Tuesday Workshops

Tuesday Workshop Sessions Tuesday, October 1, 2019: 3:00 p.m. - 5:30 p.m.

Tuesday Workshop Session 1

What type of exercise do your executives want?? Cyber! This is your chance to make it a great one!

Tuesday, October 1, 2019
3:00 p.m. – 5:30 p.m.

Regina Phelps, EMSS

Speaker Spotlight

Regina Phelps

Cyber attacks and breaches are an everyday occurrence. What are the chances of this happening to your organization? Actually, very, very good. It could be a loss of customer data, ransomware, loss of access or information or any number of issues. The number of major cyber-breaches that occur on a monthly basis is mind-boggling. In spite of all of these incidents, few companies have serious plans for how they will respond to the impact of an actual cyber event - and even fewer stress test those plans. Such exercises force real-time situation analysis and decision-making in much the same way that a fire drill does, while recognizing that cyber incidents are infinitely more complicated.

This workshop shows Business Continuity Planners, Crisis Managers and their IT counterparts how to stage a cyber breach exercise that will test preparedness, reveal "hidden" circumstances and sharpen the responsiveness of everyone from top executives to front-line business managers and technologists.

Attend this session and learn how to go about developing a realistic cyber exercise that will challenge the Crisis Management Team, the technology staff and the business units. You will leave this workshop having thought out some key aspects of a cyber tabletop exercise, feeling better prepared to develop the exercise (and perhaps a bit more paranoid).

About Regina Phelps
Regina Phelps is an internationally recognized expert in the field of crisis management, continuity planning and exercise design. She is the founder of EMS Solutions Inc, (EMSS) and since 1982, EMSS has provided consultation and speaking services to clients in four continents.

Ms. Phelps is frequent speaker at international continuity conferences and is consistently rated one of the top rated speakers in her field. She is known for her approachable and entertaining speaking style and her ability to take complex topics and break them into easily digestible and understandable nuggets.

She is the author of four books:

  • Crisis Management: How to Develop a Powerful Program
  • Cyberbreach: What is your defenses fail? Designing an exercise to map a ready strategy;
  • Emergency Management Exercises: From Response to Recovery
  • Emergency Management Exercises: From Response to Recovery Instructors Guide.

Tuesday Workshop Session 2

Competencies to be a Leader in Organizational Resilience

Tuesday, October 1, 2019
3:00 p.m. – 5:30 p.m.

Lynnda Nelson, ICOR

Lynnda Nelson

The ICOR Organizational Resilience Competency Model identifies what it takes to be a Leader in Organizational Resilience—across the performance continuum; around the globe; and across all career levels, job roles and job functions.

ICOR has identified 25 core competencies that answer the question, "What do you need to know to increase the resilience of your organization?"

The Organizational Resilience Competency Model:

  • Defines the competencies and knowledge necessary for those designated to intentionally increase the resilience of organizations.
  • Supports OR practitioners in their career and professional development.
  • Helps organizations build approaches to identify and cultivate high-quality OR leaders, individual contributors, and teams.

The Competency Model provides the foundation for talent management and helps organizations ensure that those hired to implement organizational resilience strategies are proficient in the behaviors and knowledge necessary to build more resilient organizations.

Just as there is no single approach to enhance an organization's resilience, the competencies required to be a leader in organization resilience requires an understanding of a diverse set of strategies and behaviors along with an intentional coordinated approach for implementation.

Attend this workshop to learn more about the competency model and to provide input to what how you think organizations should assess the capabilities of those responsible for leading more resilient organizations.

About Lynnda Nelson
As President of ICOR, Lynnda Nelson manages the day to day operations of ICOR’s education program. Lynnda is the editor, course developer, and instructor for ICOR’s business continuity courses – ISO 22301 Implementer, Assessor, and Auditor. She is also the editor for ICOR’s courses covering Critical Environments and for the Certified Organizational Resilience Competency Courses.

As a member of the US delegation to the ISO 223 Societal Security Series of Standards, Lynnda is an expert on international standards for business continuity management systems. She contributed to the development of the following standards: ISO 22301, 22313, 22316, 22317, 22318, and 22398. She also contributed to the development of ISO 22216 – Organizational Resilience Principles and Attributes. In addition, she is a member of TC 268 and contributes to standards related to community resilience.

Lynnda holds a Bachelor’s degree from Northeastern Illinois University and a Master’s degree from the University of Illinois. She can be contacted at Lynnda@theicor.org.

Tuesday Workshop Session 3

Using Innovation Tournaments to Disrupt Business Continuity within Your Organization

Tuesday, October 1, 2019
3:00 p.m. – 5:30 p.m.

