General Sessions

General Sessions Monday and Wednesday Mornings

The morning General Sessions are tailored to a broad audience covering topics that appeal to all conference attendees.

Start your day of learning and networking with sessions that focus on the best business continuity strategies, trends and topics in the industry.

General Session 1

Recharge your Brain and your Business

Monday, September 24, 2018
8:15 a.m. – 9:15 a.m.

Dr. Heidi Hanna

Speaker Spotlight

Heidi Hannah

As an experienced speaker, Dr. Heidi Hanna has been featured at many national and global conferences, including the Fortune Magazine Most Powerful Women in Business Summit, ESPN Women’s Leadership Summit, and the Million Dollar Round Table. She is founder and Chief Energy Officer of Synergy, a consulting company providing brain-based health and performance programs for organizations, and the Executive Director of the American Institute of Stress.

About Heidi Hanna
Dr. Hanna is a Founding Partner of The Academy for Brain Health and Performance, where she serves as the Director of Training and Development.


General Session 2

The State of Cybersecurity in Business Continuity

Monday, September 24, 2018
9:30 a.m. – 10:30 a.m.

Frank Perlmutter, CBCP, MBCI, Founder, Strategic BCP

Speaker Spotlight

Christopher Duffy, Strategic BCP
Mark Eggleston, Health Partners Plans
Zeeshan Kazmi, Gemological Institute of America

Frank Perlmutter Christopher Duffy Mark Eggleston Zeeshan Kazmi

This interactive panel discussion features premier chief information security officers and industry thought leaders as they discuss how cybersecurity fits into your business continuity management program including the challenges in preparing for this type of outage and best practices for the most resilient path forward. Don't miss out on the observations and key lessons learned these professionals will share.

About Frank Perlmutter
Frank Perlmutter, president and founder Strategic BCP.

About Christopher Duffy
Christopher Duffy (CISSP) is vice president and chief innovation officer at SBCP.

About Mark Eggleston
Mark Eggleston is a senior executive specializing in security and privacy programs.

About Zeeshan Kazmi
Zeeshan Kazmi is Chief Information Security Officer and Enterprise Architecture at the Gemological Institute of America, Inc.


General Session 3

Reimagining Resiliency

Monday, September 24, 2018
10:45 a.m. – 11:45 a.m.

Dan Bailey, LegacyTexas Bank
Michele Turner, Amazon
Tom Clark, CitiBank

Speaker Spotlight

Dan Bailey Michele Turner Tom Clark

We’ve learned a lot in the past 30+ years in the world of Recovery and Continuity. Where the origin may have been systems and technology (Disaster Recovery), an Industry evolution was necessary. This evolution brought about a rebirth that has led to significant understanding and an acknowledgement of the integration of Risk and Business Continuity Management (BCM). This integration into the greater Operational Risk Management (ORM) framework is fast becoming an imperative. As a component of the Operational Risk vertical, BCM has collaborative integration points with many other – Operational Risks such as Vendor Management; Regulatory Compliance Management; IT and Information Security; and Enterprise Change Management. The need for “Reimagining Resiliency” is here and is what will take your organization into the future of Resiliency and beyond.

About Dan Bailey
Dan Bailey is the VP, Operational Risk Officer at LegacyTexas Bank in Plano, Texas.

About Michele Turner
Michele L. Turner, MBCP, FBCI, CISA, CRISC, GRCP, is the Sr. Manager for the Business Resiliency – Corporate Business Continuity and Risk for Amazon.

About Tom Clark
Tom Clark is the Senior Vice President of the Citibank Global Command Center.

General Session 4

The Golden Hour – How Will You Spend Yours?

Wednesday, September 26, 2018
8:15 a.m. – 9:15 a.m.

Regina Phelps, EMSS

Speaker Spotlight

Regina Phelps

When faced with a fast moving and potentially catastrophic incident, what will make the difference in your ability to respond rapidly and effectively? Every organization is dealing with this issue as our current threats escalate in intensity and frequency. Ransomware, malware, Denial of Service attacks and cyber intrusions of all kinds have placed the laser beam spotlight on how effective we are as an organization in the first few moments and hours of a crisis. The “Golden Hour” term was first described by R. Adams Cowley, MD, when he recognized that the sooner trauma patients reached definitive care – particularly if they arrived within 60 minutes of being injured – the better their chances of survival. It may sound like an odd comparison, but take a second look. What your company does in those first few minutes and hour(s) makes all the difference in the world. To do that, the first thing you need is a sound assessment and communication process and a crisis management team that knows their roles and responsibilities.

This fast-paced general session presentation will cover what you need to have in place to make that first hour truly golden for your organization.

About Regina Phelps
Regina Phelps, CEM, RN, BSN, MPA, president/CEO, Emergency Management and Safety Solutions.

General Session 5

Achieve Continuous Business Operations with a Modern Resiliency Program

Wednesday, September 26, 2018
9:30 a.m. – 10:30 a.m.

Allen Downs, IBM
Patrick Corcoran, IBM

Allen Downs Patrick Corcoran

As IT risks landscape evolve continually and rapidly, the strategies and plans to manage those risks and mitigate their impacts must also change. Today, recovering IT infrastructure from natural disasters seems less challenging as businesses increasingly witness cyber disruptions with more devastating and far-reaching consequences. With attacks becoming more malicious and techniques more advanced, business organizations need new technologies and practices to be able to survive and adapt to today’s cyber outage scenarios. In this session, we will review the technology enablers and best practices to create a modern business resiliency program that can address both traditional and newer threats.

About Allen Downs
Allen Downs leads the Global Business Resiliency Services Organization as Vice President, focusing on addressing business resiliency needs of clients across the all layers of the enterprise, facilities, compute infrastructure, data, applications, organization skills and process, aligned to the strategy and vision of the organization.

About Patrick Corcoran
Patrick Corcoran is the executive responsible for creating, implementing and managing the global strategy for IBM Business Resiliency Services, including ensuring the integration into the IBM Corporate strategy.

General Session 6

Reimagining the Warning Message – Enhancing Personal & Public Saftey for Disasters and Emergencies

Wednesday, September 26, 2018
10:45 a.m. – 11:45 a.m.

Dr. Robert Chandler, Lipscomb Univ.

Speaker Spotlight

Robert Chandler

The success and failure of human factors performance during disasters and emergencies hinges on the effectiveness of communicated warnings. This is particularly true in extreme situations like natural disasters, workplace violence, or terrorism. Unfortunately, far too frequently, warnings often fail to change people’s intended or actual behavior. In the disaster recovery and emergency management sector, there has been overemphasis on the technical capability of ringing phones, transmitting SMS messages and sending electronic messages in a variety of modalities. However, there has been far too little attention given to reimagining from scratch the actual relationship between warning communication and human behavior.

This informative session covers key factors, which can help us increase the likelihood of getting our target audience attention and appropriate behavioral responses.

About Robert Chandler
Robert Chandler, Ph.D. currently holds an academic appointment as a professor at Lipscomb University.

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