Solutions Track Sessions

Sunday Solutions Track Sessions Sunday, September 29, 2019: 4:00 p.m. – 5:00 p.m.

Solutions Track 1

Weighing the Supply Chain Anchors: How you can understand and defend against supply-chain cyber attacks

Sunday, September 29, 2019
4:00 p.m. – 5:00 p.m.

Christopher Duffy, SAI Global + Strategic BCP
Kevin Johnson, Secure Ideas

Christopher Duffy Kevin Johnson

Organizations now use an intricate web of vendors to deliver products and services to their customers. But as the dependency on others deepens, so does the risk of failure due to any kind of business outage. Join SAI Global's VP of Consulting, Chris Duffy as he explains how to perform a Vendor Impact Analysis (VIA) to understand a vendor's criticality for your recovery, readiness to support business needs within defined Recovery Timeframe Objectives, and impacts to associated functions. As public expectations for quick and efficient recovery rise, this session will show you how to close a gap in planning many organizations miss.

About Christopher Duffy
Christopher Duffy leads Strategic BCP’s professional services division, which provides new ways for customers to mitigate risk, build agile, resilient plans, while ensuring compliance with industry guidelines and federal regulations.

He is an industry award winning consultant and a Certified Information Systems Security Professional (CISSP) who possesses over 25 years’ experience in IT management, disaster recovery, business impact analysis, and risk mitigation.

Christopher also possesses extensive experience in vendor management, data center management, and acquisition integration. He is a frequent blogger, speaker, and author. He has received multiple awards in leadership and innovative IT.

Before joining Strategic BCP, he served as a senior consultant with the City of Philadelphia. While he was there, he correlated incident responses to Service Provider contract performance metrics. He has also served as a lead Business Continuity Consultant for Florida’s Tallahassee Memorial HealthCare, led a billion-dollar RFP project for the New Jersey State Motor Vehicle Commission, and worked with the South Carolina Department of Education in building a Business Continuity practice. Prior to these roles, Christopher served as CIO for Peirce College in Philadelphia, where he also graduated Summa cum Laude with his BS in Business Administration.

About Kevin Johnson
Kevin Johnson is the Chief Executive Officer of Secure Ideas.

Solutions Track 2

Increasing Mobile Reliance

Sunday, September 29, 2019
4:00 p.m. – 5:00 p.m.

Andy Witts, BC in the Cloud by Infinite Blue

Andy Witts

Now days many software tools offer mobile capabilities, in fact we have come to expect and demand accessibility of our data on mobile devices. Are we leveraging the full capability? Or, has it become a novelty that only a few select users utilize? During this session we will discuss some of the features, commonly used reasons and use cases for leveraging your mobile capability of the platform you're using.

About Andy Witts
With over 11 years’ experience in the industry, Andy Witts works closely with program admins and users to ensure that they are using the BC in the Cloud by Infinite Blue platform to the full potential. He has successfully deployed BC/DR programs on different platforms globally. His past roles consisted of the Global Fusion Risk Management Administrator for DXC Technology (formerly Computer Science Corporation (CSC)), the Product Manager for CMS at SunGard Availability Services, and a Software Trainer and Product Specialist for Strohl Systems. Prior to his time in BCP/DR, Andy was an officer in the Royal Navy and a pilot.

Solutions Track 3

Moving from Passive to Active Crisis Management

Sunday, September 29, 2019
4:00 p.m. – 5:00 p.m.

Jennifer Sand, Everbridge

Jennifer Sand

Many organizations currently employ a crisis management strategy that emphasizes planning and post-event analysis, but lacks operational effectiveness. Passive models do an excellent job preparing an organization for a crisis ahead of time but don't have the agility and transparency to manage real-world crises while they are unfolding.

With an ever-expanding threat horizon and high expectations from customers and the public, organizations can no longer rely on a passive model to get them through a crisis with minimal fallout.

Forward-looking organizations are closing the gap between planning and analysis by deploying an active crisis management model that has a greater focus on real-world execution and resolution. These organizations are accelerating the time it takes to restore operations and services while reducing cost and overhead associated with recovery operations.

