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Volume 30, Issue 4

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DRJ | The premiere resource for business continuity and disaster recovery

7 Emerging Trends in Disaster Recovery Industry

7 Emerging Trends in Disaster Recovery Industry

For most business executives, finding a way to keep their businesses running even in the event of a disaster cannot be overstated. In fact, disaster recovery and business continuity are fast becoming the most important IT conversation that business leaders are having to discuss with their staff as well as train them on the protocols to follow when a disaster strikes. On average, business organizations take 1-9 hours to recover from a disaster. Each hour costs an average of $700,000.

In any disaster recovery procedure, the first few minutes and hours after a business system crashes are extremely crucial. For most enterprises, the rest of the recovery process is determined by how well events unfold in the period immediately after the disaster hits the business process.

Failure to be adequately prepared for a disaster has the potential to wreak havoc on the reputation and financial standing of the organization. What’s more, a poorly managed disaster can scare customers away. A Business Continuity Institute poll conducted by risk experts found that 85% of the people who took part in the survey had concerns that their businesses were at risk of a cyber-attack within a period of 12 months from the time the poll was conducted.

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New Year's Resolutions

We are just a few days away from 2017, wondering what it will bring.  Everyone is deciding what their New Year's resolutions will be.  What will you do differently in your personal life?  And what changes are you going to make in your business and professional life?  This is the perfect time to reflect on what went well for your company this past year; and what was less than perfect. It is also the prime time to do some planning and preparation.

Incidents have a global impact.

One only needs to look back on 2016 to remember how many natural disasters occurred.  This was one of the deadliest Atlantic hurricane seasons since 2005, spanning all the way from mid-January to the end of November.  Out of 1,766 deaths this season, 1,659 were attributed to Hurricane Matthew alone.  There were also massive earthquakes in Ecuador, Italy and the Solomon Islands, and rampant wildfires in the Southeastern United States.  At first blush when these incidents are looked at separately, the impact might not be considered all that high.  However when you really think about the global impact of incidents like earthquakes, sudden flooding, snowstorms, power outages, fires, and hurricanes, you quickly realize how these seemingly isolated incidents resulted in real impacts on your bottom line.

The New Year is the time to start.

I suggest you take this week to get ready for the year ahead. Do a threat risk assessment.  Really look at the results of this process and consider how these threats will impact your business and bottom-line.  Next, take action.  Work with a proven leader in the industry to put together a business continuity plan. When done effectively, the creation and implementation of this plan doesn't have a big impact on the day-to-day operations of your business.  Ultimately you will have the peace of mind that your company and its assets are protected in the event of disaster.

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Control in the Chaos

Emergency Management Market Skyrockets

When we heard the report based on new market research that the incident and emergency management market is projected to reach $114 billion by 2021, we weren’t surprised. But what people may not realize is why the market is exploding. The report notes the growth is due to “changing climatic conditions, increasing government regulations and norms, extensive usage of social media to spread information, and increased threats of terrorist attacks.”

Pretty sobering. Every one of those key drivers are out of our immediate control. We don’t like to feel out of control. In fact, the feeling of being out of control is a leading cause of anxiety and depression. It can lead us to act irrationally or at the very least, make us irritable. The truth is, we feel safe when we are in control.

An interesting study found climate change ranks among the top 20 greatest fears of U.S. adults and nearly 40 percent of people have anxiety about terrorism. These are serious numbers. So what can a company do to alleviate some of these fears?

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Lessons Learned from Matthew's Aftermath

Hurricane Matthew, a category 5 hurricane that disrupted life along the Western Atlantic for nearly two weeks last month, is an unwelcome reminder of the importance of business continuity planning and preparedness. In any disaster, there are many lessons learned for all persons and organizations involved. Here we look to Matthews’ to highlight some lessons we can all take away to enhance business continuity planning for not just hurricanes, but disasters of any kind.

For those who didn’t follow the hurricane, it’s effects were great and widespread. Wind gusts up to 107 mph were measured at Cape Canaveral, Florida. Water levels rose up to eight feet above normal levels as a result of the storm surge. Some areas reported up to 14 inches of rainfall, furthering flood risks and concurrent impacts miles from the coastline.

If directly inside this impact zone, many immediate effects can inhibit your business operations:

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Why Do So Many Emergency Communications Plans Fail?

When Was the Last Time You Practiced Your Plan?

Plenty of companies have some sort of emergency plan in place and even a few of those practice the plan on a regular basis with their employees. Yet, nearly 60 percent of American adults say they have never practiced what to do in a disaster at work, school, or home in the past year.

Even those companies who do have a plan in place often find their plan was completely insufficient in the event of an actual emergency. What is the problem? We all know it’s important but we mostly believe it won’t happen to us and if it did, we’d know what to do. That simply is not the case. As we’ve all been warned, “it’s not a matter of if; it’s a matter of when.”

