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Andy Witts | BC in the Cloud by Infinite Blue

DRJ Fall 2019 | Sunday, September 29, 2019 | Solutions Track 2 | 4:00 p.m. – 5:00 p.m.

Andy Witts is passionate about being prepared for emergencies after his experiences in the military and using software to make tasks easier. He is eager to share this passion with attendees at DRJ’s upcoming fall conference.

Witts will present “Increasing Mobile Reliance” at DRJ Fall 2019 in Phoenix. He has been consulting services manager for BC in the Cloud for the past year and has worked in the business continuity and disaster recovery field for 12 years.

According to Witts, the continuing shift in the traditional workforce means fewer people in the office and more people working from home. This also means instant access to work-related applications. Data must be reliably available anytime, anywhere. In the business continuity and disaster recovery field, many software applications offer mobile app options. Many organizations focus on developing well-built plans for their programs, but Witts will ask attendees if they have explored and implemented well-developed and cohesive use of mobile devices. His session will explore the use of mobile devices in the BC/DR field at a program level and will offer best practices and risks to avoid doing so.

“I will demonstrate that many of us ask for mobility but aren’t prepared or using it correctly where it is needed,” says Witts. “Many of us expect mobile functionality in the software we use in BC/DR, but are you using it correctly or at all?”

Witts will give a lecture with PowerPoint that includes slides that offer best practices and time for attendees to ask questions. He will connect with his audience by asking important questions of his entire audience to validate points. An “insider tip” he plans to share is where and how to focus mobile capability.

In the BC/DR industry, Witts works closely with program administrators and users to ensure they are using the BC in the Cloud platform to its fullest potential. He has successfully deployed BC/DR programs on different platforms globally.

His past roles consisted of global administrator for DXC Technology, formerly Computer Science Corporation, product manager for CMS at SunGard Availability Services, and software trainer and product specialist for Strohl Systems.

Witts was also an officer in the Royal Navy and a pilot.

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Jason Porter | Pinkerton

DRJ Fall 2019 | Tuesday, October 1, 2019 | Breakout Track 7, Session 1 | 1:30 p.m. – 2:30 p.m.

Jason Porter will share his nearly 20 years of experience in the business continuity and disaster recovery industry with DRJ Fall 2019 attendees.

During his presentation titled “The Evolution of Risk Management: Leveraging Data, Al, and Machine Learning for Disaster Recovery,” Porter will share his passion for what he does and answer attendees’ questions on this topic.

According to Porter, the collection and utilization of big data continues to rapidly change the way businesses are operating. In the era of this digital transformation, a major challenge being addressed by data-driven decision-making is how to stay ahead of the dynamically changing threat landscape, ensure workplace safety, and improve business continuity in the face of a natural disaster. New tools are being deployed based on artificial intelligence and machine learning which make predicting the financial impact, recovery time, and market share changes that events such as hurricane and wildfires can have on a business.

Porter says having access to data is just one part of the solution. “Turning that information into intelligence that helps the ‘boots on the ground’ team mitigate risks is the bigger challenge.”

An interesting scenario which Porter will share with his audience is showing them through a scientific double-blind study that all risks are interconnected and have a direct impact on the total risks faced.

“The top threat today didn’t exist five years ago and the top threat five years from now doesn’t exist today,” says Porter. “It takes vigilance and innovation to keep ahead of the current risk landscape and keep an eye on your total risk perspective.”

He will share an “insider tip” with attendees during his DRJ session: if big data collection and analysis aren’t part of a risk management program, then professionals are leaving their strategy development to “gut feel” or “what we’ve always done.”

“These are unreliable at best, dangerous at worst,” says Porter.

Porter is vice president of Pinkerton and has held his current position for 10 years. He is a certified protection professional and certified risk manager and attended Harvard University and studied cyber risk management. He is also an avid hunter and outdoor enthusiast.

When Porter was straight out of high school, he served in the Marine Corps where he was a member of the Fleet Anti-terrorism Security Team which provided elite force protection all over the world. Upon completing his military service, Porter realized he had acquired sets of skills which could be applied to a non-military market. He helped start a small boutique firm based in Las Vegas, Nev., and was a contractor to Pinkerton for eight years before accepting a full-time position.

Porter says Pinkerton is unique in that it has a historic 169-year legacy which is woven into the fabric of U.S. history. Allan Pinkerton started the company as the first private detective agency. The logo he developed for it featured an eye, which later became the basis of the term “private eye.” Pinkerton also developed the first criminal database, created the mug shot concept, hired the first female detective, and famously thwarted a plot to assassinate President Lincoln in Baltimore.

“And while we’re not on horseback anymore, being able to be part of that legacy and living by our motto ‘We never sleep’ fuels my passion and drive for my profession,” says Porter. “Not many people have the honor of saying, ‘I am a Pinkerton.’”

