Breakout Track 4
Tuesday 1:30 - 2:30 p.m.
Choose One Selection Per Track
Sessions are rated: novice for those in the industry less than two years; intermediate for those in the industry for two to five years; and advanced for those in the industry for more than five years.
Strategic Session 4
The State Of BC, Crisis Communication And Risk Management
|Stephanie Balaouras , Forrester Research|
Learn how organizations currently address crisis communication in BC planning and how organizations handle the interplay between risk management and business continuity. Hear results from the Disaster Recovery Journal and Forrester’s 3nd Annual BC/DR Market Study. Discussion will cover: How organizations handle crisis communication within BCP; What crisis communication strategies do organizations rely on; How effective are strategies; and How companies handle the interrelationship between BC and risk management. An overall assessment of current crisis and BC management efforts will be provided.
Stephanie Balaouras is principal analyst, covering business continuity and disaster recovery for Forrester Research.
Managerial Session 4
Crisis Management: One Size Does Not Fit All
|Tom Serio, Verizon Wireless|
Applying a crisis management scheme should not be a "one size fits all" approach. This session offers a look at the fundamentals of crisis management and what it is that you need to manage. Focus is on managing the expectations of upper management as well as your team members. Review actual crisis management configurations - a centralized and a decentralized approach - and how both work in the right cases.
Tom Serio has more than 25 years of experience in business and Information Technology, with a focus on disaster recovery preparedness, business continuity planning and crisis management throughout his career. Currently with Verizon Wireless, Serio’s focus is to expand the company’s outreach program, working with emergency responders on federal, state and local levels, and supporting disaster awareness programs for businesses as they relate to critical communications.
Technical Session 4
Delivering Value to the Organization Using ITIL: But What’s in it for You?
|Tonya York, CBCP McKesson|
Since the 1980’s the drivers of business continuity and disaster recovery initiatives were mostly legal, regulatory, and financial loss exposures. Now organizations are focused on the customer experience and delivering value. What better way to deliver business continuity and disaster recovery programs than by utilizing ITSM (IT Service Management) as a part of deploying ITIL V3 (Information Technology Infrastructure Library). In this session you will learn how to develop services, a service catalog, and a process for providing business continuity and disaster recovery services to your organization.
Tonya T. York is director of McKesson’s IT Service Continuity Management Office. She is a Certified Business Continuity Professional with more than 20 years of seniorlevel experience. Prior to McKesson, York was the business continuity management practice director at Seagate Services (EVault).
When Plans Don’t Work
|Tom Phelan , Strategic Teaching Assc.|
Many plans include communication technologies that work under normal circumstances but have proven to be less than effective during a disaster. Phelan has been involved in business continuity and emergency planning and training extensively, and he has also been “on the ground” during major disasters. His experience has shown that some of the best made plans don’t work on the ground. In this presentation, items such as rapid notification, text messaging, EOCs, early warning systems, and pandemic plans to work from home will be discussed with specific questions asked about how they have worked in real disasters or full-scale exercises.
Tom Phelan, Ed.D., president, Strategic Teaching Associates, Inc., holds positions as an associate professor at American Public University’s School of Public Safety and Health, and instructor at Elmira College’s Emergency Management Concentration.
Advanced Session 4
Business Continuity Planning: How to Build Effective Continuity Strategies and Plans for Critical Business Functions
Randall Till, MBCP, Till Continuity Group
Companies often spend extensive time and effort developing emergency management and DR plans but expect the business areas to resume operations with little more than a cell phone. This session will explore the needs and value associated with building effective business recovery plans for critical business functions and work areas. Key requirements will be discussed, and alternate strategies offered. The implementation of effective planning processes will be presented to provide examples of how to approach and integrate business recovery with other BC planning areas.
Randall Till, MBCP is principal and founder of Till Continuity Group.
Kim Bowker, CBCP is business leader, business continuity management at a Global Payments Company..
Information Session 4
Ensuring Suppliers Have Viable Recovery Plans
|Pat McDonald, CBCP Fundamentals Inc.|
As challenging as it is to develop effective business continuity programs within our own organization’s even harder to ensure critical suppliers have done the same. And yet our dependency on their uninterrupted supply of products or services can be an Achilles heel risk that leaves our businesses and customers highly exposed. In this interactive session, we’ll look at various collaborative methods for identifying and mitigating supplier risk. Come prepared to both share best practices and develop an action plan for enhancing your own program.
Pat McDonald established the consulting company, Fundamentals, Inc., in 1995 to help organizations minimize business exposures through business continuity and contingency planning.