Breakout Track 2

Breakout Track 2 Monday, September 30, 2019: 2:45 p.m. - 3:45 p.m.

Breakout Track 2 – Session 1

Lessons from the Northern California Firestorm: Organizational Behavior and Crisis Decision-Making

Monday, September 30, 2019
2:45 p.m. – 3:45 p.m.

Cliff Thomas, Colorado State University

Cliff Thomas

Based on in-depth research into the 2017 wildfires in Northern California, this session shares preparedness lessons that emerged from the disaster. The types of lessons discussed during this session will involve decision-making, organizational learning, and group behavior. While the California wildfires provide a context for the discussion, the information in the session will apply broadly to those who are responsible for planning or responding to unexpected events. The session will include recommendations for improving preparedness and resilience.

About Cliff Thomas
Cliff Thomas, PhD, MBCP, MBCI has over 25 years experience developing and managing all facets of organizational preparedness for a business, government, non-profits, and educational institutions. Cliff is an adjunct professor at Colorado State University and the University of Denver, and consults with a variety of organizations on preparedness matters. Recently, Cliff has conducted research concerning the topics of crisis decision-making and supply chain risk management. Cliff specializes in the influences of organizational behavior on preparedness.

Breakout Track 2 – Session 2

One company's journey to a modern DR solution- DRaaS

Monday, September 30, 2019
2:45 p.m. – 3:45 p.m.

Craig Rhodes, Pacific Coast Consulting
Drew Zhu, Slalom

Craig Rhodes Drew Zhu

When the facilities team at a healthcare organization in the Pacific Northwest announced to the IT team that they were undertaking a campus remodel project and they needed the on-prem data center for office space, the IT team quickly sprung into action to find a new home for their DR environment.

From learning of this management decision, to performing a due diligence assessment of their ability to use a DRaaS solution, into an RFI and RFP process, and coming to agreement on a contract, this was one of the most rigorous evaluation projects the company has undertaken.

This presentation will describe that journey of evaluation and discovery, including the rest of the story which describes the onboarding process and challenges faced along the way.

About Craig Rhodes
Craig Rhodes is a experienced professional actively engaged with various clients providing Data Center and Program Management consulting services. PMP-Certified project manager through the Project Management Institute. Unique insight into both Traditional and Cloud Data Center projects, Data Center Strategy, process improvement, as well as business continuity planning, and organizational resilience.

About Drew Zhu
Drew Zhu, with more than twenty years of experience in data networking as an engineer and architect, Drew has a keen ability in data-driven analytics and decision making while leading or engaged in projects in design and implementation of data centers and corporate networks.

Breakout Track 2 – Session 3

Building Capability and Community Through Cyber Incident Response Exercises

Monday, September 30, 2019
2:45 p.m. – 3:45 p.m.

Matthew Ricks, Stanford University

Matthew Ricks

While a natural disaster or related threat may impact your organization at some point, it's now a given that all organizations will eventually experience a cyber-attack or breach (if they haven't been compromised already), making it imperative that you improve your readiness to respond to cyber incidents. Planning and executing periodic cyber incident response exercises develops your organization's capability to respond and helps build your community of those who will be better prepared to respond. This session will: (1) make the case for why continuity planning professionals should lead cyber incident response exercises, and (2) provide practical steps with examples for planning and executing recurring exercises. Let's share our collective experiences to improve the readiness posture of all our organizations. Matthew Ricks, CBCP, is the senior director of IT Facilities Management and Business Continuity Management at Stanford University.

About Matthew Ricks
Matthew Ricks, CBCP, is the senior director of IT Facilities Management and Business Continuity Management at Stanford University. In addition to oversight of Stanford’s data centers and IT technical facilities, he has a focus on disaster recovery, business continuity planning, and emergency management efforts. Matthew co-chairs the Continuity Planning Working Group at Stanford (a cross-organizational team chartered to advance the need for continuity planning) and has presented to many executive audiences. Matthew leads annual DR and life safety exercises, as well as designing and leading quarterly information security incident response exercises. Matthew serves as incident commander for major IT incidents, and also represents the IT organization for university-wide emergencies at Stanford. Matthew has been at Stanford University for the past 11 years and was at Sun Microsystems in various regional and global IT leadership roles for 20 years. Matthew holds a BS in information systems management from the University of Maryland Baltimore County and an MBA from the University of Maryland University College. He is currently pursuing a master’s degree in Homeland Security from Penn State University.