As a Pinkerton vice president, Porter is responsible for all protection and response operations. He has been with Pinkerton since November 2008 and has been involved in corporate, criminal, and civil investigations. He has also been part of risk management and executive protection for almost 20 years. He has more than 10 years of high-level corporate security experience in a variety of industries.

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Vivian Marinelli | FEI Behavioral Health

DRJ Fall 2019 | Tuesday, October 1, 2019 | Breakout Track 7, Session 5 | 1:30 p.m. – 2:30 p.m.

Dr. Vivian Marinelli’s passion comes from experiencing the resiliency of people, organizations and communities when they are provided the basic support necessary to recover and restore their own support systems. This support begins with basic information about who was or was not involved in a particular situation.

“The impact of the crisis on family members, friends and colleagues is the next information needed,” she says. “This two-way communication and sharing of information are paramount during a crisis both at the organizational and individual levels to help to decrease the level of anxiety and distress that is experienced.”

According to Marinelli, disaster recovery for the organization also relies on their ability to communicate information and updates to their stakeholders as the response evolves.

Marinelli is senior director of Crisis Management Services, FEI Behavioral Health. She has been in her current position for 11 years and in the business continuity and disaster recovery profession for 20 years.

She presents “The First Hour: Social Media in Crisis Communications” at DRJ Fall 2019 in Phoenix.

As a psychologist, Marinelli’s focus is on the effects of trauma and the recovery of individuals, families and communities. She initially began consulting with FEI because of their work supporting mass casualty events. The first situation involved an all-fatal aviation crash with 217 passengers. The consultation involved support of the families of the victims as well as the airline staff and operations. Since that initial response, Marinelli has been involved in numerous mass casualty events including the terrorist attacks of 9/11.

During her presentation, Marinelli will discuss about what happens when a crisis occurs. Individuals who need information extends beyond those directly impacted. However, emergency response teams may be so focused on managing the situation that they fail to effectively communicate with internal and external audiences and track public relations.

“A lack of communication from an organization during a crisis can lead to both potential brand reputation damage, and safety concerns,” says Marinelli. “Effective social media management is vital to controlling the validity of information being shared as well as any potential fallout.”

Marinelli will include a question-and-answer session in her presentation and share information with real-life examples.

One “insider tip” she plans to share with attendees is how a crisis communication plan needs to include guidance on postings for personal social media accounts for employees and staff.

“Your crisis communications plan needs an annual checkup and stress test to be in the best shape possible and ready to respond.”

Marinelli also says a crisis communications plan should include social media monitoring or listening well past the initial crisis response. “I will share a crisis response situation which appeared to be resolved successfully. However, social media monitoring revealed otherwise.”

In her position as senior director of crisis management services, Marinelli is responsible for leading and directing a full complement of emergency support services for her clients which include universities, government agencies, airlines, hospitality, entertainment, and corporate entities. The services include review of existing emergency response and family assistance plans to ensure operational feasibility as well as consultation on emergency preparedness, crisis response, family assistance, and crisis communication in accordance with industry requirements, company policies and procedures, and best practices from lessons learned from previous responses.

In addition, Marinelli oversees the internal and external FEI Crisis Support Team and has been the principal architect in designing, developing, and training a highly successful team of specialists focused on supporting the critical needs of individuals, families, and communities during disasters.

Marinelli is recognized as a subject matter expert in academic, corporate, and government emergency response and has traveled the world to deliver trainings to her clients and communities Working with people and effective communication are vital as her role as a consultant and crisis responder. She has responded to multiple mass casualty events of both natural and man-made in nature. She has provided support to the families and individuals directly impacted by multiple aviation disasters, terrorist attacks of 9/11, hotel bombings in Islamabad and Jakarta, Boston Marathon bombings, and the attack in Nice. Her responses to natural disaster incidents include Hurricanes Katrina, Rita, Irma, Maria, and Superstorm Sandy. More recently, she has been providing support on crisis communication response including development of press releases and media response during a crisis.

Marinelli has presented at numerous conferences including the National Center for Spectator Sport Safety and Security, Campus Safety Conference, NFL Security Conference, and Inaugural Conference for College and University Safety and Security. She has been a panelist at the McKenna Long & Aldridge LLP Airline Symposium and the Regional Aviation Association.

She holds a doctoral degree in clinical psychology.

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Dr. Robert Chandler | Lipscomb Univ.

DRJ Fall 2019 | Wednesday, October 2, 2019 | General Session 6 | 10:45 a.m. – 11:45 a.m.

DRJ Fall 2019 attendees have an amazing opportunity to gain knowledge and expertise from someone who has more than four decades of experience in the business continuity and disaster recovery profession.

Dr. Bob Chandler will give participants the chance to gain firsthand insight three different times: at his general session, workshop, and short course.

During his general session presentation, titled “Innovation Crisis Management: An Innovative Approach for Anti-Crisis Innovation Leadership,” Chandler will present a research-based practical application model for innovative crisis and consequence management leadership as a normative approach to improve effective anti-crisis leadership.

