Spring World 2018

Conference & Exhibit

Attend The #1 BC/DR Event!

Fall Journal

Volume 30, Issue 3

Full Contents Now Available!


EOC: The Critical Tool for Event Management

Wed., Sept 16, 1:30 p.m. - 5:00 p.m.
Thurs., Sept. 17, 8:30 a.m. - 5:00 p.m.
$995 per person
Presenter: Regina Phelps

regina-17rt.jpgAn Emergency Operations Center (EOC) is critical for effective management of an event. It allows for command, control, and communication, and also helps to prevent the formation of “silos” that commonly develop in an emergency environment.

This workshop covers everything you need to know to design both the center and the management concept. Topics covered include: Physical design factors; Incident Command System; Equipment and tools; Sustained operations; Forms and processes; Virtual EOCs and more.

Regina Phelps is an internationally recognized expert in the field of emergency management and contingency planning. She is founder of Emergency Management & Safety Solutions, a consulting and training firm.



Seven Steps Required to Implement a Comprehensive BC Program

Wed., Sept 16, 1:30 p.m. - 5:00 p.m.
Thurs., Sept. 17, 8:30 a.m. - 5:00 p.m.
$995 per person
Presenter: Randall Till, CBCP

till1.jpgIt’s one thing to develop and test business continuity plans. It’s quite another to implement an effective and comprehensive business continuity program. In this class, you’ll learn how to identify risks, avoid common pitfalls and develop effective business continuity practices. The seven steps will cover:

  • Step 1 - Understanding and Defining the BC Program
  • Step 2 – Establishing the BCP, Providing Oversight and Governance
  • Step 3 – Establishing Emergency Management Plans
  • Step 4 – Identifying Bus. Requirements and Driving Rec. Strategies
  • Step 5 – Developing Business Continuity Plans
  • Step 6 – Developing Disaster Recovery Plans
  • Step 7 – Managing and Maintaining the BC Program

In this class, you’ll learn from the real-life experiences of an industry veteran with 20+ years spent developing and building programs in large organizations with global operations. Get practical, proven solutions and learn how to identify risks, avoid roadblocks and implement your business continuity program so that emergency response and recovery can go according to plan. To help ensure the success of your company’s program, you’ll leave this class with a firm foundation in the seven critical steps necessary for comprehensive BC Program implementation. Both experienced planners and newcomers to the field will benefit from this workshop.

Pandemic Planning Step: An additional step will be added to the class to discuss the practices and strategies for preparing your organization for a global pandemic event.

Randall Till, CBCP, has 20+ years implementing business continuity plans and practices within large organizations and has worked to develop a “Best in Class” approach for developing a comprehensive business continuity program.



Certified Crisis Communications Planner - CMC 2050

Wed., Sept 16, 1:30 p.m. - 5:00 p.m.
Thurs., Sept. 17, 8:30 a.m. - 5:00 p.m.
Fri., Sept. 18, 8:00 a.m. - 12:00 p.m.
$1495 per person
Presenter: John Cullen

john-cullen.jpgThe most serious threat facing an organization is the threat to the organization’s most important asset – its reputation. To protect the organization from reputational threats requires careful, thoughtful, detailed planning and a methodology for inculcating a culture of organizational crisis preparedness.

In this two-day course, you will learn how to prepare the organization for inevitable threats to reputation, execute the crisis communications plan, and after a crisis assess and do what must be done before the next threats occur. Attendees will be certified as crisis communications planners.

For more information, contact Lynnda@ theicor.org or to download a brochure visit http://www.theicor.org/pages/courselisting. html.

John Cullen is an ICOR faculty member and a partner with Foresight PR, a full-service public relations firm. Foresight PR’s specialty is the prevention of communications crises, or, if called in the midst of a crisis, a minimization of reputational harm.



Successfully Conduct your First BCP/DRP Drill!