Tonya York, Lam Research

Tonya York

Innovation is the thing. Everywhere you turn there is a mention of Innovation. We think of very successful companies like Apple, Google, and Amazon when we talk innovation. It's the Holy Grail for companies to gain operational excellence, devoted customers, and happy shareholders. There are many theories on how to innovate. But if it was that easy, there would be a lot more innovation going on.
What if we apply Innovation techniques used at prestigious business schools to Business Continuity? Lets face it, Business Continuity isn't known for innovation. Most of the innovation is around IT continuity, driven by technology. Well, what if there was a way to get innovative ideas out there in your organization so you could apply them to your program to benefit your internal clients and the overall goal and mission of your company? There is, it's called an Innovation Tournament.

Many companies are using these tournaments to transform their business, Penn Medical, and Microsoft, just to name a few. The idea is to merge need and solution to create value. In the words of Linus Pauling "The way to get good ideas is to get lots of ideas and throw the bad ones away." That is the objective of the Innovation Tournament.

In this session, attendees will be provided pre-work to bring their ideas on how to disrupt business continuity. We will do a rapid innovation tournament session so attendees will be able to return to their organizations and innovate their way to operational excellence.

About Tonya York
Tonya York joined Lam Research in August 2018 as Global Business Continuity Program Manager. She is responsible for mitigating the impact of a business interruption on LAM Research shareholders, customers, and employees. Tonya was most recently a Supply Chain Risk Management Consultant at Google, responsible for managing third party risk in the supply chain. She was VP of IT Service Continuity at McKesson Corporation, America’s oldest healthcare firm and Fortune 5, from 2009 to 2016. She held senior consulting leadership roles at Caspian Group, VERITAS, and EVault. Tonya was the VP of Business Resumption Services at Charles Schwab from 1994-2000, responsible for the recoverability of the brokerage firm during eight separate business continuity plan activations. In 2014, Tonya won the Disaster Recovery Institute International Lifetime Achievement Award, selected by her peers. She is a founding member of the Business Recovery Managers Association in the Bay Area. Tonya holds a BS in Business Administration from Oregon State University. She is a certified Master Business Continuity Planner, MBCI, and a certified Member of the Business Continuity Institute, MBCI.

Tuesday Workshop Session 4

Innovative Considerations for Building and Sustaining More Effective Teams: Avoiding Problems and Enhancing Performance

Tuesday, October 1, 2019
3:00 p.m. – 5:30 p.m.

Robert Chandler, Lipscomb University

Robert Chandler

A team is coordinating group of people collaboratively working toward a common purpose. Typically, teams are (relatively) small groups and require effective interaction in order to work effectively in achieving their goals. Across the disaster recovery, continuity management, emergency response and related fields, all types of organizations and entities use many kinds of teams, some of which are permanent and some of which are temporary, to manage important projects as well as to achieve mission critical objectives. Teams are used to accomplish tasks that many too large or complex to be done by an individual or those that require a diverse set of skills and expertise. Although effective teamwork is an important aspect of any undertaking's success, teamwork seems like such a simple concept that most organizations "just do it" assigning individuals to teams without any implementation strategy, adaption or support resources. Many are assigned to work in teams, yet very few of us ever receive specific training in the "soft skill" processes of how to work effectively as a team member or team leader. This learning session will provide participants with an induction to the core concepts of teamwork, a review of the common dysfunctions and breakdowns that arise in teams and offer some specific steps that team leaders and team members can take to improve their team performance in the future.

About Robert Chandler
Robert C. Chandler, Ph.D. (University of Kansas) is an internationally recognized expert on multiple aspects of crisis management, leadership, decision-making, communication and human interaction in specialized contexts.

Tuesday Workshop Session 5

Meaningful Metrics

Tuesday, October 1, 2019
3:00 p.m. – 5:30 p.m.

Michael Herrera, MHA Consulting, Inc.

Michael Herrera

Few worthwhile things are ever accomplished without hard work. But make sure your hard work is truly helping you reach your goals. When it comes to business continuity metrics, that means measuring things—such as your level of compliance with a suitable BCM standard and the level of execution in your recovery plans—that provide true insight into the state of your program.

In the end, the metrics you devise must give management confidence that the BCM process is soundly built, which is a proven precursor to recovery success. Your metrics must also assure management that risk has been mitigated to the point that it's well within their risk tolerance, to ensure a high level of potential for recoverability should the need arise.

In this session, you'll learn to how to measure things that provide you with substantive insight into the state of your program—and then act on what you find out to make more intelligent use of your resources, make the case for additional resources, if necessary, and to strengthen your program overall.

About Michael Herrera
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a cloud-based suite of business continuity tools that have been designed to conduct Business Impact Analyses, assess compliance and quantify residual risk in Business Continuity programs. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.

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