Breakout Track 1

Breakout Track 1 Monday, September 30, 2019: 1:30 p.m. - 2:30 p.m.

Breakout Track 1 – Session 1

Emergency Management, Business Continuity, and Enterprise Risk Management - Bringing It All Together In The Name Of Resiliency

Monday, September 30, 2019
1:30 p.m. – 2:30 p.m.

Melanie Lucht, Carnegie Mellon University

Speaker Spotlight

Melanie Lucht

Enterprise Risk Management (ERM) is an evolving and growing discipline where many organizations continue to "learn as we go." Ideologies that work for one organization will not work for others. In a recent peer review of seven top-tier higher educational institutions, only two organizations incorporated emergency management and business continuity into their ERM programs. Some organizations have each of these areas managed within different organizational structures that may not interact with each other. Although many organizations dedicate significant time and resources to emergency management, there are greater opportunities to develop these areas under an ERM framework to strategically sense and proactively address areas of risk that have the potential to impact the organization. Learn how Carnegie Mellon University was able to achieve this by focusing on supporting organizational resiliency that aligns to the strategic mission and values of the university.

About Melanie Lucht
Melanie Lucht is the Associate Vice President and Chief Risk Officer for Carnegie Mellon University. In this role, Melanie oversees Enterprise Risk Management, Environmental Health and Safety, Disaster Recovery and Business Continuity, and Emergency Preparedness.

Breakout Track 1 – Session 2

Game of Thrones and Business Continuity - How to survive even if you are not the mother of dragons?

Monday, September 30, 2019
1:30 p.m. – 2:30 p.m.

Julia Halsne, East Bay Municipal Utility District

Julia Halsne

The East Bay Municipal Utility District (EBMUD or District) provides drinking water to 1.4 million customers and treats wastewater for 685,000 customers on the east side of San Francisco Bay in Northern California. The District's products and services are vital for public health, fire protection, economic development, and quality of life. The mission of the District's Business Continuity (BC) Program is to reduce the consequence of any disruptive event to a manageable level. The District's Emergency Preparedness Program manages critical response functions during emergencies to protect people, property and the environment. This program supports EBMUD's efforts to be a resilient organization that is prepared for and can respond to and recovery from adverse events. The first business continuity plan was originally drafted in 2001.

As the District's program has evolved and different events occur, the plans, supporting documents, mitigation measures, exercises and training have all changed. Learn the path that this agency has taken and lessons learned along the way and where they are today. Ideas and tips for working through various common issues and measuring results. The presentation is intended to be an interactive discussion of challenges and obstacles to overcome to ensure your program is effective and valued in your organization.

About Julia Halsne
Julia Halsne has over 33 years of combined experience in the environmental, water, and wastewater industry. She is responsible for the East Bay Municipal Utility District’s (EBMUD) Business Continuity Program. Julia oversees 23 separate BC plans and the enterprise wide program plan. Julia developed the first business impact analysis and risk assessment, as well as the District’s Hazard Specific Response Plans, Crisis Communication Plan, and several other key documents that support the program. She is responsible for monitoring annual exercise plans for the BCPs, bi-annual updates to the plans, facilitates District-wide and Emergency Operations Team exercises, administers the exercise after action report tracking program, conducts training, provides oversight and administration of the Floor Warden program, and facilitates implementation of the mitigation measures for critical functions. She reports to the Senior Management Team and the Board of Directors regarding the status of the various programs and District readiness.

Julia Halsne received her certification as a Business Continuity Professional from the Disaster Recovery International (DRI), Masters in Business Administration, Masters in Environmental Science and Bachelors in Chemistry. She has served in several positions on the Board of Directors for the Business Recovery Managers Association (BRMA).

Breakout Track 1 – Session 3

Independent Business Continuity Management Assessment in 8 weeks!

Monday, September 30, 2019
1:30 p.m. – 2:30 p.m.

Margaret Millett, MetLife

Margaret Millett

Learn how to evaluate and mature your business continuity and disaster recovery capabilities, with an independent assessment on primary services: 1) An understanding of the program's framework current state 2) conduct an assessment of the Programs in the context of best practices, and other relevant regulations 3) Review the Business Technology and Continuity Management program governance 4) Identify needed enhancements, current state maturity and future state roadmap for building a resilient program aligned to company's risk tolerance and regulatory requirements 5) Recommended action plans to close identified gaps including estimated cost range for individual initiatives 6) An executive level report and presentation summarizing assessment results and resiliency transition roadmap.

