Tuesday Workshops

Tuesday Workshop Sessions Tuesday, September 25, 2018: 3:00 p.m. - 5:30 p.m.

Tuesday Workshop Session 1

Are you Ready for Your Breach? If not, get Prepared by Conducting a Cyber Breach Exercise

Tuesday, September 25, 2018
3:00 p.m. – 5:30 p.m.

Regina Phelps, EMSS

Regina Phelps

Are you ready for your breach? Your chances of having one soon are excellent. It could be a loss of customer data, ransomware, loss of access or information or any number of issues. The number of major cyber-breaches that have occurred in the last 12 months is mind-boggling. The Equifax hack alone affected over 143 million Americans; that number represents all of the people working in the labor force! In spite of all of these incidents, few companies have serious plans for how they will respond to the impact of an actual cyber breach – and even fewer stress-test those plans. Such exercises force real-time situation analysis and decision-making in much the same way that a fire drill does, while recognizing that cyber incidents are infinitely more complicated.
This workshop shows Business Continuity Planners, Crisis Managers, and their IT counterparts how to stage a cyber breach exercise that will test preparedness, surface “hidden” circumstances, and sharpen the responsiveness of everyone from top executives to front-line business managers and technologists.

Attend this session and learn how to go about developing a realistic cyber exercise that will challenge the Crisis Management Team, the technology staff, and the business units. You will leave this workshop having thought out some key aspects of a cyber tabletop exercise, feeling better prepared to develop the exercise (and perhaps a bit more paranoid).

Topics covered:

  • What a cyber exercise is – and what it isn’t.
  • Eight critical elements that make a cyber exercise work.
  • What happens when everything quits working.
  • Cyber breach exercise design principles.

About Regina Phelps
Regina Phelps, president of EMSS, is an internationally recognized thought leader in the field of emergency management, pandemic, and contingency planning, consultation, training, and speaking services to clients on four continents. Her niche includes incident management team development, pandemic planning, emergency operations center (EOC) design, and the development of emergency exercises for large global companies.

Tuesday Workshop Session 2

Disaster Recovery and Going to the Cloud: Create Your own Exercise and Path to Success

Tuesday, September 25, 2018
3:00 p.m. – 5:30 p.m.

Jim Nelson, BCS, Inc.
Dennis Wenk, Dimension Data

Speaker Spotlight

Jim Nelson Dennis Wenk

This session will guide you on how to design, develop and conduct a Facilitated Workshop Session customized to your organization. Critical insights will be provided that can guide your organization to make informed decisions focused on what needs to be considered and included to make these decisions unique to your organization in a structured and risk-based approach.

Attendees will be positioned to apply content to their organizations as they start or continue their transition to the cloud and the various offerings in the marketplace. Valuable information will be presented derived from significant experience in heavy technical issues and business imperatives.

Key insights to monitor the current progress of the cloud transition program, along with specific access to take-a-ways will also be discussed.

About Jim Nelson
Jim Nelson, president of Business Continuity Services, Inc., and is the founder and currently serves as the chairman of the board of directors for The International Consortium for Organizational Resilience (ICOR).

About Dennis Wenk
Dennis Wenk is Principal Consultant for Dimension Data, Data Center/Cloud.

Tuesday Workshop Session 3

Ready, Set, Exercise! How to Develop and Conduct a Successful BCP/DRP Exercise

Tuesday, September 25, 2018
3:00 p.m. – 5:30 p.m.

Steven Goldman, Steve Goldman Associates

Speaker Spotlight

Steven Goldman

Successful crisis management and disaster recovery takes more than a plan: it requires realistic testing and validation. How do you do that properly? Are your exercises smoke and mirrors or do they provide as-close-to-real situations as possible? How does your program compare? How can you improve? During this hands-on workshop, you will learn how to set up and conduct a successful BCP/DRP exercise. Students will master the aspects of effective exercise preparation and execution, including:

    • Types of drills and exercises
    • Elements of a successful exercise
    • Scope, objectives, and extent of play
    • Scheduling and coordination
    • The scenario development team
    • Scenario ideas and events you can use
    • Resources and props
    • How to conduct, evaluate, and critique
    • Imagination, creativity, and leadership
    • Exercise Planning Checklist.

