Spring World 2018

Conference & Exhibit

Attend The #1 BC/DR Event!

Fall Journal

Volume 30, Issue 3

Full Contents Now Available!

General Sessions are held each morning. They are led by some of the industry’s most renowned experts, motivational speakers and technical advisors.

These sessions are geared to contingency planners of all experience levels. Be prepared to discover a wealth of information and solutions that can be implemented in your organization.

Learn Strategies for a Successful Business Continuity Program from the industry’s best.


General Session 1

The Resilient Spirit: Staying Right Side Up in an Upside Down World

8:15 - 9:15 a.m.
Eileen McDargh

mcdargh-eileen.jpgIn the business continuity world, there are numerous times of uncertainty and lifealtering events. Learning to make quick decisions and take reliable actions are key to success. The ability to not only survive but also thrive is an inside out task. In this session, we’ll hear from people who have “made it through.” You’ll learn coping strategies, how to self-talk for optimism, and the power of synchronicity. There’s something here for everyone.

Eileen McDargh is an award-winning business author, a consultant to national and international organizations, and a skilled moderator/facilitator. She draws upon practical business know-how, life’s experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces.


General Session 2

Avoiding BC Program Pitfalls

9:30 - 10:30 a.m.
Bill Hughes, SunGard Availability Services

hughes-bill.jpgIn these economic times the importance of an effective and efficient business continuity management program remains critical. What makes a business continuity management program successful? There’s no one answer and there are a lot of opinions, but they all circle around the same things: A balance of technologies, strong processes, organizational commitment and people. But there’s more to a successful program than just that. It comes down to knowing your objectives, measuring your progress, and making the program practical, meaningful, and efficient. This session explores pitfalls to avoid and discusses practical principals to focus on with your BCM program to help drive a successful capability.

Bill Hughes, director of SunGard Availability Services BC/DR Center of Excellence, has 24 years of IT and BC/DR experience. He has worked with large scale programs for a number of large firms both focusing on IT and on BC/DR.


General Session 3

Using Emergency Management Principals to Manage “Soft Incidents”

10:45 - 11:45 a.m.
Regina Phelps, EMS Solutions
Liz Granger, CBCP, Visa

phelps-granger.jpgMany of our daily tools, teams and processes can be used to manage soft threats (data compromise, information security issues, bank failures, settlement issues, etc.) versus our usual foe the hard threat (fires, floods, earthquakes, etc.). If you have a fully developed ICS team, you only activate the components that you need. In a fast moving event, what starts out being limited in scope may grow exponentially and ICS is the perfect solution to that challenge. Attend this session and begin to think outside the box.

Regina Phelps has provided consultation, training, and speaking services to clients in four continents.

Liz Granger leads the global crisis management program for Visa Inc.


General Session 4

Pandemic! Crisis Communication Challenges and Solutions

8:15 - 9:15 a.m.
Robert Chandler, Ph.D. Univ. of Central Florida

chandler-drbob-pepperdine.jpgPandemic is a disaster that threatens public health and safety, the national and international economy, society, as well as business operations. One of the most complicated but vital aspects of operations during and after a pandemic is the quality and effectiveness of your communication. This session will cover communication priorities for pandemic; including: audience and message targeting, health risk communication factors; communication planning for pandemic periods; and guidelines for assessing pandemic communication readiness.

Robert Chandler, Ph.D. is the director of the Nicholson School of Communication at the Univ. of Central Florida. He is an accomplished researcher with nearly 200 academic and professional papers.


General Session 5

Strategies for a Successful Business Continuity Program

9:30 - 10:30 a.m.
Richard Cocchiara, IBM BCRS

cocchiara-richard-2-ibm.jpgCompanies are under enormous pressure to be more cost effective yet continue to be available at all times for their customers. Learn about the changing marketplace and trends that continue to transform our industry as well as our customers. This includes BC requirements that have evolved from simple protection of business operations to one that also requires the agility to quickly respond to business conditions and events. Included will be a brief review of the evolution of business resilience; new industry requirements such as Cloud Computing; current stresses like pandemic planning; and a step-by-step blueprint to transform a company from reactionary followers to responsive visionaries.

Richard Cocchiara is IBM distinguished engineer and chief technology officer for IBM Business Continuity & Resiliency Services(BCRS).


General Session 6

Understanding the Private Sector Preparedness Program

10:45 - 11:45 a.m.
Don Grant, FEMA

grant-don.jpgWhat does The Voluntary Private Sector Preparedness Accreditation and Certification Program mean for your organization? This voluntary program establishes a common set of criteria for private sector preparedness, including disaster management, emergency management, and business continuity programs. It was mandated as a result of the Implementing Recommendations of the 9/11 Commission Act of 2007. The goal is to enhance nationwide resilience by improving private sector preparedness. Learn more about the program and discover how your organization can benefit from participation in this program.

Donald Grant serves as the director of the Incident Management Systems Integration Division, National Preparedness Directorate, Federal Emergency Management Agency (FEMA).


General Session 7

The Financial Crisis and Enterprise Risk Management

8:15 - 9:15 a.m.
Glen Boyls, CBCP, AMX Intl. Inc.

glen-boyls-photo-01-16-2009.jpgAs consumers, credit card holders, homeowners, employees, vendors, investors, and taxpayers we are all involved in financial crisis. The US government has committed trillions of dollars to avoid a total economic collapse; however, thousands of organizations have failed and several industries have serious problems. This session takes an “enterprise” view of the impacts, and provides a series of pragmatic recommendations to help organizations eliminate, mitigate or transfer risks; survive the crisis; and prepare for economic recovery and growth. Business impacts and resiliency recommendations focus on customers, supply chains, credit and more.

Glen Boyls is a management consultant. He has helped clients achieve over $1 billion in stakeholder value through financial and operational improvements.


General Session 8

Enterprise Risk Management and Chapter 11

9:30 - 10:30 a.m.
Joseph DesPlaines, Frontier Airlines

desplaines-joe.jpgFrontier Airlines sought protection under Chapter 11 of the US Bankruptcy Code in April 2008. Over a year later, the company has reorganized and is stronger, more cost efficient, more focused, and is emerging from bankruptcy while competing successfully with other major air carriers. It is likely that many other organizations will use Chapter 11 as a means to reorganize their business. The presenter has developed a list of ten lessons learned that provide a description of the risks and associated mitigation strategies for ensuring business and workforce continuity through a Chapter 11 bankruptcy.

Joe DesPlaines is Vice President, Risk Management Services with NEAS, Inc, a behavioral Health firm. He is responsible for their Risk Management and Business Continuity practice.


General Session 9

Give Them What They Need, Get What You Want: Succeed in Communication

10:45 - 11:45 a.m.
Barry Pruitt, Pinnacle Business Concepts

pruitt_008.jpgHistory indicates that those who communicate get results! Learn to make your point every time while utilizing the essential ingredients of successful communication. Gain ideas on gathering data for management, drafting management reports, and presenting the message. You’ll gain proven steps that successful technical professionals employ to build rapport, earn trust, and gain funding. By now you know that you can’t rid the office of politics so why not be a “player” without playing the game! Eliminate common DR/ business resiliency communication mistakes before they occur and learn when and if to sidestep, when and why to speak, and when and how to listen.

Barry Pruitt is president of Pinnacle Business Concepts Inc., a global consulting, training and keynoting organization.