Breakout Track 2 – Session 4

Crisis Management - The First Few Hours of Any Crisis Are Priceless

Monday, September 30, 2019
2:45 p.m. – 3:45 p.m.

Regina Phelps, EMSS

Regina Phelps

When an incident first begins to unfold, what makes it stay an incident instead of turning into a full-blown crisis? When faced with a fast moving and potentially catastrophic incident, what makes the difference in your ability to respond rapidly and effectively? Every organization is dealing with this issue as our current threats escalate in intensity and frequency. Ransomware, Malware, Denial of Service attacks and cyber intrusions of all kinds have placed a laser beam spotlight on how effective we are as an organization in the first few moments and hours of a crisis.

How will you spend the first few minutes of a potential crisis? This is often called the "Golden Hour," a term was first described by R. Adams Cowley, MD, when he recognized that the sooner trauma patients reached definitive care - particularly if they arrived within 60 minutes of being injured - the better their chances of survival. What your company does in those first few minutes and hour(s), just like with a trauma victim, will make all the difference in the world. To get the best outcome, the first thing you need is situational awareness, a sound assessment process and a clear understanding of from where issues are coming.

This fast-paced presentation will cover what you need to have in place to make that first hour truly golden for your organization.

About Regina Phelps
Regina Phelps is an internationally recognized expert in the field of crisis management, continuity planning and exercise design. She is the founder of EMS Solutions Inc, (EMSS) and since 1982, EMSS has provided consultation and speaking services to clients in four continents.

Regina Phelps is a frequent speaker at international continuity conferences and is consistently rated one of the top rated speakers in her field. She is known for her approachable and entertaining speaking style and her ability to take complex topics and break them into easily digestible and understandable nuggets.

She is the author of four books:

  • Crisis Management: How to Develop a Powerful Program
  • Cyberbreach: What is your defenses fail? Designing an exercise to map a ready strategy;
  • Emergency Management Exercises: From Response to Recovery
  • Emergency Management Exercises: From Response to Recovery Instructors Guide.

All four are available on Amazon.

Breakout Track 2 – Session 5

The Strategic Business Continuity Plan for Japanese Airlines (JAL)

Monday, September 30, 2019
2:45 p.m. – 3:45 p.m.

Yumiko Sato, Japan Airlines Co., Ltd. (JAL)
Noriyuki Sakamoto, Tokio Marine & Nichido Risk Consulting Co.,Ltd (TRC)
Yasuhiko Iwasaki, Japan Airlines Co., Ltd. (JAL)

Speaker Spotlight

Yumiko Sato Noriyuki Sakamoto Yasuhiko Iwasaki

Tokyo has the third-busiest city airport system in the world - Haneda Airport handled 85,408,975 passengers in 2017. In addition, Tokyo faces the risk of a large scale earthquake in the metropolitan area. After three days of the Haneda airport closure, Japan Airlines recognized the need for strategic BCP development to resume commercial aircraft operational from an alternative airport.

The team immediately started the implementation of BIA accordance with ISO 22301 development process and developed a strategic BCP to resume JAL flights from alternative airports within 72 hours.

Ms. Sato will explain how Japan Airlines designed and implement a successful BC plan to protect JAL from a large-scale Tokyo earthquake. Attend this session to hear how this massive project was accomplished within just 9 months. You'll understand the overview of JAL's BCP consisting of top management involvement, awareness activities, BC principles, BIA, risk assessment, BC strategy, new crisis management structure, etc. They also were able to develop a simulation-style exercise in which members of JAL's top senior management were directly involved.

About Yumiko Sato
Yumiko Sato, Manager, Risk Management General Affairs JAL, has held a variety of important posts, such as VP Kita-Kyushu airport office of JAL, a management post in Tokyo Organizing Committee of the Olympic and Paralympic Games.

About Noriyuki Sakamoto
Noriyuki Sakamoto, BCAO Certified Business Continuity Specialist Grade 3, is formerly known as BCM General Manager at NEC. Since October 2012, he works for TRC. He has been working on a number of consulting projects related to BCM development and exercises for major companies (manufacturing, distribution, transportation, etc.), government agencies, and hospitals.

About Yasuhiko Iwasaki
Yasuhiko Iwasaki is the Asst. Manager - Risk Management General Affairs, Flight Operations Administration, Administration Dept. Taiwan and International Relations and Alliances of China.

© Copyright 2019 Disaster Recovery Journal. All Rights Reserved.