Spring World 2018

Conference & Exhibit

Attend The #1 BC/DR Event!

Winter Journal

Volume 30, Issue 4

Full Contents Now Available!

General Sessions

General Sessions are held each morning and are appropriate for practitioners from all experience levels.


General Session 1

The Upside of Down

Joe Malarky

8:15 a.m. – 9:15 a.m.

speakers-033Practitioners in the business continuity industry are well aware of today’s challenges: budget cuts, increasing number of risks, and a greater need for complete resiliency. This energetic, fast-paced and laughter-packed session is the perfect kick-off for three days of learning. Discover how opportunities are hidden in adversity. And, learn how to apply this motivating message to everyday tasks in your organization.

Joe Malarkey has had numerous television appearances ranging from “60 Minutes” to “To Tell the Truth.” Successful Meetings Magazine listed Malarky as one of its Top Ten Speakers in America.

General Session 2

The Business Continuity Professional’s Guide to the Galaxy

Tony Schmitz, SendWord Now

9:30 a.m. – 10:30 a.m.

speakers-017Contractors have just arrived outside your organization’s front door threatening to demolish it to make way for a bypass.  Luckily, in this session, you will learn three important things: 1) don’t panic; 2) about the author of The Business Continuity Professional’s Guide to the Galaxy, and 3) crisis communications will be a critical component of your response plan.  This session will take attendees on a fun and daring journey that will explore communication best practices, lessons learned from real life events, and the true meaning of resiliency.  The skills and strategies covered are bound to make you think about the way you approach crisis communications now and in the future and will encourage you to “share and enjoy” your own experiences.

Tony Schmitz, CEO of SendWordNow, has been an entrepreneur and business executive since 1983, creating and building value for technology companies across the New York region.

General Session 3

“Resiliency” Means Never Having To Say You’re Sorry

Curtis Smerud, The Smerud Group

10:45 a.m. – 11:45 a.m.

speakers-013BC/DR professionals devote their careers ensuring they can recover their organization when a catastrophe hits.  Yet, countless reports describe how more than half of all companies who suffer from a disaster never survive.  Those that do, often face massive layoffs and/or ongoing anemic performance.  Combating this threat requires us to take pragmatic look into our organization’s “real” resiliency and to identify the actions needed to achieve success during a recovery.  Take an in-depth look into the “how to” conduct an effective resiliency assessment.  It will identify the most common frailties organizations encounter and explore proven solutions.

Curtis Smerud Is president of The Smerud Group LLC, specializing in DR and IT consultancy services.


General Session 4

Decision Making During Disasters and Emergencies: Research Findings and Applications to Enhance Performance

Robert Chandler, Univ. of Central FL

8:15 a.m. – 9:15 a.m.

speakers-037During emergencies and disasters, decisions must typically be made unexpectedly with little advance notice, high stress/distress context, little time for thorough deliberation, and often with high risks. This session reviews recent behavioral and psychometric scientific theories and research findings that identify challenges and problems with decision making during disasters and emergencies. In addition, learn how to anticipate and mitigate these barriers to quality decision-making and a number of applications for improving decision-making quality during disasters and emergencies.

Dr. Robert C. Chandler, Ph.D., is professor of communication and director of the Nicholson School of Communication at the University of Central Florida.

General Session 5

Risk and Resilience 2.0: A View Of The Industry Today And Headlights For The Future

Pat Corcoran, IBM BCRS

9:30 a.m. – 10:30 a.m.

speakers-014Risk is the defining principle in all of your risk and resiliency planning and the only constant in this industry is change.Get a perspective on the risk landscape and be the first to hear the key findings on a paper based on a global survey in collaboration with the Economist Intelligence Unit. Following on the heels of the 2010 IBM Global IT Risk Study, this new paper will probe deeper into the shared issues and challenges faced by IT managers and CIOs globally in their continuity planning.

Pat Corcoran serves as global business development executive with IBM Global Technology Services, Business Continuity & Resiliency Services.

General Session 6

The Great East Japan Earthquake & Tsunami: An Eyewitness Account and Vision for the Future

10:45 a.m. – 11:45 a.m.

Shinji Hosotsubo, CMPO

speakers-015The Japanese psyche has taken a blow from the huge loss of life and the tremendous human suffering that stemmed from the triple tragedies of earthquake, tsunami, and radiation threat. The significant supply chain disruption has led to important new thinking on business continuity within the Japanese manufacturing community. Hear a personal account illustrating the scope of the disaster, and how new “facts on the ground” are spurring the implementation of coordinated continuity strategies to strengthen the supply chain. Also find insight into how these efforts may permanently alter the Japanese economic model, but can still maintain the advantages of short lead-times and cost efficiency.

Shinji Hosotsubo, CBCP, founded Crisis Management & Preparedness Organization and he founded Business Continuity Advancement Organization, the leading membership organization for practitioners of BCM in Japan.


General Session 7

The Japan Disaster: Key Lessons You Should Incorporate Into Your Plans

Regina Phelps, EMSS

Liz Granger, Visa Inc.

8:15 a.m. – 9:15 a.m.

speakers-016speakers-041The great eastern Japan earthquake occurred at 14:46 JST on March 11, 2011. The subsequent tsunami and nuclear power plant incident created a disaster beyond our wildest dreams. Although Japan is one of the most prepared countries in the world for earthquakes and tsunamis, this trifecta was beyond what any nation could cope with. This presentation will summarize the impacts and learnings, and identify direct applications for our plans in real time. Attend this session to dive deeply into one of the greatest natural disasters of our time and extract the key learnings to enhance our resilience.

Regina Phelps, CEM, RN, BSN, MPA is founder of Emergency Management and Safety Solutions.

Liz Granger, CBCP, leads the global crisis management program for Visa Inc.

General Session 8

The Art and Science of Incident Team Management

Bruce Blythe, Crisis Mgmt Intl.

9:30 a.m. – 10:30 a.m.

speakers-042Effective incident management is a team process. It is easy for IMTs to lose effectiveness in the midst of unexpected crises. This presentation will identify and discuss the components and practices of successful IMTs from notification to de-escalation. Learn field-tested methods for optimal skill transfer. Take-and-use methods will be provided for optimizing incident management capabilities, such as, crisis communications, incident information management, identifying and addressing stakeholder needs, staying ahead of the “curve”, incident team leadership, and making effective incident team decisions.

Bruce Blythe is the owner and chairman of three companies that provide employers with a continuum of crisis preparedness, crisis response, and employee return-to-work services.

General Session 9

Are You Making it Worse?

Barry Pruitt Pinnacle, Business Concepts Inc..

10:45 a.m. – 11:45 a.m.

speakers-043Of course it’s difficult for leaders to face, but every organization is at risk or vulnerable to crisis. In fact, the chance that corporate leaders will face one is getting ever greater. Is technology putting us at greater risk? Are there more “accidents” than ever in the workplace? Not necessarily, but the business environment has changed. Human error, lapses in judgment, technology issues, mechanical faults put our organizations at risk. Learn from the mistakes of others before being subjected to lawsuits, accusations of impropriety, and situations where the public, shareholders, stakeholders, and the media often focus. You’ll gain ideas to protect yourself and your company before you must call your PR firm.

Barry Pruitt is president of Pinnacle Business Concepts Inc, which specializes in comprehensive BC/resiliency planning and education.