About Margaret Millett
Margaret Millett is an Assistant Vice President at MetLife responsible for their Global Resiliency Program. She has been actively involved in the business continuity field since 1993 and worked for financial services companies in Boston, Massachusetts and Dublin, Ireland. She spent six years working for eBay in California prior to moving to North Carolina in 2014. Margaret has held board levels positions with business continuity organizations, written publications and spoken at business continuity management conferences in North America, Europe, Asia and the Middle East.

In 2011, Margaret was awarded a Master of Science in Business Continuity from Norwich University in Northfield, Vermont with honors. She has been certified as a Member of the Business Continuity Institute (MBCI) and a Master Business Continuity Professional (MBCP).

Affiliations include: The Business Continuity Institute, Continuity Insights Editorial Advisory Board, Disaster Recovery Journal Editorial Advisory Board, Business Continuity Professionals of the Carolinas, DRI International and a member of the US Technical Advisory Group to ISO Technical Committee 292.

In 2015, Margaret was named the head of the Eastern North Carolina Alzheimer’s Association Board of Directors.

In 2018, she was nominated for a global award within her profession by The Business Continuity Institute.

Breakout Track 1 – Session 4

Operational Risk Management - a missing key to true resilience

Monday, September 30, 2019
1:30 p.m. – 2:30 p.m.

Vicky McKim, Aureon

Speaker Spotlight

Vicky McKim

Knowing the risk exposure of your day-to-day operations is an important part of controlling and managing risk. Most companies do well at managing the financial and market risks. Many will monitor their regulatory and contractual risks. Operational risk is often covered only by insurance products. Some business managers lean heavily on the loss control agents of their insurance carriers. These dependencies can leave many unaddressed vulnerabilities and exposures, that eventually affect your day to day resilience.

This session will review common areas to include during an operational risk assessment, as well as exploring some of the frequently overlooked threats to business operations. Risk rating and mitigation are two other key areas that will be covered. Learn about concepts for presenting information to executives and managers who approve strategies and fund mitigation efforts. While cyber security is at the forefront of concerns, no one should neglect the other risks that threaten business operations and corporate assets. Adding robust operational risk management to your enterprise risk governance program will reduce overall exposure and create a more resilient business operation.

About Vicky McKim
Vicky McKim is Risk Management & Business Resilience Director at Aureon. She is an Associate Fellow of the Business Continuity Institute. Vicky also holds Master Business Continuity Professional and Risk Management Professional certifications. She has 30-years of experience in the field of risk management, business continuity, and disaster recovery, including BCM Program Director for two global organizations. Vicky has spoken and taught at national, regional, and local conferences for more than 15 years and regularly contributes articles for publication.

Vicky's broad experience provides her audiences with a proven perspective on how to improve risk controls and continuity for their business operations, along with many practical examples of what the next steps may look like. Vicky’s stories and practical guidance empower those listening for action, to create more resilient environments for their workplace.

Vicky currently serves on the DRJ Editorial Advisory Board and as a board member for Safeguard Iowa Partnership.

Breakout Track 1 – Session 5

Engage, Educate, Evolve - Transforming Your Enterprise Resiliency Program

Monday, September 30, 2019
1:30 p.m. – 2:30 p.m.

Susan Brown, Guggenheim Partners
Tracy Rice, Fusion Risk Management

Susan Brown Tracy Rice

Many organizations struggle to demonstrate value to the business beyond the basics of collecting BIAs, building plans, and conducting exercises. By aligning your program goals to your organization's mission, you'll jump-start a culture change and transform your business to focus on enterprise resiliency. This session presents proactive, forward-thinking approaches to engaging and educating employees and shares how small, but impactful steps rippled throughout the organization, improving program visibility, perception and value. The result? A world-class program!

About Susan Brown
Susan Brown has more than twenty-five years of strategic and tactical leadership in the building of Business Continuity Programs, her vision and expertise in leading objectives to develop, recommend, support and implement enterprise-wide business continuity, disaster recovery, and risk management efforts have driven successful risk mitigation processes and procedures within the financial services arena.

About Tracy Rice
Tracy Rice more than twenty years of experience in business continuity, Tracey is an accomplished industry leader and a passionate solutions evangelist, who builds relationships with BCM leaders in enterprise organizations across the globe. As Vice President of Customer Engagement at Fusion Risk Management, Tracey brings customers together, partnering with them to develop innovative solutions and to achieve new levels of program success. Tracey manages Fusion's Regional User Group Program and speaks regularly at regional, national, and global industry events.
“I believe that business continuity is very unique, where we work together both in and out of crisis. We share experiences, advice, and information to help people, companies, infrastructure, and our worlds be resilient. That’s really cool!”

Tracy's dedication to the industry shows more than just through her work. Tracey serves on several industry boards, enjoys mentoring and giving back to the community. Tracey was awarded BCI Americas 2017 and 2018 Personality of the Year.

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