You will learn how to avoid common pitfalls during the development process and how to anticipate and resolve potential problems. Exercise conduct, evaluation, and critiquing strategies will be discussed. With his lively style and real-life examples, Steve will lead the class through interactive discussions of successful exercise development.

About Steven Goldman
Dr. Steve Goldman is a leading crisis management and BCP consultant and former global BCP manager for a Fortune 500 company. Over his long career Goldman has developed, conducted, and evaluated drills and exercises ranging from one-hour tabletops to massive three-day exercises involving hundreds of responders from dozens of companies and government agencies.

Tuesday Workshop Session 4

Reimagining Multilingual Considerations:
A Development Workshop for Enhancing Communication Resiliency with Changing Demographics

Tuesday, September 25, 2018
3:00 p.m. – 5:30 p.m.

Robert Chandler, Lipscomb University

Robert Chandler

During a large-scale crisis such as a natural disaster, industrial accident or pandemic, successful incident notification and communication are critical to preserving life, health and safety. Breakdowns in communication during such emergencies can have tragic widespread consequences. Effective communication must consider not only how messages are distributed, but also how messages are understood by those experiencing fear, panic, anxiety and heightened stress. Relatively little attention has been given to human cognitive function during peak periods of crisis. However, regardless of even high proficiency in their second language, bilingual and multilingual first-responders and others anecdotally report experiencing occasionally reverting to first language (their first-learned language or “mother tongue”) in thinking, speaking and listening comprehension under periods of peak stress during emergency situations. Cognitive reversion to first language has significant implications for crisis and risk communication, directly impacting practical applications for communicating to bilingual and multilingual individuals during a disaster.

Grow your professional knowledge. Learn skills and insights for improving communication with employees, coworkers, customers and target audiences. The general issue of language variables overall is increasing in significance and is ripe for reimagining. In the USA, most emergency messaging is still primarily in English, even in geographic regions where there are predominately non-English speakers, or where English is spoken largely as a second language. This session is relevant for those who are accountable for preparing crisis communication messaging strategy, those who interact with diverse colleagues and constituents, those who work with linguistically diverse communities, and everyone who is interested in learning more about language processing issues during high critical events.

The workshop will review the traits, characteristics, and factors of communication with culturally and demographically diverse audiences. We will Identify key focal areas for improvement in communication effectiveness. This will include a self-assessment of communication with coworkers, employees, customers and community members.

About Robert Chandler
Robert C. Chandler, Ph.D. (University of Kansas) is an internationally recognized expert on multiple aspects of communication and human interaction in specialized contexts. He currently holds an academic appointment as a Professor at Lipscomb University.

Tuesday Workshop Session 5

The Two-Minute Drill

Tuesday, September 25, 2018
3:00 p.m. – 5:30 p.m.

Michael Herrera, MHA Consulting, Inc.

Speaker Spotlight

Michael Herrera

It’s the last two minutes in the game and you’re down by a few points. It’s a high-pressure, fast-paced situation that requires that you use every second wisely. It’s critical that you have the right tactics in your playbook to enable your team to pull ahead.

In this in-depth session, we’ll apply this methodology to an incident. An incident has occurred, and the first 24 hours are the most critical. The two-minute drill allows you to focus your activities to maximize your time and resources, and it must be based firmly in your strategies and requirements. You’ve gathered a lot of information in your planning, but all that data is not really power if it’s not organized to meet your needs on the field.

This session will tackle the who, what, when, where, why and how to execute your playbook in the first 24 hours. We’ll go beyond talking about it to giving participants an opportunity to create their own two-minute drill. Participants are encouraged (though not required) to bring their existing plan(s) to use to create a two-minute drill of their own under the guidance of our presenter.

About Michael Herrera
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level.

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