This session will examine what goes into an active crisis management strategy, including governance structure, mobilizing response plans into active tasks, and keeping a distributed organization working from the same standard operating picture. Attendees will learn how to establish an effective command structure, test the effectiveness of current response plans and ensure SOPs get executed properly amid a crisis.

About Jennifer Sand
Jennifer Sand is VP of Product Management for Critical Event Management at Everbridge. Jennifer has over 15 years of experience defining and delivering large scale SaaS products. In her last role, Jennifer was the VP of Product Management at CloudLock, which was acquired by Cisco in August 2016. Prior to that, Jennifer held a number of positions across both product management and engineering, with a focus on solving high impact problems for mid-market and enterprise customers through cloud-based solutions.

Solutions Track 4

Program Totality – Managing the Connectivity and Completeness of an Entire Program

Sunday, September 29, 2019
4:00 p.m. – 5:00 p.m.

David Halford, Fusion Risk Management

David Halford

The field of BC/DR has multiple facets, ranging from business continuity, internal audit, risk management, building security and disaster recovery. Each have different ways of approaching a problem and can have different expectations for results. In our session, we will discuss the flow of data, who can provide the correct and critical data points and how does that benefit the organization.

About David Halford
David Halford is Vice President, Business Continuity/Disaster Recovery Solutions at Fusion Risk Management, where he leads Fusion’s product vision for all business continuity, disaster recovery, and crisis and incident management.

Solutions Track 5

Learning from Lessons Learned

Sunday, September 29, 2019
4:00 p.m. – 5:00 p.m.

Skip Williams, KingsBridge BCP
Bruce Wingert, Sykes Enterprises, Incorporated

Skip Williams Bruce Wingert

Hindsight is 20/20. Simple enough to say, hard enough to learn from. In BCP if you don't learn from your past, we should learn from others as history repeats itself! In this session, we'll discuss what current day self would tell "new to the field" self. This isn't an introduction to BCP session, this is a solid mix of advice, tips, strategies, stories and media clips from more than two decades experience in this ever-evolving field. If you are new to the industry, you'll learn what to and NOT to do (so you don't repeat our mistakes). If you are an experienced planner, you'll have a chance to share, listen and learn about mistakes made that might make you feel better to know they have been made a number of times before.

About Skip Williams
With 15 years of international business continuity consulting experience and the prestigious 2014 BCI Consultant of The Year award on his resume, Skip Williams has developed plans for every size of organization across dozens of business sectors. Skip’s straight talk approach and ability to cut through the industry’s buzzwords makes it easy for his clients to understand what is expected of them. Skip also allows humour and his demeanour to make consulting fun while still remaining focussed on getting the job done. KingsBridge has seen substantial growth over the last five years, and Skip has become a mentor to the additional staff members; sharing his wealth of knowledge and experience to give them a head-start to their own successful careers in BCM.

About Bruce Wingert
Bruce Wingert has an extensive background in Business Continuity and Disaster Recovery. With over 15 years of experience, Bruce has managed the BC/DR programs for companies in the retail, financial, health care, and business process outsourcing (BPO) industries. As an MBCP, Bruce has had to develop BC programs when they didn’t exist as well as overseeing mature programs which needed a refresh. Whether it’s BCPs, DRPs, RTOs, RPOs, BIAs, or any other acronym associated with Business Continuity, Bruce has probably worked with all of them throughout his career.

Solutions Track 6

Assessing Your ERM Program For Continued Success

Sunday, September 29, 2019
4:00 p.m. – 5:00 p.m.

William Hord, Quantivate

Speaker Spotlight

William Hord

Where is your ERM Program today related to its effectiveness at assessing your Strategic Planning and Execution (Top Down ERM)? Are your Operational process risk assessments (Bottom Up ERM) fully functional and producing useful data as well? Are you achieving the prescribed ERM Departmental Goals and Objectives to drive your program's success? Is your ERM Governance in need of improvement? These questions and many others should consistently be addressed and opportunities for advancement determined to continually mature your ERM program for continued success. Join us as we discuss the topics you should be assessing to establish your ERM Program's effectiveness and increased maturity for future growth.

About William Hord
William "Bill" Hord has over 28 years of experience in executive management within the financial services industry focused in risk management, business continuity, financial software, lending & collections.

