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Melanie Lucht | Carnegie Mellon University

DRJ Fall 2019 | Monday, September 30, 2019 | Breakout Track 1, Session 1 | 1:30 p.m. – 2:30 p.m.

In a recent peer review of seven top-tier higher educational institutions, only two organizations incorporated emergency management and business continuity into their ERM programs.

“Manage a risk or manage a crisis?” said Melanie J. Lucht. “Identifying and capitalizing upon the common threads between emergency management, business continuity, and enterprise risk management will not only streamline processes and improve communications, it will strengthen organizational resiliency.”

Lucht, MBCP, MBCI, CIC, CCM, will present “Emergency Management, Business Continuity, and Enterprise Risk Management – Bringing It All Together in the Name of Resiliency” at DRJ Fall 2019.

According to Lucht, enterprise risk management is an evolving and growing discipline where many organizations continue to learn as they go. Ideologies which work for one will not work for others. Although many organizations dedicate significant time and resources to emergency management, there are greater opportunities to develop these areas under an ERM framework to strategically sense and proactively address areas of risk that have the potential to impact the organization.

During her presentation, Lucht will share with attendees that even though many organizations dedicate significant time and resources to emergency management, there are greater opportunities to develop these areas under an ERM framework to strategically sense and proactively address areas of risk that have the potential to impact the organization. Attendees will learn how Carnegie Mellon University was able to achieve this by focusing on supporting organizational resiliency that aligns to the strategic mission and values of the university.

She is associate vice president and chief risk officer of enterprise risk management for Carnegie Mellon University. She has held this position for one year but worked in risk management for 22 years. She has been in the disaster recovery and business continuity profession for 13 years. In her current role, she oversees environmental health and safety, disaster recovery and business continuity, emergency preparedness, and risk operations.

Lucht will give a lecture and use a PowerPoint for her DRJ Fall 2019 presentation. In addition, she plans to use storytelling, real-life examples, and questions from the audience to guide her presentation. Attendees will learn how different aspects of organizational resiliency can be successfully managed under one reporting structure.

As a former insurance underwriter, Lucht immediately saw the ROI in proactive planning, preparation, and exercises to mitigate the impact of disruptive events.

“My passion as a business continuity professional blossomed as I realized the opportunity to learn everything about how an organization functions, the fulfillment of building relationships with the people who make an organization function, and the work that is done to ensure organizational resiliency can truly make a difference in people’s lives,” said Lucht.

Her tenure with Carnegie Mellon began in 2013 as the senior manager for Disaster Recovery and Business Continuity Services. In August 2018, she was promoted to associate vice president and chief risk officer. Prior to her years at Carnegie Mellon, she was the vice president for Enterprise Business Resiliency at PNC Financial Services and has an extensive background in the insurance industry.

In 2017, Lucht was recognized internationally by the Business Continuity Institute as Continuity and Resiliency Professional of the Year for the private sector. In 2018, she successfully completed the first offering of the chief risk officer executive education program at Heinz College. Lucht was the only woman in the class of 16 executives. She was a member of the project team which achieved top honors in the program.

She serves on the advisory boards for Terra Dotta and Fusion Risk Management and is a member of the Carnegie Mellon Women’s Association. She received a bachelor’s degree in criminal justice and a master’s degree in administration of justice from Mercyhurst College.

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Yumiko Sato | Japan Airlines Co., Ltd. (JAL)

DRJ Fall 2019 | Monday, September 30, 2019 | Breakout Track 2, Session 5 | 2:45 p.m. – 3:45 p.m.

Haneda Airport in Tokyo’s metro area, is the third-busiest city airport system in the world. In 2017 alone, the airport handled 86 million passengers.

Recently the airport was closed for three days, Japan Airlines recognized the need for a strategic BCP to assure commercial aircraft operations could resume from an alternative airport. Sato and her team immediately implemented its BIA plan and developed a strategic BCP to resume JAL flights from alternative airports within 72 hours.

Japan is a disaster-prone country. As a result, Tokyo faces the risk of a large-scale earthquake in the metropolitan area. The operation of the airlines is also affected by the weather, which can be another major risk management issue.

Yumiko Sato, manager - risk management General Affairs, has been leading Japanese Airlines’ business continuity plan as head of the project team this past year. The scope of the plan is for a possible catastrophic earthquake in the Tokyo Metropolitan area.

Ms. Sato will bring her case study to DRJ Fall 2019 when she co-presents with Noriyuki Sakamoto, chief consultant of business resilience and risk management, for Tokio Marine and Nichido Risk Consulting Co., Ltd. , and Yasuhiko Iwasaki asst. manager - risk management General Affairs, Flight Operations Administration, Administration Dept. Taiwan and International Relations and Alliances of China. The group’s presentation is titled “The Strategic BCP for Japan Airlines.”

They’ll also include a question-and-answer session during their presentation. In addition, they will share real-life examples and insider tips such as how professionals can create strategies based on the level of damage in order to resume “business as usual.”

Sato has worked in her current position for a year. “I have been assigned to the project because I have been in charge of many company-wide projects and have knowledge of the airport site,” she said.

Sato has held a variety of important positions, including vice president of Kita-Kyushu’s airport office at Japanese Airlines and also a management spot on Tokyo’s Organizing Committee of the Olympic and Paralympic Games.

When she isn’t working in the BC/DR field, she enjoys gardening and kimono and tea ceremonies.

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Phil Lambert | Ripcord

DRJ Fall 2019 | Sunday, September 29, 2019 | Sunday Workshop Session 2 | 1:00 p.m. – 3:30 p.m.