Critical events come in all forms: fire, natural disasters, power outages, IT outages, hazardous chemical spills, terrorism, work and school shootings, hostage situations, bomb threats, and structural failures. Did I leave anything out? Likely so. I list these not to scare, but to illustrate how many things could go wrong and why it’s so critical to have an emergency notification system in place, practiced, and understood.

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KingsBridge Disaster Recovery to Launch Shield 2.0 at DRJ Fall World

KingsBridge Disaster Recovery announces its signature Shield software, a Business Continuity and Disaster Recovery Planning tool, has undergone a complete redevelopment and will be available to new users starting this month. Shield has always strived to make planning simple, but now The Plan Builder is taking it to the next level following more than a year of planning, development and testing while always keeping “faster", “easier", “intuitive" at the core of their design decisions.  The KingsBridge team is excited to release this new and improved product to build better recovery plans faster.  With the mantra of “The Plan Builder”, Shield 2.0 gives users the ability to build a first draft of the plan right out of the box saving precious time and resources. KingsBridge understands that many Business Continuity project managers have conflicting priorities and tight deadlines. To answer the call for an easy to use, easy to manage plan, Shield 2.0 has enhanced capabilities for managing data and documents with easier navigation. And users couldn’t be happier. Here is what customers have to say about Shield 2.0;

 

  • Ease of use; the application isn’t too complex allowing users to access it only once or twice a year without the need for retraining.

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Document Core Processes (aka "What's that post-it?")

I walked into the hotel lobby at a client site a few weeks ago to get some tea and review my notes for the day’s meetings.  There was a businessman sitting at a table near the coffee stand, and he was clearly in the middle of an important phone conversation.  From what I could overhear (and he was not being quiet) he was talking with someone in his department (IT) at his head office.  It went something like this:

 

“Ok, so did you check all the hardware connections?”  pause  “No, that wouldn’t help.  You might have to shutdown and reboot.”  exasperated sigh  “Ok, well I’m in a hotel on the West coast so I can’t come in, but I’ll do what I can to walk you through the steps over the phone.”

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How to Get a Passing Grade on DR Preparedness

Originally posted on Rentsys Recovery Services' blog

Earlier this year, the Disaster Recovery Preparedness (DRP) Council released the results of an annual benchmark survey that graded businesses worldwide on their state of DR preparedness using a scale of A (best) to F (worst). The report revealed some disturbing news: 3 in 4 companies are at risk due to incomplete or nonexistent disaster recovery plans. Fortunately, the DRP Council offered this nugget of encouragement: We're starting to identify DR best practices. Specifically, the survey results showed that businesses that scored an A or B had three things in common:

  • They built detailed DR plans.
  • They defined specific DR metrics for RTOs and RPOs.
  • They tested DR plans more frequently. 

The report is very clear that these goals are key to being a good student of DR preparedness. Now let's take a look at what solutions you can use to get a passing grade on your business's DR plan. 

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Bankers As Buyers: 2014 Tech Trends for Disaster Recovery

Originally posted on Rentsys Recovery Services' blog

Every year the William Mills Agency releases a Bankers As Buyers report containing essential information and statistics about the technology trends that are popular in the U.S. financial services industry.

In this year's report, we found three key takeaways that your firm should keep in mind as you update your 2014 disaster recovery (DR) plan.

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Combatting the Annual Disaster to Your Bottom Line – “Holiday Presenteeism” – by Keeping Your Employees Focused During the Festivities

Hang on . . . present-what-ism?  Is that even a word?  Turns out it is, and while discussing absenteeism and presenteeism can be about as exciting watching paint dry, the fact is that it has a substantial impact on payroll.  There are two similar definitions for presenteeism: the mainstream definition – when employees show up to work despite the fact that they’re sick and could potentially infect othersand the business continuity definition which is when healthy employees show up after a disaster but are so distracted by the process of getting their personal lives back in order that their onsite productivity takes a dive. 

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Your business DNA: Do you have an inherited disease?

You are an administrator of your company’s IT infrastructure. Before you came along, it was someone else’s job, but you inherited their mess. While another person built the infrastructure, it is now your responsibility to manage everything that happens within it. 

 

That inherited infrastructure is the DNA of your business. All of your plans, projects, business and customer information exist in the form of 1’s and 0’s. Just like DNA, those 1’s and 0’s are the building blocks of everything else you do. 

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Let's have some fun?

So you have planned.  You have a strategy.  You are ready.

Are you really?

Sure you have done planned testing.  But... people knew it was coming.   You probably made all the plans for your test weeks in advance.  You knew where you were going, when your were going and who was responsible for what.  That hardly seems fair.  That is not going to happen in real life.

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