Prior to joining Quantivate he recently spent the last several years as the VP of ERM helping to lead a Midwest financial institution as their BSA Officer, Compliance Officer and Security Officer. While there Mr. Hord was responsible for overseeing enterprise risk, business continuity, vendor management, compliance, fraud prevention, lending & new account quality assurance, BSA/AML, emergency response, physical security, bonding/insurance and audit management.

Mr. Hord is COSO and Compliance Certified along with being an exciting presenter, engaging the audience for maximum immersion in a given topic. He consults with numerous financial institutions and companies across the country helping them to shape and build their risk management programs. He also works with many associations and professional organizations to enhance and teach their ERM curriculum.

He can be reached at: - -

Solutions Track 7

Your Role in Crisis Communications, and Why it Matters

Sunday, September 29, 2019
4:00 p.m. – 5:00 p.m.

Scott Teel, Agility Recovery
Paul Owen, Own Media

Scott Teel Paul Owen

As the scope and duration of major natural disasters and cyber threats increase, and crisis news travels like wildfire on traditional and social media networks, it's hard for organizations to respond to the crisis and control public fallout at the same time. A comprehensive continuity strategy should always include elements of crisis communications, with focus on both internal and external audiences. However, those engaged in the management of such programs and strategies continually experience challenges often associated with disjointed actions, disparate strategies and lack of alignment.

This session will explore the intersections of a professional, well-articulated corporate public relations strategy and your business continuity plan. We will utilize examples driven from recent events to illustrate areas where cross-functional teams utilized best practices to overcome public relations challenges, while others suffered missteps creating very public disasters for the firms they represent.

About Scott Teel
Scott Teel is the Senior Director of Organizational Enablement at Agility Recovery, where he leads team member development, content creation and educational training initiatives for both internal and external audiences. He serves as the face of the organization during all media and public appearances, and is often on-site during major disasters to project the brand’s commitment to recovery.

About Paul Owen
Paul Owen worked on behalf of Intel for three years before founding his Seattle agency. His team is focused on high value, considered purchases such as enterprise software or commercial properties. Paul is an accredited PR professional by the Public Relations Society of America. He lives in Seattle with his wife, children, and fox terrier.

Solutions Track 8

Preparing for the Unthinkable - Workplace Violence Mitigation

Sunday, September 29, 2019
4:00 p.m. – 5:00 p.m.

Jeff Trask, ISO New England
Sherri Flynn, RecoveryPlanner

Jeff Trask Sherri Flynn

Active shooter and other workplace violence incidents are a big concern for today's resilience professional. Active shooter events, now more than ever, are top of mind for each member of your organization because of the intense media coverage and the focus of political attention both on the local and national stage. As such, those charged with emergency management and business continuity responsibilities need to focus significant attention on preparing for and recovering from a workplace violence event. This session will take a detailed look at the four phases of a workplace violence event. Beginning with mitigation, we will look at strategies designed to aid employees and leadership in identifying troubling behavior before it escalates into an act of violence. We will also discuss best practice to prepare your organization to effectively respond to an incident should it occur and successfully recover essential business operations. The presenter will share the common elements of a successful comprehensive roles based workplace violence program.

About Jeff Trask
Jeff Trask's current role at ISO New England he is responsible for overseeing the Emergency Management and Business Continuity. Jeffrey is the former Head of the Office of Enterprise Resilience and Data Center Operations for MassMutual, where he was responsible for the management and oversight of a global team of over 80. Jeff was also the manager of the MassMutual Data Center and Data Center Operations. Prior to MassMutual, Jeff was the Emergency Management Administrator for the Massachusetts Institute of Technology (MIT). At MIT, he was responsible for oversight of the emergency management and business continuity program and provided leadership in the development, implementation and ongoing maintenance of projects and programs related to??crisis management planning, preparedness, response, and disaster recovery functions at the Institute. His past experience includes being Director of the City of Chicopee’s Emergency Management Department and the Massachusetts Emergency Management Agency (MEMA), where he managed several preparedness programs including the states BC Program. Jeff currently also serves as Fire Commissioner for the City of Holyoke, MA.

About Sherri Flynn
Sherri Flynn, MBCP, CISM serves as a senior product specialist, bc planner at RecoveryPlanner.

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