General Sessions

General Sessions Monday and Wednesday Mornings

The morning General Sessions are tailored to a broad audience covering topics that appeal to all conference attendees.

Start your day of learning and networking with sessions that focus on the best business continuity strategies, trends and topics in the industry.

General Session 1

Developing an Innovative Mindset

Monday, September 30, 2019
8:15 a.m. – 9:15 a.m.

Paul Osincup, Positive Workplace Strategist

Speaker Spotlight

Paul Osincup

As Albert Einstein said "We can not solve our problems with the same thinking we used when we created them." From social media to artificial intelligence and from open workspaces to remote employees, today's professional environment has changed drastically in the last decade. Given the rapid changes we've seen in the past ten years, it's nearly impossible to predict what things will look like ten years from now. One thing we know for certain is that we will need to be innovative and creative in order to reduce risk and remain resilient. Discovering innovative solutions to problems or creative ways to navigate setbacks is much easier when you have intentionally developed an innovative mindset. This session will explore how to optimize creativity and fun as strategies for building an innovative mindset.

About Paul Osincup
Paul Osincup is a Speaker and Work Culture Strategist who helps organizations create more connected, productive, and intentionally positive places to work. A conflict resolution specialist, former university administrator, and comedian, Paul’s global mission for workplace happiness has provided him the opportunity to work with thousands of individuals and hundreds of companies including Nasdaq and Kaiser Permanente. Paul’s TEDx Talk, "Leading with Laughter: The Power of Humor in Leadership" has been viewed more than 200,000 times and his work has been highlighted in Forbes, Success Magazine, and on his mom’s refrigerator. Paul is also the President of the Association of Applied and Therapeutic Humor, an international organization dedicated to the study and application of humor to improve health and human performance.

General Session 2

Business Climate Change and Organizational Resilience

Monday, September 30, 2019
9:30 a.m. – 10:30 a.m.

Terence Lee, SAI Global + Strategic BCP
James Green, SAI Global + Strategic BCP

Speaker Spotlight

Terence Lee James Green

The climate is continually changing in the business world and as it does, threats to operational resiliency shift as well. There is an increasing dependency on third party vendors and digital infrastructure leading business continuity teams to adjust their focus. Many organizations are realizing the importance of aligning Business Continuity Management, Cybersecurity Risk and Vendor Continuity Management.
If your BCM organization is still operating in a silo, join Head of Strategic BCP, Terence Lee and Senior Consulting Manager, James Green as they discuss how BC professionals can build the strongest BC program for maximum operational resilience. In this session, attendees will learn:

  • The resilience factor of using an integrated approach to BCM and VRM
  • The truth on how vendor incidents can negatively impact your organization
  • Examples of how to successfully manage vendor incidents for optimal resilience.

About Terence Lee
Terence Lee, CBCP, Head of Strategic BCP, manages the operations of Strategic BCP, a division of SAI Global. He possesses over 25 years of expertise in IT Risk, Compliance, Policy, and Audit Management; Threat and Vulnerability Management; Business Continuity Planning and Management; Third Party Vendor Management; and Operational Risk Management.

About James Green
James Green, Senior Consulting Manager at SAI Global, is the recipient of the DRI Consultant of the Year 2019 and the BCI Continuity and Resilience Consultant of the Year 2019. James helps his clients understand the importance of business continuity not just during an emergency, but as an integral part of day to day operation. James has spent the majority of his career in the financial services industry and has worked on risk events that have occurred all over the globe, including civil unrest in Egypt during the Arab Spring, executive travel and protection in the Pacific Rim, and the effects of destructive tornados in Oklahoma.

Previously, Green was the global head of business continuity for Sykes Enterprises, a business process outsourcer with 50,000 employees and 80 locations worldwide. James holds the MBCI designation from the Business Continuity Institute, the Certified Business Continuity Professional certification from the Disaster Recovery Institute International and is recognized as an Enterprise Risk Management Expert by the Credit Union National Association. James is a sought-after speaker, and has been interviewed by multiple publications, on the topic of active shooters in the workplace.

General Session 3

Resilience & Innovative Leadership

Monday, September 30, 2019
10:45 a.m. – 11:45 a.m.

Dan Newton, PNC Financial Services
Leo Cronin, Cincinnati Bell

Dan Newton Leo Cronin

Leadership plays a vital role in achieving organization resilience. This can be managed in a number of ways from creating the appropriate risk culture to setting the tone on accountability and ownership; to overseeing forums that bring to light the most impactful risks to the organization. Dan Newton, Senior Vice President for Independent Technology Risk Management at PNC Financial Services, and Leo Cronin, Vice President and Chief Security Officer at Cincinnati Bell, will share an executive level overview of the elements and frameworks that are used to effectively manage risk and achieve organization resilience for major Corporations in the Financial and Telecommunications Sectors. The challenges and methods needed - are they alike or inherently different? Do we need to change how we perceive leadership to take us into a resilient future? Let's join the discussion and learn from these expert leaders.