Wed., Sept 16, 1:30 p.m. - 5:00 p.m.
Thurs., Sept. 17, 8:30 a.m. - 5:00 p.m.
$850 per person
Presenter: Dr. Steven B. Goldman

goldman-steve-20071.jpgYour first BCP (or DRP) tabletop or drill can make or break all your BCP/DRP efforts, including your career. A good job is not sufficient; your first drill needs to be outstanding! This course will teach you how. During this hands-on class, you will learn the elements of how to organize, set up, conduct, and evaluate a successful first BCP/DRP drill. Topics include:

  • How and where to begin
  • The company politics of your first Drill
  • Steve’s “First Drill” Planning Checklist
  • Using incomplete department plans to your advantage
  • Painlessly involve IT, PR, and management
  • 100+ Ideas for scenarios
  • Expected problems and their solutions
  • Critique the Drill and still keep your job
  • Using the leverage from this Drill

Attendees receive a CD of all forms and templates presented in class. You will also realistically practice what you learned as you participate in an in-class tabletop drill!

Dr. Steve Goldman is a leading Crisis Management/BCP consultant and former Global BCP Manager for a Fortune 500 company. Over his long career Dr. Steve has developed, conducted, and evaluated drills and exercises ranging from one-hour tabletops to massive three-day full-scale exercises involving hundreds of responders.



Essentials of Organizational Survival

Wed., Sept. 16, 1:30 p.m. - 5:00 p.m.
Thurs., Sept. 17, 8:30 a.m. - 5:00 p.m.
$875 per person
Presenters: Human Resiliency
Training Institute (HRTI) Gerald
Lewis, Ph.D, Barbara Citarella

lewis-citarella.jpgWhat are the characteristics of an organization that can survive a disaster? Why do some organizations survive but not others?

This workshop will delve into the factors that make a difference in determining whether your organization and its employees will be able to sustain a disaster.

The workshop will include such characteristics of the human factor, leading up, communication, employee personal preparedness and building a crisis response team.

The culmination of the program will be a hands-on exercise that will facilitate the participants applying their own knowledge and experience in conjunction with the information gained from the workshop.

Each participant will receive a comprehensive packet of materials including policies, checklists, articles and other documents that may be easily incorporated into plans for their own work organization.

Registration will be limited. For more information: (508) 872-6228 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Dr. Gerald Lewis, is president of Gerald Lewis & Assc. He is a partner with Human Resiliency Training Institute (HRTI). Barbara B. Citarella RN, MS, CHCE, Human Resiliency Training Institute (HRTI) is certified in Homeland Security CHS-V. She is founder of RBC Limited Healthcare & Management Consultants.



CBRA Seminar: Advanced BC Program Audit

Wed., Sept 16, 1:30 p.m. - 5:00 p.m.
Thurs., Sept. 17, 8:30 a.m. - 5:00 p.m.
Fri., Sept. 18, 8:00 a.m. - 12:00 p.m.
$2900 per person; $2610 for DRJ conference attendees
Presenter: Rick Wellman

richard-wellman-picture.jpgThe CBRA Seminar teaches students how to conduct a business continuity program audit. It provides a comprehensive and in-depth audit methodology to help you determine the effectiveness, adequacy, and quality of an organization’s business continuity program and is designed for anyone who wants to:

  • Learn audit concepts, principles, and a stepby- step methodology
  • Conduct a BC program assessment within their own organization
  • Provide BC program audit consulting services
CBRA (Certified Business Resilience Auditor) is BRCCI’s business resilience auditor designation.


A CBRA provides independent and objective assurance and consulting expertise to organizations throughout the initiation, analysis, development, implementation, testing, and maintenance process of the business continuity and resilience program.

Take the optional CBRA certification exam and become a CBRA. Learn more about becoming a CBRA at BRCCI website, www.sentryx.com or call 800-869- 8460.

Rick Wellman, a senior business continuity and resilience trainer and consultant for Sentryx, is a highly skilled subject matter expert.