Phil Lambert plans to share stories, answer questions, and brainstorm to connect with his audience at DRJ Fall 2019. He also has multiple handouts to provide for attendees.

During his presentation “People, Not Paper: Resiliency Begins with Training,” Lambert will lecture, lead whole-group discussions, and provide hands-on learning for attendees at his session.

“I will facilitate with the collaboration and assistance from the people in the room,” he said.

According to Lambert, people are taught to build plans. “But it’s the participation in the process of developing plans that really prepares an organization to respond, restore, and recover well.”

“How do we get people to participate in the program?” is one of the questions Lambert intends to ask his audience.

In addition, he will share insider tips such as how to establish buy-in, ownership, and participation. He also said professionals should make it as easy as possible for people to participate in programs.

“People don’t use plans,” he said. “They respond intuitively.”

Lambert, MBCI, CBCP, is founder and program architect for Ripcord Solutions. He has been in his current position for 13 years and the business continuity and disaster recovery profession for the past 24 years.

He said a company opportunity motivated him to join the current profession. He knew after initial training this was the career field for him.

“The work we do is uniquely important even if others don’t embrace it,” he said. “It’s my job to provide the help they need to understand not only the value preservation but value creation we provide.”

Lambert has engaged with numerous companies of all sizes. “I know what works to engage senior leadership.”

He earned a bachelor of science degree when he turned 50. He’s now been married for 44 years to the same woman. They have six grandkids and one dog.

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William Hord | Quantivate

DRJ Fall 2019 | Sunday, September 29, 2019 | Solutions Track 6 | 4:00 p.m. – 5:00 p.m.

Hord will be a presenter at DRJ Fall 2019. He will offer attendees “insider” tips about the areas needed to evaluate an ERM program, both strategically and operationally.

Hord has nearly 30 years of experience in executive management within the financial services industry focused in risk management, business continuity, financial software, lending, and collections. He has been vice president of ERM Services at Quantivate for nearly four years.

“I’m a risk geek,” he says. “Growing up in a rural environment, we were always concerned with various risks and how to be prepared to mitigate or face them.”

Hord will share his experiences and provide continual feedback throughout his presentation, titled “Assessing Your ERM Program for Continued Success.”

There are important questions professionals must ask to assess their ERM programs:
-Where is your ERM program today related to its effectiveness at assessing your strategic planning and execution (top down ERM)?
-Are your operational process risk assessments (bottom up ERM) fully functional and producing useful data as well?
-Are you achieving the prescribed ERM departmental goals and objectives to drive your program’s success?
-Is your ERM governance in need of improvement?

These questions and many others should consistently be addressed and opportunities for advancement determined to continually mature your ERM program for continued success.

Hord will discuss these topics which professionals should be assessing to establish their ERM program’s effectiveness and increased maturity for future growth.

“Strategic planning implemented today,” says Hord, “becomes operational business processes tomorrow.”

Hord’s presentation will be exciting, engaging and collaborative. He will seek audience participation and inquire about their experiences in order to enhance the overall value of his presentation.

“Without proper risk assessment of your strategy,” says Hord, “your operational processes will bear the burden of new or combined risks born from your strategy execution. This is the tail wagging the dog. These new risks should be determined during the strategy phase so the required existing or new controls can be designed and implemented during the strategy implementation.” He says it’s “always better to be Smokey the Bear and prevent the fire then always asking your operations to play firefighter.”

Prior to joining Quantivate, Hord recently spent the last several years as the vice president of ERM to help lead a Midwest financial institution as their BSA officer, compliance officer, and security officer.

While there, Hord was responsible for overseeing enterprise risk, business continuity, vendor management, compliance, fraud prevention, lending and new account quality assurance, BSA/AML, emergency response, physical security, bonding/insurance, and audit management.

Hord is COSO and Compliance Certified along with being an exciting presenter, engaging the audience for maximum immersion in a given topic. He consults with numerous financial institutions and companies across the country, helping them to shape and build their risk management programs. He also works with many associations and professional organizations to enhance and teach their ERM curriculum.

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Mike Trpkosh | Virtual Corporation

DRJ Fall 2019 | Tuesday, October 1, 2019 | Breakout Track 7, Session 4 | 1:30 p.m. – 2:30 p.m.

Mike Trpkosh will discuss the basic components of a cybersecurity program, how cybersecurity has moved out of the shadow of IT to become a strategic partner in business continuity discussions, and ways the two can partner to benefit any organization.

Trpkosh, a cybersecurity practice leader with Virtual Corporation, has 30 years of experience in IT and 22 years of experience within information and cybersecurity.

During his presentation titled “Cybersecurity – Business Continuity’s Newest Strategic Partner,” Trpkosh will give a lecture and provide a question-and-answer session. He will provide real-life scenarios in which the audience can relate. His presentation will be available on DRJ’s website after the session is completed.

“Insider threats have always been the largest security risks to organizations,” says Trpkosh. He says often cybersecurity and business continuity operate as isolated silos within their organizations. Efficiencies and opportunities are lost when these two functional units remain independent of each other.

“By adding a risk element to BIAs, companies can more thoroughly prepare for events resulting from digital transformation.

Trpkosh began his career as a developer in IT. As malicious code reviews used to identify vulnerabilities became more complex, he discovered his passion which ultimately led him to become an information and cybersecurity specialist.

His passion is fulfilled by the desire to help people adapt to the threatscape which is today’s business environment.

Trpkosh, CISSP, CISM, and CISA, has a bachelor’s degree from the University of North Texas and an MBA from the University of Dallas.

He is a lifetime resident of Texas and enjoys spending time with family, kayaking, and fishing.

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