According to Chandler, innovation is important, but sometimes people struggle to define what exactly “innovation” looks like when it comes to crisis management. Gleaned from research into the psychology of innovation as well as innovation’s impact on performance, this session will offer valuable steps toward cultivating and integrating innovation concepts in actionable ways.

Chandler says the applied research field of “anti-crisis” – which includes actions which are intended to prevent or counter a crisis – is an important field for the crisis management, business continuity, and disaster recovery professions.

“Innovation is much more than adopting a new process, trying a new technique, or using a new tool,” says Chandler. “Innovation crisis management is a holistic market or mental disposition that transforms crisis leadership from fundamentally reactive to predictably proactive.”

Chandler will use hands-on approach combined with lecture and whole- and small-group discussions during his presentation. He will also include a question-and-answer portion during the session. He plans to make direct connections with his audience by providing relevant case studies and multiple examples which attendees can use to apply to their businesses.

One insider tip he promises attendees will gain is how to develop their own innovation crisis management leadership style.

Chandler will present a workshop titled “Innovative Considerations for Building and Sustaining More Effective Teams: Avoiding Problems and Enhancing Performance.” In addition, he will present a short course titled “Basics of Workplace Violence Behaviors of Concern Threat Assessment.”

He is a professor and director of graduate and professional programs at Lipscomb University. He has been a professor for 38 years. In addition, he is a consultant and crisis and consequence management coach.

Chandler has worked for 42 years in the business continuity and disaster recovery profession. As a scholar, researcher, and teacher, he has found the various aspects of human performance during non-routine contexts to be a fascinating area of investigation.

“My passion, however, is not just researching this aspect but making practical applications into understanding human performance as well as helping improve and enhance such performance,” he says.

Chandler has written or co-authored multiple books, more than 200 scholarly and professional papers, and has spoken at more than 100 of the world’s foremost conferences, seminars, and symposiums. His models and analytic tools have been adopted and used by government agencies, private sector businesses, and not-for-profit organizations.

He holds a doctoral degree from University of Kansas, master’s degree from Wake Forest University, and bachelor’s degree from Harding College.

In addition to serving on the faculty at the university, Chandler is a subject matter expert, trainer, and consultant to a wide range of business and industry sectors. He founded AVINDEX, LLC, which provides crisis and consequence management services.

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Regina Phelps | EMS Solutions Inc.

DRJ Fall 2019 | Tuesday, October 1, 2019 | Tuesday Workshop 1 | 3:00 – 5:30 p.m.

Cyberattacks and breaches are an everyday occurrence. What are the chances of this happening to your organization?

According to Regina Phelps, the answer to that question is “very, very good.”

Phelps says it could be a loss of customer data, ransomware, loss of access or information, or any number of issues.

“The number of major cyber breaches which occur on a monthly basis is mind-boggling,” she says.

In spite of all of these incidents, few companies have serious plans for how they will respond to the impact of an actual cyber event, and even fewer stress-test those plans.

“Such exercises force real-time situation analysis and decision-making in much the same way that a fire drill does, while recognizing that cyber incidents are infinitely more complicated,” says Phelps.

This workshop is titled “What Type of Exercise Do Your Executives Want? Cyber! This Is Your Chance to Make It a Great One!”

Phelps will use her years of expertise to present valuable information to attendees of this workshop on Tuesday, Oct. 1. Business continuity planners, crisis managers, and their IT counterparts will learn how to stage a cyber breach exercise that will test preparedness, reveal “hidden” circumstances, and sharpen their responsiveness of everyone. This includes top executives to front-line business managers and technologists.

Business professionals who attend this session will learn how to go about developing a realistic cyber exercise to challenge their crisis management team, technology staff, and business units.

“You will leave this workshop having thought out some key aspects of a cyber tabletop exercise, feeling better prepared to develop the exercise (and perhaps a bit more paranoid),” says Phelps.

She will cover four key topics at this workshop:
-what a cyber exercise is – and what it isn’t
-eight critical elements that make a cyber exercise work
-what happens when everything quits working
-cyber breach exercise design principles

“Your chances of having a cyber incident are between 90 to 100 percent,” says Phelps, “and you need to get ready for impact.”

Phelps, certified as a CEM from the International Association of Emergency Managers, is an internationally recognized thought leader in the field of emergency management, pandemic, and contingency planning. Since 1982, Phelps has provided consultation, training, and speaking services to clients on four continents. She is also founder of Emergency Management & Safety Solutions, a consulting firm. Her niche includes crisis management team development, pandemic planning, and the development of exercises for large global companies. She has been a consultant for 37 years. In addition, she has been involved civically in a variety of issues, including business continuity, women’s boards and commissions, environmental and bird boards and commissions, and social issues. She has a bachelor’s degree from Arizona State University and an MPA from San Francisco State University.

She is a resident of San Francisco, bird watcher, environmentalist, and frequent traveler.

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