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DRJ Blogs

DRJ | The premiere resource for business continuity and disaster recovery

7 Lessons Learned from Hurricanes Harvey & Irma

Written by: Kevin Hall, General Manager of Business Resilience, Resolver

Organizations without an adequate emergency management plan learned a hard lesson in late August and September of 2017. Hurricane season of 2017 showed its might, and while most businesses will never experience a single hurricane in their lifetime, some dealt with four hurricanes in almost as many weeks. Hurricanes Harvey, Irma, Maria and Nate were some of the strongest storms in recent history, causing significant damage and widespread devastation across the United States and Central America.

As Resolver provided counsel and solutions to our customers during these record setting storms, I wanted to share some insight that may help you prepare for future disasters.

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Efficient Disaster Recovery as a Service

The future has been integrated to give utmost importance to business continuity. The various models of data protection and disaster recovery are starting to be prioritized as data generation is growing daily. In order to meet the data protection disaster recovery requirements now and in the future, storage is needed that is automated. Such storage will facilitate disaster recovery and data protection processes and testing, offload IT staff and enable the firms to better support DevOps needs and private cloud. An example of such storage is the efficient cloud storage provided by Microsoft Azure storage.

Technology and DRaaS: Efficiency and Reliability

Cloud service providers have to provide cost-efficient backup which is lined with maximum resource utilization for greatest performance. To offer disaster recovery as a service (DRaaS), however, the service provider may have to over provision storage to satisfy customer needs in case of a failure. Moreover, different demands of customers require a cloud storage service provider to provision different storage systems for each customer.

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The Wizard comes to life!  Interactive tutorials help you get to know SHIELD

The Wizard comes to life!  Interactive tutorials help you get to know SHIELD

At KingsBridge we recognize that, while we use SHIELD every day and are very familiar with its layout, you have other competing priorities.  When you do have a chance to log in, you might need a couple of minutes to refresh your memory as to where to find everything.  Wouldn’t it be nice if there was something (or someone) who could lead you through the process?  In our ongoing effort to make BCP Simple and Straightforward, we’ve introduced the SHIELD Wizard!

If you’re also responsible for maintaining the business continuity program in your organization, you have added responsibilities!  In addition to maintaining the plan so it is ready in the event of an incident, you’re also responsible for making sure everyone else can access the plan.  Let the SHIELD Wizard take some of the load and step your teams through mundane things (like resetting their password).

The SHIELD Wizard is your Business Continuity Planning (BCP) assistant.  The Wizard is available 24/7 to make sure you (and your teams) get the simplest functions completed with the least amount of uncertainty possible.  If you are building/updating your plan and want to know how to upload your personnel data, just follow the Wizard.  Simply click on the blue question mark in the corner, select “Uploading Personnel to the Personnel Table” and follow the prompts.  Before you know it, your personnel table is up-to-date with no videos to watch or manuals to read.  The Wizard stepped you through the process and your task is done in seconds!

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Social Media in Business Continuity

Social Media in Business Continuity

Social media is everywhere. It’s in coffee shops, at tourist attractions, even walking down the street. People are constantly cataloguing what is happening in their lives on social media with photos, news articles and trendy hashtags. And this is especially true when emergencies arise. Loved ones reach out, asking if they are ok. Photos still get taken, and sometimes the event is live-streamed as it occurs. With 2.06 billion Facebook users and 328 million Twitter users worldwide,* that’s a LOT of news going out! So what is the place of social media from a business continuity perspective? What should companies and employees be doing, and not doing, on social media during and after events?

Like most things, social media has pros and cons. This is especially true within the context of business continuity. As a reminder, business continuity and emergency response are not the same thing, but they also must work together to be successful. Allowing certain things to happen during an emergency may set an unwanted precedent for the business continuity response. So, let’s start with the cons.

 

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Need Business Continuity Buy-in? Present It As a Tool for Business Growth

Originally published on Rentsys Recovery Services' blog.

Would you agree that in your organization, management views business continuity planning as a necessary hassle, much like filing taxes? It’s not going to build the business, but you need to do it. That’s one of the reasons business continuity owners constantly struggle to get management buy-in.

The key to getting management’s enthusiastic support for business continuity is to challenge a certain entrenched belief they have about business continuity. It’s mentioned in the previous paragraph, but you might have skimmed over it because it’s usually accepted as fact: Business continuity isn’t going to build the business.

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