About Dan Newton
Dan Newton has 20+ years of risk management and disaster recovery experience with 14 years in the Financial Industry. His areas of expertise include divisional, cloud-centric and enterprise wide programs with a special focus in technology, security, privacy and compliance as well as managing enterprise-wide risk communities

About Leo Cronin
Leo Cronin Vice President and Chief Security Officer. Leo is a highly accomplished and certified information security professional (CISSP) with extensive technical and business experience. He has a successful pattern of implementing cutting edge cyber security and risk management solutions throughout the past 30+ years. Leo holds Certified Information Systems Security Professional (CISSP) and Information Systems Security Management Professional (ISSMP) credentials.

General Session 4

You Have The Power To Transform Your Crisis/BC Program Into A Powerhouse

Wednesday, October 2, 2019
8:15 a.m. – 9:15 a.m.

Regina Phelps, EMSS

Regina Phelps

You have one particular tool in your toolbox that can make the difference in your program overnight. You have the ability to change human behavior, enrich your plans and program and engage everyone from executives to the most junior person in your team. How do you do this? It's simple - a well-designed exercise.

Exercises are a mainstay in the field of crisis management and business continuity planning. Although many companies hold exercises, and the organizers may be subject matter experts in a variety of areas, they do not excel in the discipline of designing and conducting the actual exercise. Which means they simply don't get the best results out of their effort. This fast-paced session starts with the silly little question… "Why are we doing this?" What looks like a simple query is actual one of the keys to getting the most out of every exercise you design.

This session peels back the design process with the goal of creating the best experience possible. Whether you are developing simple tabletop exercises or working on a full-scale exercise that resembles a Hollywood movie, this session will provide you some gems that will make your exercise sizzle. Since starting her consulting business in 1982, Regina Phelps has designed over 3,500 exercises - often over 100 exercises per year - and will share many of her secrets to ensure your exercise will be a blazing success.

About Regina Phelps
Regina Phelps is an internationally recognized expert in the field of crisis management, continuity planning and exercise design. She is the founder of EMS Solutions Inc, (EMSS) and since 1982, EMSS has provided consultation and speaking services to clients in four continents.

Regina Phelps is frequent speaker at international continuity conferences and is consistently rated one of the top rated speakers in her field. She is known for her approachable and entertaining speaking style and her ability to take complex topics and break them into easily digestible and understandable nuggets.

General Session 5

Resiliency in a Hybrid Platform, Multi-Cloud World

Wednesday, October 2, 2019
9:30 a.m. – 10:30 a.m.

Joe Starzyk, IBM

Speaker Spotlight

Joe Starzyk

Many companies are in the process of incorporating Cloud into their existing enterprise architectures as they look to integrate traditional processing capabilities and cross platform technologies with on-premise and remote cloud services. This presents a challenge when considering how to affectively maintain and deliver an end to end resiliency strategy that ensures continuous protection during the transformation to achieve business expectations.

In this session we will explore how the evolution of hybrid platform, multi-cloud designs will impact existing resiliency programs. Areas of focus will include technology implications, multi-site connectivity options, tiered recovery scenarios, isolated testing techniques, and the need for a single orchestration engine to continuously monitor and manage the program.

About Joe Starzyk
Joe Starzyk is a Senior Business Development Executive with IBM Business Resiliency Services and a Member of the IBM Academy of Technology with over 38 years of experience in the Business Continuity and Disaster Recovery industry.

General Session 6

Crisis Management: An Innovative Approach for Anti-Crisis Innovation Leadership

Wednesday, October 2, 2019
10:45 a.m. – 11:45 a.m.

Dr. Robert Chandler, Lipscomb Univ.

Speaker Spotlight

Dr. Robert Chandler

Innovation is a big buzzword. We think innovation is important, especially in the effective managing risk and consequences but we sometimes struggle to define what exactly is "innovation" looks like when it comes to crisis management and how a leader enacts it. This research based, practical application model for innovative crisis and consequence management leadership is articulated and offered as a normative approach to improve effective anti-crisis leadership. The session encourages commitments to further pursuit of identifying and assessing the capabilities of innovation knowledge, skills and abilities among those who are asked lead during unpredictable and challenging crisis situations. Gleaned from research into the psychology of innovation as well as innovation's impact on performance, this session offers some valuable steps towards cultivating and integrating innovation crisis management concepts in actionable ways.

About Robert Chandler
Robert C. Chandler, Ph.D. (University of Kansas) is an internationally recognized expert on multiple aspects of crisis management, leadership, decision-making, communication and human interaction in specialized contexts.

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