organization. You need to be aware of the risks to your own technology and business and defend against them before they harm your business and your customers.

As a rough estimate, .[i] , to say nothing of the reputational damage and other indirect losses. It might take the airline a few quarters to recover fully. Public memory is short, and the beleaguered traveler is forgiving, but a three-day no-show is extreme. BA execs will get to the root-cause analysis soon, but the event (and historical failures at airlines in general) provides a bonanza of lessons for execs everywhere who want to better equip their organizations to handle such exigencies.

Here’s should do:



Fire safety officials around the world are reinforcing prevention and evacuation guidance to high-rise residents following the deadly 24-story apartment building fire at Grenfell Tower in West London.

So far, at least 17 people are confirmed dead in the fire, while close to 80 are hospitalized. UK prime minister Theresa May has ordered a public inquiry into the blaze. Insurance will play a role in the recovery.

Officials say that while catastrophic fires on the scale of Grenfell Tower are statistically rare, awareness is key.